Recent Reviews from Mercedes-Benz of Reno

Service advisor was kind and professional when 8 was dropping my car off for a recall inspection. 8 was told that it would be completed by that afternoon. They didn't get to my car until 5 days later. I don't have a problem with the five days, but I was disappointed that I didn't receive a call letting me know the status, even after I called and was told someone would get back to me each of the 5 times I called (once each day).

Went in for an oil change and a few other things. As with most dealership, they would like you to fix or replace many things which will add lots of $$ to your bill. Did appreciate their honesty regarding the glow plugs (I have a diesel engine). I have an OBD 2 tester so I knew one of the plugs was bad. They wanted to replace all 6 but said sometimes they break off in the head which would mean major extra expense ($5,000 plus) to have the head removed and the broken plug removed. Car starts fine on 5 plugs so I declined as the glow plugs are only for starting the car. Kept me informed about the progress and car ready when I needed it. Labor costs have gone up $225 p/hour and parts are too expensive but they warrantee the work which I have used in the past on other repairs so no cost to fix issues that came up.

Great service. Had to wait for the car and they were fast. But they didn’t think it was fast enough so they gave me a discount!

We ordered a 2022 GLS 450 in January. It was built to our specifications, which was really nice. We were able to include the things we wanted, customized the way we wanted them, and didn't have to take (or pay for) things we didn't want. The car was delivered in late April and our salesman, Nick Khamis even took the car to another shop to have window tinting and Clear Bra done before we picked it up. That was a huge benefit to us, as we live in a small, remote town without these services. It was so nice to pick the car up with all of that completed. All the features were shown and explained to us (although we could use a 3-credit class to really learn everything the car will do and how to access/use it). We love the car and had a great experience with our purchase.

If you want your car serviced correctly, thoroughly and professionally?practice patience. No matter how much in a hurry you may be, MB-Reno won?t deliver your car to you until it?s 100% ready. Thank God for that! That?s why I continue to go there; Will Goodpasture knows his stuff and treated me with respect my entire time at the dealership. I?ll make sure to book with him, personally, once more.

hard to give even 1 star

My service Rep, Brandon was very professional and kind. He got me a loaner for the day wile my Benz was being serviced. I felt confident that my beloved car was in great hands. Thank you

Brandom M. was courteous and friendly. Kept me updated; also sent photos of needed repair. Thank you for excellent service, as always.

Highly recommend Mercedes-Benz of Reno. I picked up a Toyota Tacoma from them and the whole process was a breeze. My salesman was Nick Khamis. He was fantastic, knowledgeable, and accommodating. Scott Ratfield handled my financing who was fantastic as well, and a pleasure to work with. No pressure, and no hidden up-charges. Everything was laid out for me and transparent. The inspection, test drive, trade-in, paperwork, and financing took about 3 and a half hours total over the course of two days. I couldn't be happier with my truck, and overall experience there. Excellent staff and a great dealership. Thanks for everything, A+

Thank you for the awesome service and help finding my beautiful new car!!!

Nick & Javier did an amazing job! During the purchase, Nick was honest & efficient. After the purchase, Javier was patient & thorough explaining what this high tech car can do. Thank you guys!!!

Great service I am always doing the 🚙 maintenance

I have had the occasion to have my cars serviced at many MB locations throughout CA and. now, NV. MB of Reno is by far the most professional, customer friendly, helpful of any. Their people are top notch. You'll never be disappointed. Jun 2022 Update.....Car needed new tires and, yes, my guys at Reno MB did me another solid. Great price! Great service! Great service! VERY thankful these guys are in town.

Went in for my 20k mile service on my Sprinter RV. Door was not sealing correctly and after the service the agent really dug in to make sure the issue was fixed! So much nicer now having a properly sealed door! No cold / hot air coming in through the window controls and door handle! YAY!

Marcos was incredible, his knowledge of the product, his presentation and every question that I had he was able to answer. I have been involved in many business's in my life and I would value Marcos as a huge asset. Regards Steve Wright

You guys made it simple and easy. Thank you

When we scheduled our service for two vehicles, the scheduler told us that no loaner vehicles were available so we had to schedule the services on separate days. We called our service advisor Brandon the day before our first service and he was able to arrange a loaner vehicle and service for both vehicles at the same time. Since the dealership is 30 miles away this worked to our best advantage. We have worked with Brandon for several years and he knows our vehicles well so we trust his judgement. Highly recommend the dealership and service department.

I had the pleasure to work with Marcos Salazar on the purchase on my Mercedes Benz. I’m from out of state, Marcos made my purchase simple and easy from start to finish, and picked me up from airport on the day of sale. His communication and attention to detail is a true asset to Mercedes Benz of Reno.

It was fine. It's pretty hard to get ahold of anyone on the phone there in the Service department.

The entire experience was great and Sarah Marcos who helped me was exceptional!

From my internet inquiry, to my sales person, to the finance experience, I have absolutely no complaints! Everyone was helpful, and professional, with a nice touch of personal experience in there. I’m very happy with the whole Mercedes-Benz of Reno process. I would highly recommend these folks.

My service rep Braden is the best. A real asset to Mercedes of Reno

Required maintenance items and a tire rotation were completed. I had requested a NV Smog test, but when I arrived to pick up my car I was informed that the smog tester wasn't functioning. Also, my front passenger door auto unlock wasn't working and I was told that they didn't have time to investigate it... Note that my car was at the shop for 10 hours. Finally, I found an unexplained $58 charge that my rep couldn't explain. He checked with the Service Manager and let me know that it was a 'shop charge'.

I love cars and have bought zillions, but Mercedes Benz of Reno stands out like Fangio racing 10 year olds. Professional, courteous and unwavering fair, honest and upfront. I can be jerk, as I always do things at 100 miles an hour (like I drive) but Dave Rowe always kept me on track as I ordered an AMG E53 Coupe and the process can be daunting. Not at MB of Reno. I may just have to buy another car just to keep mine company and it will definitely be from Dave Rowe and MB of Reno

Ordering a car can be like a visit to a proctologist. Not at MB of Reno. I ordered an AMG E53 Coupe and with all the issues of logistics and chip shortages (not potatoes) The process was unquestionably smooth and Dave Rowe the salesman extraordinaire was never flustered in spite of my incessant badgering and 500 word text messages. If I could give MB of Reno ten stars I would. I have bought cars from many states and none can compare. In most places professionalism is only an afterthought, not here and I am very grateful for it. Thank you!

I have bought a zillion cars over the years, high end and sports cars, but Dave Rowe at Mercedes Benz of Reno is the Atlas holding up the world of professionalism, knowledge and seamless transaction process that is second to none. In today's world of overpricing and customer abuse, there was zero of that in Reno. Look elswhere but call Dave Rowe. You'll be as happy as when the police "onlt" gives you a warning!

I accidentally showed up to a service appointment at 2:30pm when I was suppose to be there at 9;40am. They got me in super quick and very easy to work with.

The service department was amazing I had a check engine light on, they did the diagnostic .the original price for doing that was around 200.00. After spending their time and labor it turned out to be gas cap issue. They did not charge.me anything and they even washed my car. They refused to charge me anything. Thank You Mercedes.benz

Only place to take your car for service! Service department if filled with great people who do their best to take care of your cars needs!

Overall great car buying experience, one of the best I have had. The salesman Steven called me with in minutes of my online inquiry and was very helpful throughout the process. He set an appointment and took me on a test drive. He was knowledgeable about the vehicle and went over my options. Nick the finance manager helped to secure financing that I was happy with and did great follow up even though I was leaving for vacation the next day.

I had a very difficult time communicating with the service department . They had my car for over 2 weeks and I found it impossible to find out what was going on

The two stars are only for the actual mechanic. The service staff never returned calls, would never give us an update, then they said on their paperwork that "I declined 8-year service", which was never asked of me. If they would have told me, I would've had it done. We have a 2006 Sprinter van which is all Mercedes Benz, but the service guy acted as if it was a Dodge and that “He didn’t like them”. He does not know his own company. Our experience was terrible. I wish we had read yelp reviews before going. We will never return to Mercedes of Reno. They all need a crash course in customer service.

Came for tire rotations. They were ready for me, I was able to wait and the time it took was exactly as mentioned upon arrival. Good area to sit and wait (and work) with coffee and some snacks. Overall great experience.

I was greeted almost immediately by my salesman Chance. Which I like because I don’t like waiting around. He answered all the questions I had as I have never driven a Mercedes. When I told him I needed to speak with my husband, he encouraged me to do so. I felt no pressure. I ended up getting a vehicle same day. I would recommend Chance as your salesman at Mercedes’ of Reno.

Service team was great! On time, courteous and kept me informed the whole time.

My driver seat cover back and bottom look so nice. My service writer Brandon H. is extremely helpful and give my options. I will continue to use the service department for my repairs and maintenance.

Brandon is the best service manager! He takes care of myself, my partner, my entire company and fleet as well as friends. Couldn't ask for a better service professional. Thank you Brandon for keeping all of us safe and on the road!

Very friendly staff here. They got me and my Sprinter back on the road

Excellence in service for MB vehicles. Service staff is very attentive.

Standard Oil, Filter Service and Checklist. Brandon and his Team were welcoming, professional, and excellent! Thank you!

Entire staff showed interest in getting the job done. Thanks to Kwanny for taking in the vehicle and troubleshooting all items for an elderly customer. Service was thorough, customer service reps were pleasant and helpful. A heartfelt thank you to everyone at MB Reno!

Required $2k in shifter+ repair - 1st part arrived damaged so had to wait a few extra days (Uber and rentals) to get by. Hope this repair lasts for the remaining life of MV.

Chance Karen and Dave Rowe made this purchase transaction efficient and pleasant. I would not hesitate to purchase another vehicle from these two gentlemen in the future!

First class treatment from the moment we walked in. Dave Rowe took great care of us and showed such great patience finding us the right vehicle. Would definitely buy from him again.

Great experience’s at this dealership. David Rowe is exceptional. He goes out of his way to take care of you before, during, and AFTER the sale. We are very happy repeat customers and appreciate the strong relationships we have formed over the years with both sales and the service departments. Brandon is incredible in the service department a true professional and Javier does a excellent job keeping us up to date with the new technology. We appreciate how much they show us they value our business and TIME. They always find a way to accommodate our lives and schedules. They are such a pleasure to do business with. We highly recommend this dealership because you will not be disappointed.

Kwang , the service manager, always does an excellent job taking care of my vehicle . His service advisor Will did a wonderful job explaining my service to me . Will definitely be returning . :)

I’m giving one star because the service writer was very personable and sympathetic but seemed caught in the middle of a bad customer experience. Worst service experience at a dealership EVER. I won’t put names on blast. I recently had an electrical issue with my 2007 GL 450 and it was recommended I take it to the dealership. They were able to find and fix the main issue within a few weeks but when I came to pick up the car, suddenly my air ride suspension no longer worked (compressor was not kicking on). This was a 6 month old compressor. Since I couldn’t drive the car, I agreed to approve a maximum of 2 hours to troubleshoot. At that time I told the service writer to just let me know if the compressor was bad since it was under warranty. $400 later ($200/hr) I was told the mechanic cannot determine the issue and “thinks it’s probably the compressor”. They completely ignored what I told them and wasted time and money. When I stated this, it took 2 weeks for them to get back to me and confirm “yes the compressor is bad”. I had the vehicle towed home, and removed the compressor. I had it tested snd IT WAS NOT BAD. Which brings me back to square 1 with a car I cannot drive, an issue that wasn’t there when the vehicle was brought in, and an expensive repair bill that got me nowhere. I alerted Mercedes to the fact that the compressor was in fact NOT bad, but I never received any response. I will say that the service writer was polite and seemed he wanted to help, but really just wanted to not have to deal with my issue any longer. SERIOUSLY disappointed. I think next time I buy a $70,000 luxury vehicle I will go to BMW instead. UPDATE: 5-23-22 In the last month I have left about 4 voicemails for the general manager…..no one has returned any of my calls. I did have another mechanic look at the issue tho. And the wire to the air ride compressor had been cut. The dealership had the car last and it worked fine when I brought it in. Beyond disappointed with Mercedes of Reno.

Service was excellent and fast. Brandan was so helpful and put price and service time up front. I would highly recommend Mercedes-Benz of Reno.

Professional and friendly service agent and quality service provided

My advisory Will was awesome very patient and helpful I was very impressed

About a week before I purchased my vehicle from Mercedes, I had gone in to look at a used Mustang they had on their lot. At the time, it was not ready for sale, so I left my number. I have to say I was really surprised that they actually followed up with me as I have had plenty of places ghost me. Steven was my salesman and I would highly recommend going to him! He kept in contact with me via email and as soon as the car was ready for a test drive he called me. This was my first time buying a car on my own, so I was pretty anxious about it but I never felt pressured or taken advantage of. Everyone was very patient and answered all my questions (and I had a ton). Their finance department got me an incredible interest rate, and that sealed the deal. I expressed that I had one concern about one of the plastic panels on the car, and their detailer took a shot at it and I will say it looks so much better. The car looked basically brand new when I picked it up. I am so pleased with my experience here and I'm sure that I will be going to them in the future. Thank you!

Top notch service department. The advisors and techs do their jobs well. Car always comes back clean too.

Nick was great to deal with. Helpful and professional

Brandon provided excellent customer service. He got me in and out quickly, both for dropping my car off and picking up. He was honest about how long the repair and service would take and promptly informed me when my car was ready. He made an inconvenient situation less stressful. Thank you!

Great customer service. They don?t nickel and dime you to death.

Total mess. I made appointment weeks in advance . Routine pre paid Maintaince was supposed to only take a few hours. No loaner cars available anymore, even though when I bought car they said they were available if service booked in advance. Shuttle was available. I requested a shuttle and was dropped off for an appointment. I was clear that appointment was 1 hour and requested driver return to get me In one hour 20 minutes. After my appointment, I started calling to be picked up, as dealership and shuttle driver. 2.5 hours later, I still was unable to reach any people at dealership. I left messages, entered my number to get a call back, called every department, service,sales, management…. No one answered. The driver said the latest they could get me as 4 pm. I called from 2-430 while I sat on the side of the road waiting to be picked up. Uber and Lyft were not available. Finally my son was able to get through to them and they told him they had no record of me, even though my car was in the service department, they previously gave me a ride and I called for 2.5 hours, including talking h to someone in Los Vegas, where all calls were routed. At this point I was panicking, wondering if the clinic was even going to close before I got there, and how I was going to get home, as I live several hours away from the dealership. Eventually the driver in the shuttle came to pick me up and took me back to the dealership, where they told me they could not find the problem with my car and that if I wanted they would give me a loaner. I left the dealership 8.5 hours after dropping my car off on a scheduled routine maintenance, for 40,000 mile service. Absolutely ridiculous. I like my car, but at this point I’ll probably buy a different vehicle and find a different Mercedes’ dealership to take care of my car. I understand that service requires time, however the experience was a disaster. I thought Mercedes would take better care of people who purchase cars

Great service

Very friendly and very professional Very clean facilities

Gian was very helpful in educating me about trade-ins and financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars!

We had visited another car dealership before going to Mercedes Benz of Reno. The other dealership acted like we did not even exist. No one came out to see if they could assist us. We decided to stop at MB of Reno. Chance came out and offered his assistance. He was very professional and not pushy at all. The entire experience was a no pressure experience. The staff there was helpful, courteous and efficient. They made the process so easy.

Very professional and convenient location. Bought two MB from dealer

This Mercedes-Benz dealership has always provided us with excellent service, and I would highly recommend it to anyone considering buying a new luxury vehicle!

This was the best experience I have had at Mercedes in 5 years and it was mostly due to my sales rep, Will Greatpasture. He was ready for me when I got there, where I waited over an hour last year. Will has a great personality for dealing with people and is a hard worker.

Brandon our advisor was Professional, knowledgeable and communicated in a timely manner.

The Reno MB dealership was always a positive experience pre-Covid. Pre-Covid they were consistently responsive with fast and thorough service at a fair price, and even proactive offering suggestions and reminders to keep my Mercedes running at its best. It used to be easy to get an appointment and needed service quickly. Even during the height of Covid I was able to get a loaner vehicle from them (same day) when they needed to keep my vehicle longer (due to staffing shortages) than the less than 1 day usual maintenance service time. They seem to be coming back - I was able to get a service appointment within a couple weeks. The service was good, unlike last time (in 2021) when they failed to do a major component of service and I had to go back and insist they complete the service (a warning light was in my Dash and they blew it off) of my vehicle that was missed- that was when they gave me the loaner same day do they could take time to fully service my vehicle (which is my only car and I rely on it to work etc). This time they fully serviced my vehicle and checked on a different warning light and there is a major repair needed, forwhich they need to keep my car for over a week BUT no loaner available ??! So I’m waiting for a loaner bc I can’t be without a car and will have to keep checking w the dealership for a loaner and hope my car does not get more damaged while I wait for service and a loaner. It’s not possible to get a rental car - the dealership should really have loaners immediately available for these emergencies and extended service situations. This dealership does otherwise still strive to provide good service though.

Helpful, friendly, willing to work with you, and very knowledgeable about out of state transactions.

I made an appointment specifically for ?recall work? and also the 6 year standard service, per dashboard warning light. Van was out of warranty, but I chose to go to dealership because of the customer service I?d received previously. I do not live near the dealership and at time of appointment scheduling, I was told service would take one day. On day of service (Thursday) was told ?recall part? had to be ordered and vehicle wouldn?t be ready till part arrived (Monday) and then a full day recall work performed. I was told I can?t take my vehicle once the recall part was ordered and recall part won?t be ordered, unless they have the vehicle... basically the vehicle needed to remain at the shop while waiting for the part. None of this explained when I made the appointment. Lucky for me, the service manager used the ?recall part? ordered from another client, who was able to be without their vehicle for several additional days. When I went to pay for service, the dealership would not honor expired service discount coupons? which wasn?t a problem in the past so I assumed it wouldn?t be a problem this time. Because the cashier closed 30 minutes earlier, I was also unable to pay by cash, without having exact change. I asked to pay over the amount, and return the following day for my change, but no one would take responsibility for the cash. When trying to reach my specific service manager, on several occasions, it was very frustrating that ?call center? operator was not at the actual dealership. I spent over $900 on just a standard service? which was only for some new wiper blades and various filters. For that amount of money, I?d hope high quality Mercedes would have washed my vehicle (other dealerships do that)? or at a minimum they could have used a paper floor protector and washed the windshield. And finally, when I left the dealership, I realized my Bluetooth phone was no longer connected. With still an hour before closing, I called the service manager to see if I could return or come back the next morning for assistance. I couldn't reach him, left a message and he never called back. I returned to the dealership the next morning and was told I?d need a product specialist, who was not going to be in for another hour.

Actually talking to someone from the Reno store is next to impossible. No body ever returned my call and it took 2 weeks to get an answer if my parts had arrived. The first time I dropped off my car and I'm from out of town to get it fixed they had the car all day and the part wasn't there it had been returned.

Gian at Mercedes Bend of Reno was extremely helpful in securing my new car. He was very thorough and responsive and was able to answer all of my questions. My car also arrived much faster than planned. The service felt top tier especially compared to other dealerships I was also speaking to. I would go here again!

This place never disappoints. Very professional and caring. I also want to give a shout out to Marcos, who was gracious enough to let me drive his personal car to pick up my kids from school while my car was being updated! And Steve for shuttling me to and from the dealership!

Purchased a Mercedes GLA45 AMG from Mercedes Benz of Reno; which I towed back to LA on a trailer to keep the miles down. When driving it around in LA, I heard a noise in the rear. Took it to MBZ of Valencia and found out that the rear differential, rear shocks, and center speaker, all needed replacement . Luckily I had purchased a warranty (that only covers the differential). This all happened within only driving the car 250 miles and the car only having 61,000 miles overall. The issue for me is they tout about a 125 point inspection and let this happen. The Mercedes dealer in Reno has not been supportive in any way. This isn?t over with yet. Stay away from this dealer.

Excellent service again, got my GL450 back on the road quickly and reasonably, thank you.

It is great customer serivces with high effience. I am very happy with the services that explain me a lot of the problem what my car has. Thank you very much, I really appreciate.

I like Mercedes-Benz of Reno vert much. Staff are always friendly and good!

Mercedes Benz of Reno was very professional and very easy to work with. Geon and Nicolas were the best

I made my service appointment and MB of Reno was able to accommodate my time schedule. Moritz Merkert, the service advisor was very knowledgeable and helpful with getting my car's service set up. The service was completed very timely which I appreciated. I plan to go back again to Moritz for any future service work.

Nice, quick and easy. Nick was a delight to work with

My experience with MB of Reno was very favorable, they made me feel comfortable and they were upfront and honest. I was given the carfax on the vehicle that I originally went in to test drive for purchase, without having to ask for it. I didn't feel rushed nor did they make me feel as if I was bothering them. After making the purchase I realized that I had left something behind and when I returned to pick it up the salesman and sales manager remembered my name upon walking in the door. When it's time for my next purchase I'll make them my first stop.

Ready, Efficient and great communication. Plus good waiting room. All the components of a car recall / service were covered with awesome more than competent staff. Book you time in today.

Terrible customer service in the service department. The day after my vehicle was supposed to be ready, I started calling them at 9AM after 4 calls every hour or two I finally received a phone call back at 4PM telling me, "My vehicle was just finished

I brought my 2013 SLK350 in for an A3 service, since I was close to 60k miles we decided to go ahead and do the 60k service at the same time. I live about an hour and a half from Reno. This work was going to take the entire day so they had a courtesy car available for me and since it was a Friday they had no problem with me keeping the car over the weekend. Brandon was ready for me when I arrived, let me know when they were finished with my car and had it ready and waiting for me when I returned to pick it up. MB of Reno is one of the few businesses I actually look forward to dealing with. Sales was great when I bought the car and service has always been a pleasure.

A comfortable, clean atmosphere. The service advisor, Brandon, explained things well, was pleasant and professional. It would have been 5 stars except they could not fix my car.

We were very pleased with your service. The price was right and the information given very thorough

From the moment I spoke with Marlon on the phone to the moment I drove off the lot, it was a great experience. Marlon is professional, knowledgeable and a great asset to Mercedes Reno

I have dealt with this Dealer several times before. Each experience seems to get better. Price, Service, Financing and especially The Sales Person Dave were the Best.

My wife loves her new mercedes. It runs nice, looks great and is everything she was wanting. We have purchased many vehicles throughout our lives, mercedes benz is the only dealership that did not fill up the gas tank as a common courtesy for buying a vehicle from them. They gave us enough to make it to the nearest gas station. Other than that everything went great

I took my car in for a Recall Notice on my sunroof and the staff were very friendly and helpful to answer my questions. They even took it upon themselves to fix my center console at no extra charge! Super great job guys, I’ll definitely be in for more repairs in the future.

Bought a 2022 Mercedes SUV. Marcos was a great salesperson and answered all questions I had. I have bought several new cars and my experience at Mercedes Benz of Reno (Auto Nation) was by far the easiest and best!

The team at Mercedes Benz was friendly, helpful and thorough in completing the work done on my vehicle. They are always professional. Good experience. Thank you

I just took my Mercedes in for its annual service. As always, it was a quick and seamless experience. Branden was ready for me when I arrived and got me checked in right away. He explained everything that they would be doing to my car and gave me a quote. The car was ready when they said it would be and there weren’t any other things that they thought should be done, like with other places I’ve been. I am very pleased with the service I have received at this dealership and would highly recommend it to others.

This is the 2nd Mercedes I have bought from this dealership. Love their cars. Since someone else took over this company, there is no customer service. I won't buy a 3rd I am sorry to say. Also, they do not return calls and their prices have gone up. After every service I receive a coupon for a discount in the mail after the fact so they never get used.

My car was serviced while I waited and was completed and washed 1 hour before it was promised. I?m extremely happy with this dealership and service writer Brandon Hannifan in particular.

I made an appointment for a service that they didn't have enough time to do when I arrived. I was asked to leave the car but they didn't have a loaner car available. They did a minimal service and missed what I thought were important points. Now I need to make another appointment to leave the car with no loaner available. I realize they are short staffed and under supplied. I hope the future is brighter for MB Reno and for me.

The check in process was efficient and the Service advisor was thorough. The shuttle home was great. When I picked up my car, it was clean. No issues

Never disappointed by this dealers service dept.

Marcos was an awesome sales representative, answered all my questions honestly, and made the car buying process a breeze. The finance team was also great, they did not try and push any extra stuff after I said no, but made sure I fully understood each package. I would highly recommend buying a vehicle from MB of Reno!!!

Very polite and efficient! Moritz was very helpful and took care of my Sprinters needs!

I'm having mixed feelings about Mercedes-Benz of Reno. Their sales staff was great when we purchased our vehicle but I don't feel the same about their service department. The service department has not been the same since Covid19 hit. My recent experiences haven't been good and if there was another Mercedes-Benz dealer within 50 miles, I would rather go there.

Moritz was very polite and took good care of service work on my vehicle.

The staff is incredibly courteous. The waiting loungue is comfortable and filled with snacks & drinks.

- Very disappointed that MB of Reno did not offer a loaner. Other Dealerships still do (e.g. for my wife's BMW). - Did not hear anything from service agent until a message at 3:27pm (after a 7:30 am drop-off) that I need a new battery. When I called back at 3:35pm, he said they would try to still "Squeeze it in with this visit". - I will look for other service options for my E63

Brandon M. was very helpful and was able to expedite the repair of my E300 4matic. He was able to cut through may of the recent supply chain issues. Thank You.

Everyone I?ve felt with has been great. Above and beyond, funny, kind, helpful.

First car buying experience. They worked very hard to get me the best financing deal. Everyone was super friendly and I love my car.

Felt somewhat pressured to replace tires with 15,000 miles on them on a car that is driven less than 3500 miles a year. Fell we can safely get another year out of them - possibly 2 years.

This was the first time that I have purchased car where I did not feel that I could have done better elsewhere. Nick Khamis is a 5 star salesman to work with and everyone else I had any interaction with were friendly and or helpful.

Nicholas bring a. Great services to everyone one.. 👍

Found this dealership with easy to deal with. All communication to set this deal in place was done by message or phone. Nick made this the easiest car transaction I have ever had. When I arrived at the dealership all numbers stated the same, as far as trade in allowance and cost if new car.

Great people! Great service. They were able to get me into the car that I wanted. Overall process was easy.

Needed a critical repair Sprinter was in countdown mode is my only vehicle. They were able to get parts and also take care of maintenance items.

Able to fix my problem. Had the part I needed on hand.

Brandon Muhlenberg was was very professional in getting my Sprinter in and repaired in a very short time.

Excellent service on my E-350 Wagon, including a sunroof repair from a recall. Waiting area was comfortable, with nice amenities for customers. Wonderful experience!

exellent service, schedule are very good on Time for service or etc also, exellent sale on certificat used cars. why spend $$$$ a lot of money on different brands. when you can buy certified used Mercedes Benz. also customer service it's awesome

This is about the service department communications. TERRIBLE. My vehicle was supposed to be fixed yesterday but no call from them. Since I had to catch a ride to Reno to pick it up, I called them in advance to be sure it was done. I have been trying to reach somebody for almost 2 hours. I even called the parts department and had one of them walk over to grab another service rep for me. But that person was unable to help me because only my "personal service representative" can determine whether my vehicle is done. If my vehicle is not ready, I'm stuck in Reno all day for no reason. Completely unacceptable. 1 star UPDATE: Once I was able to reach the manager, he stepped in and was more helpful. And so far the actual service work seems to have been done well. But with the communication issues I have to stick with 2 stars.

I bought my car from Mercedes Benz of Reno and they were so great to deal with. Down to earth and treated me like a person. I use their service department and they are honest and efficient. I’m happy to continue to use their services. Thanks to all of you!

Brandon in service is why we go to this dealership, sales management should take note.

What was supposed to be a three hour service ended up taking over seven hours with no update, no return calls and no indication of progress. The service manager did give me a 15% discount for my ?patience?, but the ultimate cost was the same as the original estimate. Plus it is the same thing that happened last time I took my car for service. Ultimately they did a fine job - and washed the car - but I hated the extra four hours of killing time while I waited.

Date and time easily reserved on line. Easy check in and timely service.

Brandon is always accommodating. He made sure our car was drivable and worked us in to the schedule as soon as possible under heavy work load demands. He’s also very knowledgeable which makes for a great experience. Well done Brandon!

Check-in was quick and efficient. I had signed up for a loaner car, and it was provided as requested. When I picked up my car that same day after a B-1 service, it had been washed and vacuumed and looked better than the day I bought it! Thanks!!!

Will never give them my money ever again! WORST EXPERIENCE OF MY LIFE BUYING A VEHICLE AND HAVING UT SERVICED BY THIS LOCATION! Would not recommend

Have had my 2017 Sprinter van serviced and repaired their multiple times. Appointments have been easy to make, costomer service has been excellent, waiting area is real nice, have given me a loaner car when they could. All the people there I have dealt with over the years have been professional, honest, friendly.

Although the appointment had to be rescheduled because the parts hadn't been ordered, the service personnel were so kind and willing to work with me that it took the sting out of the extra time.

Brandon was able to schedule me at the correct time. He got me in and out efficiently with everything taken care of.

We bought 2 and these guys were awesome

Great sales and service departments! Very helpful in supplying loaner cars while service is being performed. High quality and high class dealership.

New tires, Brandon went out of his way to get us in ASAP. It took as long as expected. Waiting was boring.

Nick is the best! He makes the process really smooth and easy also he is so friendly, answer question clearly, service with heart and treat us as family, not just when you buying but he's following up after sales service. His job didn't end when you left the store but he's always available to help. Thank you so much. Im very happy with my purchase..

I am very pleased with the Reno Dealership for Mercedes-Benz. They are friendly, professional, and helpful. Even though I had to wait for my car to be made, I was kept up to date on where it was in the manufacturing process. I am impressed with how this dealership is run. There wasn't the sales pressure usually found when shopping for a car.

Great service from a team that knows their products. I wouldn't take my G63 anywhere else

My wife had to wait three hours for an oil change and on top of that they recommended a tire rotation for an additional $975.96, tires that we installed with them no too long ago, any tire shop in town rotate and balance your tires free of charge after a purchase. No going back, their service is being going down the hill in the last few years.

I could no be happier with Mercedes-Benz of Reno. I recently had a flat tire and they took care of everything, they even did a complimentary wellness check on the vehichle and washed it insdie and out. As inconvenient as a flat tire is, I left feeling very well taken care of.

Excellent service and knowledgeable staff. A 10 from beginning to end.

Brandon was great.. From the time we got there we were treated very nice and professional.. Our car was fixed and running great. We always have a good experience when we go to Mercedes-Benz . Thank you

Excellent service! Completed on time as promised & my vehicle was returned washed & dried!

Ok,but people should wear the mask 😷 correctly.

Excellent service!

Nice dealership, sales staff are very friendly. I would buy from them again.

Excellent service from Service dept & sales with Dave Rowe.

Their service has sure gone to pot since the company was bought. It took over a month to get an appointment. They are short handed and no loaner cars. However, my service man was very understanding as my husband was in the hospital and later died that night. He did the best he could and that was very much appreciated.

I recently purchased a certified pre-owned GLE AMG 63s from this dealership and have absolutely no regrets. I Contacted Marlin from the internet sales department to get information about this specific GLE. Being located in Sacramento CA, approximately 3hrs away I couldn’t just pop-in and inspect the vehicle. The car met all my expectations and Ken the ( manager) was able to configure all the number and have all the paperwork ready when I arrived to purchase the car. Seamless. Oh forgot to mention I drove past 3 local Mercedes dealerships to purchase this vehicle.

Very average to say the least nothing special just treated like any other

Sales experience was actually good. Finance failed to disclose certain terms of the prepaid maintenance, like that it can't be canceled or refunded. Just a material error of $2150... which is a total rip off. Now, a week and a half later, the car sounds like it's shaking apart on cold mornings and squeaks, rattle and clunks. ECO mode shutters when it shuts off the engine and when it restarts... now I know why the salesman put it in Sport+ mode for the test drive... ECO doesn't work in S+. Of course, you have to manually select everything every time you start the car as the technology thinks it's smarter than you are. Mercedes just isn't what it used to be. Won't be keeping the car long, thankfully it's CPO and was relatively cheap.. the financial hit won't be that big. Never again M-B ... overpriced, and not over engineered anymore. Sad learning experience. Updated 1/14/2020 - took car for service appointment scheduled 10 days in advance. Service advisor Omar seemed unsure what if anything could be done or how long it might take.... Sales and "Concierge" had informed me that an update to COMAND/Infotainment system required to make certain features advertised (mbrace) actually work and navigation maps seriously out of date... didn't even know there were updated maps. Left without service, ZERO confidence in the ability of this dealership to get it right.... This place just goes from bad to worse. Made a second appt for service after being assured they could/would get the work done.... stupid me. Had the car for half a day... no idea what to update for COMAND... updated navigation map (advertised as free for 3 years) for $200 in labor... Liars, scoundrels and I've truly learned my lesson. My experience isn't an isolated event... it's a pattern of bad business.DONE. Really wish there were negative stars. I'd rate as -10. To be fair... service writer and cashier were very friendly and apologetic... but the company is horrible. I will never visit another AutoNation dealership and will now drive 150 miles to the next nearest dealership for service until I can unload this car. Updated 2/2022 Still nothing but issues with this purchase. Prepaid service purchased with car. Nope, gotta go thru hoops each time scheduled service is req'd. Never buy from MB of Reno.

Brandon Hanifen did a good job keeping me informed of the service timing. Shane is the Sprinter go to guy and did a good job on some tricky MBUX software upgrades. Javier Dominguez took care of getting Mercedes-Me Connect up and running on my app. God job team! I'll be back!

Very professional from drop off to pick up. All repairs completed in a timely manner and Service Writer was very knowledgeable and friendly.

Scheduled online easily. Service Rep was very helpful in getting us a loaner car, as we brought in two vehicles, and we live 30 minutes away from Reno. Kept us up to date on service progress, and contacted us the following day when both had been completed.

They have no problem selling you a car but when it comes to the service department they're far from helpful. Everytime I've dealt with them it was a hassle. Appointments were pushed out for a month. They offer no rentals. Purchased wheel/ tire warranty but have a gash in my tire I purchased 6 months ago. They expect me to be with out a vehicle for a month before they can fix it. Ridiculous service wouldn't recommend buying from them their service doesn't match the mercedes name.

My vehicle has a very loud screeching noise when I step on the brakes, took it to the dealership I bought it from and the technicians checked it out and said that it is normal (after 2 - 3 visits). I do not hear any other Mercedes vehicles screaming. This is a vehicle that was bought new from the show room with less than 0 -125 miles only. I give up, last vehicle will ever buy from this dealership. "They cannot fix the brake pads

Service was good

I had a recurring problem with the radar ("distronic") on my 2020 Sprinter Van and MB of Reno had tried to fix it with no success. They did some digging and found a solution which is great that they did that. Best of all, they got me in very quickly once they found the solution and it worked! I really appreciate their efforts to both find the solution and quickly get me in.

Always excellent service from Mercedes Benz of Reno

My car had an issue with the electric driver seat controls. It turned out to be a complicated problem that took them a while to sort out but they kept working on the issue and some how resolved it without having to replace a bunch of parts. Thank you Mercedes-Benz of Reno. Everything is working now. They did a great job.

Brandon H in service was very communicative and friendly. Overall happy with services received here.

Brandon H in service was very communicative and friendly. Overall happy with services received here.

They no longer pay fair prices for trade in or outright buying have sold three cars their no more They would not fill the gas tank on a 57K plus car, that is really petty of them I will not return.

My recent visit to Mercedes of Reno was another flawless experience that began and ended with my service rep, Brandon Hanifen. He called me ahead of time as a reminder. He called with assessment of the problem and possible solutions, costs and time frames, before work began and called me when my vehicle was read. It cost what he predicted and was spotlessly clean when I picked it up. The price was reasonable and fair. What’s not to love, thanks Brandon! Mike S.

Fantastic sales team, super helpful and friendly. Great customer service and accommodating to my requests. Gian was proactive, and he found the car that I wanted for me. Highly recommended!!

Great place to buy a car. No pressure and very helpful sales staff. It was a very easy process.

I had my Mercedes (which I had purchased at this dealer) serviced recently and when because of other circumstances I wasn't able to get back to the service department prior to their closing to retrieve my car. Of course this meant that my car's paperwork, keys, were all in the closed service department. This was of course problematic as I live an hour from the dealership . One salesman, the sales department was still open, Marcos Salazar, went to extraordinary effort to make sure that I was able to retrieve my car on a Saturday night. So, with that in mind, if buying a car in the future, I'd make sure that Marcos Salazar was the salesman, knowing that he'd go to great lengths to make sure that you were a happy customer.

I have made multiple calls to service over the last 2 weeks, left messages, and have not received a call back since picking up my Mercedes.

Nick was the perfect man for the job. My boyfriend and I got in a horrible car accident, and we had to make the journey around town to find a new car. Nick made the experience of buying a car so painless. He was helpful, friendly, and helped us find the car that checked all our boxes, and more! There was absolutely 0 pressure in the situation, and I can safely say I trust Nick 100%. He's responsive, uplifting, and is an excellent salesman. Tucker (their numbers guy) was also a good chat, and laid out all our options without making us feel like we were making a wrong decision. He made sure we understood all our options. Nothing but mutual respect through all interactions. Thank you so much for getting us in the car we love Mercedes of Reno! Appreciate you.

Lovely

Not recommended. Engine problems AFTER the service, not before. No response from anyone.

Top flight service

Completed sunroof replacement well ahead of schedule and got us back on the road sooner than we ever anticpated. This was particularly helpful during the holiday snowstorm and needing AWD vehicle.

The best Mercedes service I've ever had! Big thanks!

If you are simply selling your car to Mercedes the process is quite time intensive. It took nearly 2 hours and 45 minutes to complete the sale for a vehicle with no liens and all paperwork provided ready to go.

The absolute worst experience I have ever had. Brought my car in for a gear shift repair in early November. They fixed the shifting issue promptly then told me I had a brake switch issue. Charged more for that and I agreed to pay. But then they told me a module was out and now we are approx $2000. All the while blaming this on us changing the battery... I have no choice but to repair the vehicle so I left the car on Nov. 18th -no one ever calls to update you and they NEVER pick up their phone so I left voicemails trying to check in - the service advisor and manager leave voicemails back that it is going in...I finally call the GM - same thing - he leaves a voicemail assuring me he is on this....Dec. 13th I receive a voicemail from the service manager advising they never got the part - they cannot find the part and perhaps I should start calling around for the part! WTH!???!! I have a full time job and cannot to theirs as well! Nonetheless I call the GM, the service manager, the service advisor and of course no call back! I cannot even try to find the part if I don't know what it is!!! Let alone why should I -- the part went bad while in their care and now I not only have to pay for the repair but I have to find the parts! During this 6 week ordeal I have also had to rent a vehicle as they are not offering loaners! This is unbelievable!

I always enjoy been there waiting for my car to be done. They have a great customer service, and it is something I pay attention to. I like seen they care about you as a customer and not just as another person that walked in the building.

Very frustrating experience! Appointment made more than 4 weeks in advance and I was told it was a three hour job. When I showed up I was told the part was not there and I needed to leave my car overnight. I went back and forth with Craig until another service rep intervened. My car was repaired but the total cost was $175 more than I was quoted when I made the appointment with Craig! Craig then went on about the cost of bolts and how he gave me a discount. I felt very bullied and taken advantage of both in service and price. We’ve bought two cars from Mercedes of Reno but I cannot say we will get our third there because of this experience.

I was very disappointed to see the Showroom empty.

Excellent service. Helped us out in a huge way.

The staff was extremely helpful in getting a last minute issue resolved without an appointment. I appreciate all of the hard work.

There was a 3.5 hour wait after dropping off my vehicle for service until it was ready to pickup. Had I known this prior I would have made alternative arrangements. Also, the cost of the service is very high at >$800

Everything went smoothly, no issues at all.

Service manager Brandon is the Best!! He listens to the customer completely!! Service was excellent thank you!!

Bought my 22 gle there.

5 Star rating for the service manager (Mr. Qwani?). Due to a scheduling snafu with their system, I was confirmed an apt on a holiday, as well as sent reminders. Needless to say, the service dept wasn't open when I arrived. The manager went out of his way in the following weeks and made things right. He made sure they ordered the part(s) to be on hand before I showed up to make the repair while I waited. Thank you for the great service on my Sprinter van.

I've never bought a car from a dealership before, I've always heard of horror stories, But Mercedes Benz made it Incredibly easy to purchase and drive away with a new vehicle. They were even cool enough to allow me to play a prank on my parents thinking that I'd bought a brand new S class 🤣 (bought a ford fusion) I look forward to coming back for my next vehicle purchase when I can afford a new Mercedes. Thank you Nick in sales and thank you Scott in finance!

Brandon was awesome first time to your dealership and it was outstanding. Thank you for the service. Thanks to Brandon for his awesome customer service and to the techs.

I bought my car entirely online, 1st time doing that for me. overall a good experience until the end when they insisted I had to see finance guy before leaving. What for? I waited 45 minutes for the guy to finish strongarming customers ahead of me to buy a warranty. Since I had already stated I didn’t want warranty, paint sealant or upholstery protection this was a complete waste of my time… on a work day!! They finally sent in a salesman of the old school who proceeded to be quite rude (though he accused me of that!) who insisted I agree to come back later if needed. For what?? They already had my car, their check and the keys to my trade in. Too bad that end game really changed my perception of buying a car from MB of Reno! I will note, however, that the internet sales manager Marion was extremely helpful and knowledgeable! I wish I could have just dealt with him!

Scheduled a windshield replacement a month and a half in advance only to be called after the vehicle was dropped off that they don’t replace windshields. My car also needed the 40k service so I went ahead and continued with the service. The employees left the back windows open when it was raining. I called to try and get them to close the windows, even left a couple messages on the voicemails but to no avail. If it wasn’t for the Mercedes App I wouldn’t have known what they did. Thank God for technology. I live an hour and a half away and worked that night otherwise I would have driven to close them myself, water mark stains on the door sills and leather. The gentleman came with me to inspect the car when I got there he saw the damage and was kind enough to put it in writing that if I wind up with any mechanical errors (for the windows) they will replace them free of charge. I wasn’t notified when the car was finished so after four days I just showed up. Thanks for keeping your clients informed. I would NOT recommend this MB to anyone. Worst customer service. You can call and leave a voicemail all you want but don’t expect to get any sort of response nor update on anything.

Wish I had bought my used car from them. In the future any new purchases will be at this business, and any all services will be with them.

Scheduled a windshield replacement a month and a half in advance only to be called after the vehicle was dropped off that they don’t replace windshields. My car also needed the 40k service so I went ahead and continued with the service. The employees left the back windows open when it was raining. I called to try and get them to close the windows, even left a couple messages on the voicemails but to no avail. If it wasn’t for the Mercedes App I wouldn’t have known what they did. Thank God for technology. I live an hour and a half away and worked that night otherwise I would have driven to close them myself, water mark stains on the door sills and leather. The gentleman came with me to inspect the car when I got there he saw the damage and was kind enough to put it in writing that if I wind up with any mechanical errors (for the windows) they will replace them free of charge. I wasn’t notified when the car was finished so after four days I just showed up. Thanks for keeping your clients informed. I would NOT recommend this MB to anyone. Worst customer service. You can call and leave a voicemail all you want but don’t expect to get any sort of response nor update on anything.

Great place brought my car for repair great service..

Marcos, Jim and Tucker are Pros! We needed a car quick, we found the GLS we were looking for at Mercedes Benz of Reno. Price was good and the no haggle thing took the pressure off. Marcos organized the whole thing remotely and I flew in from CO to pickup the car. Marcos picked me up in our new car! A couple hours in the dealership and I was outta there driving 1400 miles back home. Times are tough for everyone, lot’s of personal and professional stress on all employees and businesses. I appreciate the job these guys did for us, they work thier butts off and deserve a great review. Thank you guys!!

Good service and attention to detail.

friendly staff, timely service. thanks!

The entire staff is professional, knowledgeable, courteous and friendly.

I am currently looking to buy a replacement for my 3 year old Porsche SUV. I called their sales department today and spoke with a Marilyn (or something like that) about availability of a few of their AMG models. He was incredibly rude telling me that all of their advertised vehicles on the MBUSA site were accounted for and I should know that as there is a shortage for V8 engines and then he proceeded to hang up on me. If that tone and approach is a refection of this dealers attitude to customers looking to spend $100k+, then I'm afraid they are not going to be winning any business from me or anyone of my colleagues looking to to buy a MB.

Very professional and easy to deal with.

No response to voice mail messages left to service and parts departments, no response to email, several calls over several days with no return call and no live person to deal with in parts to find out if they had parts in stock. Impossible to get a 40k standard service in a reasonable time frame (the quoted over 2 months) I had to go out of state for service. Failure to deliver the promise of the brand,,,,, I get it’s COVID time but I was able to book service appointments in CA OR WA all within a few days and they had people answering the phone in parts, there is something seriously wrong at this dealership

Scheduled maintenance charges are out-of-this-world high! Simple oil change deemed necessary at mileage intervals $160.00...Really?!!

Mike took good care of me and even walked me back to the shop to show me what the Tech Was inspecting. The Service Mgr. Kwanny was very gracious to me. This is my 2nd service visit to the dealership, both have been too notch! Being a Mercedes owner for over 20 years I was very impressed!

Nic was awesome to work with. No wasted time, just results

Mercedes Benz Reno has a fantastic service department. They go to great lengths to make sure you are treated professionally. Everyone is very friendly and responsive. The service was performed on time and was reasonably priced. Would highly recommend buying a car from this dealership to enjoy the benefits of their service department.

I purchased my vehicle from Autonation and they promised that they would be changing the windshield as per our agreement when we bought the car. It's been a month and the windshield is still not changed. They asked to hold on to the car for the duration of the time it would take to fix the windshield. If I had not asked to keep the car then I would be out of a car for a month. The dealership is consistently deflecting and delaying the service to fix the vehicle that I purchased from Autonation.

Took over a month to get scheduled for oil change and tire rotation. As part of my warranty, I get 6 free services. Drop off was easy enough as I did it the night before. They had my car all day (Friday) and never received a call that it was ready. Called Saturday AM and yes it was ready. Went to pick up car, waited in service area for 15 minutes before I went to the sales floor to ask if anyone was available to help me. Sales man was abrupt in saying "Yes, they will be with you when they get there." 15 more minutes the service guy shows up to help me. Service receipt showed they didn't get to the car until Saturday morning. Service was top notch when I bought the car, and this needs to be carried forward beyond the initial sale. I was highly disappointed with this interaction.

This place is such a challenge. I made an appointment, had it confirmed by e-mail, and showed up with my RV only to find them closed because it was Labor Day! But they had made the appointment….!!! They weren’t even terribly apologetic or embarrassed by the whole mess. In fact, a few guys were in the Sales Department and one of them — who I later learned was the Manager! — was totally NOT helpful! They did quickly take care of my service issue the next day, and they reimbursed for the Ubers that all this mis-scheduling required. Not the first time that I’ve thought that if they weren’t the *only Mercedes dealer in town . . . 🤬

easy, straight forward, no hassle transaction

Javier is awesome!

Went in for some recall work on a Sprinter 4x4 RV. Craig in the service center was friendly, transparent, and got our van taken care of. I know that they are incredibly busy, yet I still received an excellent quality of service and my van was ready in a couple hours. Very happy with my experience.

I got an appointment at 10:30 and was told it would take about two hours for the car maintenance to be completed. I waited in the lounge area and ended up waiting four hours before the job was done. However they did offer a loaner car to use for a few hours.They have overbooked appointments knowing they do not have enough workers for timely job completions. NOT HAPPY!

Great service center .Very attentive staff.

Our experience at Mercedes-Benz was outstanding. We were purchasing the car from out of state and having it shipped to us. The price was very fair! Nicholas took the time to show us the vehicle and answer our MANY questions and concerns promptly. When he found that something wasn’t working properly on the (used) car, he notified us immediately! The whole process was truly a breeze. In our opinion, MB of Reno is an excellent dealership to purchase a vehicle through. We couldn’t be happier!

Our car had an intermittent electrical problem, very difficult to solve as you have to "catch it being bad". But they correctly tracked down the fault. Would say though that their phone system makes it very difficult to contact anyone.

Worst follow up service I have experienced in a long time. The reps seem to be happy to help, but good luck getting a hold of one who can help you. They said they would call back 3 times. After 48 hours never got a call. Then they gave me someone’s personal line to call and the number had been disconnected. Either they are understaffed or their call centers CRM is on the fritz. Because getting a single question answered has taken me more than 3 days and 10 phone calls. Ultimately I scheduled a service appointment and hoping to get my question answered then. Edit: Once my appointment was made the service work was fine, recall on airbag, and new break pads. If not for the difficulty of scheduling and call back issues. I would give four stars

A first-timer, I did not realize one was supposed to walk inside to speak to a service person. Other places someone always comes to one parked in the service entrance area. Wasted a half hour sitting in our Sprinter. Please post a notice of what a customer is supposed to do when reporting for service.

Great people, but almost 3 hours for a schedule oil change with customer waiting.

Team here is great and they do a wonderful job of being proactive vs reactive to the needs of you car . Would normally give 5 stars if it wasn’t for a Miscellaneous charge that shows up at the end . Most recently it was about 80 dollars . When I asked they told me is was to make up for costs like rags and supplies . You would think that would be included in the cost of the repair .

Very rude customer service.

They can't get your car in for weeks, not friendly or helpful and definitely NOT the service you would expect from Mercedes. Lori in parts is downright unpleasant to customers! So far, low marks! Go to a private mechanic, you'll be better off.

Excellent and respectful experience

Brandon Hanifan, Mercedes in Reno, gave us great service that exceeded our expectations on our Mercedes Sprinter Motor Home.. The Service Manager Kwanny Woo was also quite helpful in setting up the appointment with Brandon. They have a great Service Team in Reno! I will buy my next car there. Michael Sharp Reno, Nevada

The staff were very helpful, everyone from Marcos and Nicholas in sales to Scott in finance. No pressure, patient, polite, respectful and kind. We shopped several dealers in the Reno area, none were as respectful and kind as the folks at Mercedes-Benz/Auto Nation!

My Service Advisor, Brandon, clearly explained my options, gave an estimate of time needed to do service, gave me price quotes on new tires with little to no sales pitch, and work was finished in time estimated.

I flew in from Los Angeles to purchase a used 2017 BMW 740i, on a Sunday. I was told the car had no issues, cosmetically, or otherwise. They neglected to tell me that the car had a substantial ding on the rear bumper and the front passenger door, which weren't visible in the images posted online. This made me very unhappy. Someone could've said something, especially knowing that I was flying there. On top of that, it was 96 degrees, and the AC didn't fully work. I would've left without buying the car, if I was local, so I accepted a $500 discount for the issues with the AC, but the 8+ hour drive home was very uncomfortable. I feel there was false advertisement in regards to the cosmetic issues, and the flaws bother me more than I thought they would. Now, I have to wait two weeks before Autonation can look at my AC issue. Overall, they were nice, but I feel like there was some deception. Ultimately, I have buyer's remorse, and no one wants to feel that about such a big purchase, which should bring you happiness and joy. This is the 3rd luxury vehicle I've obtained from an Autonation dealer (QX56 in 2013 and Full Size Range Rover in 2019). After this experience, I will avoid Autonation for future vehicles, and I would especially not recommend this particular dealership.

Kwanny Woo, Service Mgr. at Mercedes of Reno provided outstanding service, proactively resolving our issue in a very timely manner. Wonderful service! Thank you!!

Consistently the worst customer service ever. Would hope for far more from a luxury car dealer.

“Gets an autonation certified offer online” dealership won’t honor it, wasted an hour of my time and ruined the plans for the day. Exact words of manager “this car is in great shape, almost like it’s new!” Don’t bother going here for anything regarding selling a car.

Had to wait six weeks for appt. Once checked in four days to get a call. Fixed one day later. Par for the course these days.

Great service. Prompt and thorough as always.

Recently purchased new tires (not from Mercedes), needed an alignment. I called the Service Dept. First available appt was in 6 weeks! What the heck?? Called my Service Advisor, had an alignment the next day! Thank you Brandon Mulhunberg for continuing to provide us (we are a family of 3 MB cars!) with excellent service. Whether it’s been a recall (just had a big one with our diesel ML) or routine maintenance, Brandon does a great job of setting things up AND following through. We’ve MB Reno customers for over nine years & appreciate the staff!!

I have gone to them for service on my E53 AMG 3x. Each time I asked “when do you think it will be done?” Each time they have seriously underestimated the time — not 30 minutes to 60 minutes - but by a time factor of 2 or more. In fact, when I went to have the microphone fixed in the headliner, they kept my car for over 1 week (and didn’t successfully repair the issue). I approached MB USA after the last encounter. MB USA said that “we will have the dealership’s GM call you.” That, unfortunately, never occurred and only confirms what I suspected: senior leadership doesn’t. care about customer service. Maybe they think that they have a monopoly in the area and don’t have to care? In summary.although I think the front line techs try to be responsive and responsible, it’s impossible for them to deliver even average results without the resources and support from higher-ups. My suggestion is to try to find a different dealer for service.

As previously stated by several others, my service was subpar as well. Scheduled a simple oil change and tire rotation. Just getting an appointment is a hassle since nobody will return phone calls. Customer service is pretty much non existent. The “service advisor” made me feel like I was an inconvenience since he was the only person in the place on a Saturday. After picking up the vehicle I noticed that even though they rotated my tires they failed to check pressures. And this wasn’t the first time. I am told that Mercedes of USA loves to hear about their dealers. Maybe that would motivate them to try a little harder. And the manager can call me if he wants too.

As previously stated by several others, my service was subpar as well. Scheduled a simple oil change and tire rotation. Just getting an appointment is a hassle since nobody will return phone calls. Customer service is pretty much non existent. The “service advisor” made me feel like I was an inconvenience since he was the only person in the place on a Saturday. After picking up the vehicle I noticed that even though they rotated my tires they failed to check pressures. And this wasn’t the first time. I am told that Mercedes of USA loves to hear about their dealers. Maybe that would motivate them to try a little harder.

Showed up for express oil and filter change. Service was quick and simple no pressure to do more work on an 2008 ML320CDI with 215,000 miles that keeps running great.

Cool reception for recall appointment. Almost over 2 hours wait for examination. No recap as to work done. Still awaiting invoice on email as promised. Have caught up on 2and 1/2 episodes of crime series on televisi0on in wait room. Nice double espresso.

First time buying a Mercedes Benz and Mercedes Benz of Reno pulled out all the stops. I show up to the dealership, my new car is pulled in the showroom for me to see and all cleaned up. They were quick and efficient on getting everything done and then teaching me about the options in the car! David Rowe has been nothing short of amazing! Thank You!!

Takes several days to get a return phone call. I picked my car up and the next day my check engine light came on. I called service department 3 days ago and still no return call.

Terrible! No loaner. No one returned my phone calls. The part was not ordered for my car until I showed up at the service managers desk after they had my car for 6 days and wouldn't return one phone call. The service manager had to take my paper work from the rep not doing his job and order the part. I will never go to them again. I have a few cosmetic things I want to fix on the car. It won't be with them. Even if it's free. I am never using them again. I also drove out of there without the hood being closed on my car or the computer being reset. Every time I get in my car now it says that my car is due for A check up. I went back. The manager says I should push a button every time to wipe the message off the screen. Now I have to go back again to get the service light off. It continually comes back on every time I drive my car.

If you buy a Mercedes and expect to get it serviced from this place then please do not hold your breath, because you will not survive. Zero communication skills and they will outright ignore you especially if you did not buy the car from them (I tried but they had no inventory). Also, don't expect any support at all from Mercedes corporate office or the roadside assistance. We purchased an AMG and you would have thought we bought a 74' Ford Pinto. I cannot recommend Mercedes or this service department in any way shape or form. This is a big corporation that could careless about customer service. Best of luck if you choose otherwise.

I had a great experience buying a car from this the other day staff Nicholas is really helpful and very easy to talk to him you can get a car for me we had a quick better that than I expected

Prompt service and completed professionally and properly on time.

It was difficult to set an appointment when we experieced issues with our fairly new rv. After setting up appmt for 30 days later, we drove 5 hours to reno to get rv inspected/repaired. We thank the manager for intervening. We were told to arrive at 8am and they would put in bay to check the sensors. Instead they parked it in a lot, so we had to find hotel accommodations. We were concerned with all food in refrigerator so again manager helped expedite the job. Sensor fixed and we are back on the road 2 days later. The agency is small but staff was very nice.

Please take it down in writing about the offers and features the Sale Advisor pitch you specially for Used Car. I was told that the Mercedes Benz ML 350 car comes with 2 Keys even when I specifically asked the Sales Advisor about it , but later while taking delivery it was discovered that it has only 1 key and I need to shell out extra 500$ to buy it.. Disgusting..!!! More so currently they are short of Service Advisor, which might results in delay in Servicing of your Car. New Mercedes Benz owners please be aware of this, while dealing with them..!!Best in Class set up but poor Service. !!! They should stop selling new cars at least inaway they can service the existing customers. Else they might be dissatisfying both new and existing customers.

I had an appt for service 4 months ago but when I arrived at the dealership the service rep stated there was no appt for me on the computer. Yesterday I had an appt for a manufacturer’s recall, I received a reminder the day before by e-mail. But when I arrived at the dealer the same service rep stated I had no appt. Fortunately I still had the e-mail to show the appt so he worked me in. When the car was ready I was told to sign papers and the service rep then turned away toward the computer, never explaining what the techs had done to the car. It was made clear that I was not welcome there. I assume the repairs were done correctly but I am not qualified to judge that

Excellent time..very helpfull

I have always had great service for our 2019 Sprinter at MB of Reno. The consultants are good about making sure money is spent wisely and highlighting what needs, aor may not need to be accomplished. The work is done as requested and the van is returned in great shape and on time.

yes yes Very nice and always there to help

Showed up at appointment time, at 10:40am for oil change. Returned at 4pm as told to pick up car, but it wasn't ready. Had to return the next afternoon, for oil change to be finished.

Customer Service is the absolute worst.

This was a very easy and professional buying experience. The facilities were pristine, you are properly greeted at the front door, the staff was friendly and well dressed, and the car was detailed. I purchased my dream car with no hassles and no sales pressure at all. Thanks to Nicholas for being friendly and patient with me. A true 5 star experience.

My 2-month-old leased GLE 450 suffered a major electrical malfunction that rendered the horn, steering wheel controls and center controls inoperative as well as the front touchscreens unresponsive. I went directly to Mercedes service to see if it was a quick fix (computer reboot, etc). It wasn’t. It took three days just to diagnose the issue, and another 2 full weeks to effect the repair. This is unacceptable for a brand new vehicle. While I understand that mechanics and employees are in short supply, I had to call the dealership multiple times to ask for an update on my GLE. Please note that I called when I was told the vehicle would be ready, yet no notification from the dealership service department. On almost every call I made, I would be told that my service coordinator was busy and would return my call in 10-15 mins. I would wait an hour or two and then have to call back, again. This is strange behavior from a supposed luxury brand service department. While I don’t fault the service department for the vehicle malfunction itself, the 2.5 week delay (during which time my lease payment had to be paid, of course), is a ridiculously long time to wait for a repair on a brand-new vehicle. I ended up having to call the GM, who jumped into action, had a reply for me and I got my GLE back when he said it would be back. For this, I give 3 stars. The 2-star deduction is for the situation within the service department itself.

I returned my Lease earlier today. I was having electrical issues with my car/battery and told them this over the phone prior to arriving. On arriving, I went in and was helped by a gentleman who made it clear he didn’t want to help me. Complained the car wasn’t turning on, that he had to boost it, he had to check the odometer, and obviously did not want to do his job. This isn’t the experience I’d expect from a Luxury dealership and Mercedes has lost a customer in me.

Several weeks ago our Sprinter Van that we run our business out of broke down. I spent an hour on the phone calling all of the diesel places in town and no one could get us in for 2 weeks. I called Mercedes of Reno as a last resort, explained the predicament that we were in and not able to operate our business. I was given an 11:30 appointment and assured the van could most likely be fixed that day. No one called me throughout the day and I couldn’t get ahold of anyone when I called to see what was going on. I finally drove there at 5pm and was treated so incredibly rudely by Brandon in service, who basically said they hadn’t even looked an our van and wouldn’t be able to for another week or so. I really was made to feel like we were nothing because we didn’t have a brand new Mercedes that cost an arm an a leg, and have never dealt with such rude and arrogant service from a dealership or service department in my life. We also found out that they left the window rolled down overnight in the rain and didn’t notify us there was a problem with it. There was nothing wrong with the window prior to it getting towed there and we could have had tens of thousands of dollars of equipment stolen due to their negligence. My husband had to go to their back lot and fix it himself because clearly they weren’t going to bother getting around to it in a timely manner. It ended up taking them a week to fix it and upon getting home we realized they didn’t even fix the radio as we had requested. I will never do business with them again.

I went in for an A Service, it should only take 2 hrs at the most. I’m still here after 5 hrs and the reps don’t tell you it’ll take all day long to do a simple A service.

The best service team. I have ever dealt with.

Terrible service! They don’t answer the phones. Long hold times. Multiple disconnections after 15-20 minute holds. They never call back if you use the option to keep your place in line and leave a call back number. It takes numerous calls just to book an appointment. Then they routinely underestimate the repair times to avoid giving you a loaner car. And if you are lucky enough to get a loaner car they try to charge you for fuel (and a fuel surcharge fee) even if you’ve replaced the fuel used. This dealership is pretty much a nightmare to deal with. Avoid if at all possible!

Outstanding service, once again! I moved to Reno about a year ago, and my experience with the local dealership has been very positive. My car looked new after the recent service appointment. Brandon my service advisor was professional and knowledgeable, yet friendly and welcoming. I highly recommend this dealership for purchasing a car, as well as for service appointments.

Dropped my car off this morning for a routine service and recall work. I verified both the appointment and need of a courtesy vehicle with the service department several days prior to my appointment. Our service advisor was not very informative at the time of drop off, I had to ask several times how much the service cost before he gave me an answer. And surprise, surprise…they had no courtesy vehicles available even though one was supposed to be reserved for me. He promised that my vehicle would be ready by 2:30. I got a call at 1:45 stating my car wouldn’t be ready now until about 4:30. I just got another call at 5:30 saying my car now won’t be ready until sometime TOMORROW! I am totally dissatisfied with the lack of customer service here. I won’t ever be taking my car back here for anything but recall work. I will be finding another service shop for the future.

We had an emergency need mid trip in Reno and we were blown away at the prompt assistance we received that set us back on the road within days. Service Managers were helpful and communicative

Went for a scheduled appointment to have a recall part replaced. When I scheduled the appt I was told it may take 2 days. When I got there I was told the part needed to be ordered and my van may be ready in 4 days! Took my van home.

Great service.

My go-to Service Advisor is Brandon Muhlenburg. I like doing business with him because he never tries to sell me on unnecessary products or services. He gives me updates as necessary and always keeps me in the loop. I’ve been satisfied with the service I received from Mercedes Reno since I first brought my GL 350 in years ago.

A great no pressure experience. With a set price the worry of dealing with haggling and the back and forth with a traditional dealership is a non-issue. Everyone was a pleasure, from sales help to financing. Will definitely be back in the future.

Excellent experience purchasing a car at Mercedes-Benz of Reno! Marcos and Tucker very enjoyable to help get the deal done!

Amazing n professional people. My advisor was the best!!! Marc

I made a reservation for the service and a week early I received an email saying the date has been changed to tomorrow. I live 40 miles away and couldn't keep the new date that was assigned to me out of nowhere! I called and talked to the manager who said no problem come when you scheduled it. I asked I need a car to use that I reserved, do I still have it and he said yes. I drop my car off and there's no car available for me to use. I was expected to sit in the dealership all day! They finally found one for me after an hour. It took 1 1/2 days for the service to be completed. One of the letters on the back of the car fell off and they were going to glue it back on. I got the car home and the next day the letter was on the floor of my garage and I get a call from the dealer saying I have to bring my car back in because they forgot to drain the brake lines. Really? For a standard "B" service you forgot? Horrible service. I guess I have to drive another 80 miles so they can complete the work I already paid for! I am shocked, this isn't the kind of service I expect at Mercedes.

Wonderful experience! From the time I walked in interested in getting a car to the time I drove off the lot with my new C class everyone was so friendly and went above and beyond to make it the best experience possible!

I am very disappointed in the Mercedes Benz of Reno sales department management customer service, which included being told that I received an automated response mimicking what appeared to be an authentic email from the GM. Unfortunately I then received condescending emails when I was following up on the sales inquiry. My prior experiences have been with Mercedes Benz of Oakland dealership, which were very different in terms of truly positive and great customer service. Perhaps being the only Mercedes Benz dealership in Northern NV has something to do with this vast disparity of customer service and really taking care of loyal Mercedes Benz customers.

I paid +$1100 for a routine maintenance service on my Sprinter - expensive, but I understand the costs associated with maintaining a MB. Where Mercedes-Benz of Reno fell short, was when I picked up the van, it had a brand new issue when accelerating that did not exist prior to the service. They got the van back in the shop the following week where I waited 6 hours to be told that it would cost an addition $7-10K to remedy the new issue. All in all, it would seem that Mercedes-Benz of Reno is not only painfully over-priced, but doesn't make right on there mistakes.

My husband and I headed to the dealership after speaking with salesman about a Prius. We set down and they said the car wasn’t ready to drive come back in an hour. We returned drove the car, and then set down to negotiate the price- the salesman said, “we don’t negotiate, at all.” Don’t go here. Evidently they have so much business that they have no need to negotiate for your business. Go somewhere else.

I paid +$1100 for a routine maintenance service on my Sprinter - expensive, but I understand the costs associated with maintaining a MB. Where Mercedes-Benz of Reno fell short, was when I picked up the van, it had a brand new issue when accelerating that did not exist prior to the service. They got the van back in the shop the following week where I waited 6 hours to be told that it would cost an additional $7-10K to remedy the new issue. All in all, it would seem that Mercedes-Benz of Reno is not only painfully over-priced, but doesn't make right on their mistakes.

Michael was kind enough to accommodate me without appointment. Thank you for taking care of my car’s needs.

expensive oil change

Such a terrific no-pressure car buying experience. I definitely would recommend Nick and the rest of the people I worked with. Literally not a single complaint and love my new car!

Awesome experience, I am in the process of moving from CA to NV. About 100 miles out, I received several alarm lights on the dash and lost all power, I rolled to the side of the road and called the closest MB distributor which was MB of Reno. They quickly put me in contact with Michael S. He explained what the alarms were and after shutting off the engine for a few minutes and restarting, the only alarm was check engine. He said it would be ok to drive in the next morning and have them look at it. He also said that they were fully booked but would try and get me in as quickly as possible. He said that he would be there at 7:00 am and to meet him there. I drove in about 6:45 and he was already busy opening up and by 7:10, my car was already in the repair bay. Michael and his team are wonderful. Once I finally get moved to Dayton, Michael is my guy. I know it takes more than one person to make a great team so, thank you all, Mercedes-Benz of Reno team!!

Third Mercedes purchase with MercedesBbenz of Reno. It is always a pleasure! Thank you Marcos and Tucker! Excellent customer service!

Easy and effortless experience. Very difficult to find a well spec'd car right now. I dealt with five MB dealers from three different states and Chance at MB Reno was the only one who could deliver. They have a great inventory, friendly and honest service, good communication, and an overall fair process. I wouldn't hesitate to buy from them again

Service as always is great. Loaner car is a plus for sure. Very nice service representative! Appreciate calls on what other service is needed when car was still in the shop.

I came in the other day, my tires had low air pressure. Service Advisor Nitu was very helpful and sweet had my car ready to go within minutes. really pleasant experience will be coming back soon!

I was supposed to get my car back in a few hours after some minor service items were performed, however it took them the entire day to complete the work. I understand delays, but what was so frustrating was the fact that they never called to update me. I had to call twice to find out the reason for the delay. Then when I asked for a shuttle ride first thing the next morning (since I was at work and couldn’t leave), I was initially told they couldn’t accommodate me since it was so early. They finally agreed and sent someone to get me. The only reason they get a star at all is because of the friendly shuttle driver, Steve. This experience was not my only negative one. On a separate occasion, I had a question regarding my new vehicle and went to another person in the service department for help. When explaining the information to me, he grew impatient because I was having difficulty understanding the complicated procedure and seemed to think I should have known it already. This department doesn’t seem to value its customers, so I think I’ll be inconveniencing myself by having service performed at another location in California in the future.

I have to say buying/leasing a car from Reno Mercedes was a great expireance and not painful they way we have experieanced with other dealers in the past.

Technician was not clear on the service being performed. I had incurred a charges that I was not aware of and it came as a surprise when picking the vehicle up. What made matters worse I was charged initially of a service and product that was not even performed. To all future customers, please check your itemized receipts on the service performed because you might be charged with a non existing service! Mercedes of Reno, very disappointing experience!

Not as good as it use to be. I was on time for my routine service appointment and an alignment. my service advisor was not on time. I was told car would be done by 3 or 3:30….at 5:00 I called for status. Was told someone should have called me because my car was ready. It wasn’t ready when I got there at 5:30 to pick it up. I’ve been going there for 20 years. This experience was very disappointing as they didn’t actually do one thing I took the car in for which was to clean the drivers side seat. I bought the interior protection package. They sent me an email to rate my experience. I hope someone at MB of Reno actually reads this. Disappointed customer for sure.

We have had our 2013 Sprinter service here for 7 years most of our experiences have been positive. Our last service visit was a total failure. We scheduled servicing in response to the emission system recall. We had the vehicle at the service center as scheduled and we would pick it up late the next day; this did not seem to be a problem. We live over 90 miles from the dealership so we went home and called several times the following day to determine when our vehicle would be ready. Every call was dropped before we spoke to the advisor. Because we had to leave on a scheduled trip that day we drove down to check on things and pick up our Sprinter. When we got to the dealership the service advisor wasn’t there, he had not come in for the day. Our unit was out in the lot and had not been looked at since we dropped it off. Nothing had been done. A new service advisor that was working his first day stepped up to help us and provided us with information. The vehicle had not been looked at at the recall service work had been rescheduled for November. This is the first we were notified of the change. It was frustrating and disappointing to have such poor communication which resulted in a wasted trip to the dealership.

A lot of courtesy vehicles so if u schedule an appointment for service it’s never a problem

Not a great experience, no return calls to answer questions, failed to do all service requested

We have three Mercedes Sprinters and have been using this dealership for servicing for 5 years. Not sure what happened in the past year, but their customer service has gone completely downhill. They do not answer the phones, and do not return any calls after you are forced to leave voicemails. After 6 unreturned voicemails, we finally just drove to the dealership to speak with someone. They kept our Sprinter for over one week before coming back with a diagnosis (after calling them several times to check in, of course). As to be expected being a dealership, their quote was exorbitant. And to add insult to injury, one of the issues is something they had repaired a few years ago. So we took our Sprinter to a local diesel mechanic who quoted and repaired the issue for 1/4 of Mercedes' rate! This dealership used to be so easy to work with. Really hope they get their act together as we still have warranties on two of our Sprinters.

Mark in the service department was awesome. Some of the best service I've experienced in a long time. He was attentive, thorough and hustled to get me out of there, despite a lot of work that was needed. He actually ran back and forth from the service bay to check on estimated time left for the repairs. Thanks for the great service Mark!

Personnel were professional, friendly and knowledgeable. First-class experience!

Service so good I’ve referred 3 friends and my mom!

Service so good I?ve referred 3 friends and my mom!

Mercedes Benz sent me an email and said they'd love my input. So here I go... I booked an appointment weeks in advance to get my car serviced & verified it would take several hours. I explained I live over an hour out of town & I didn't have a ride. The service adviser said,, "Not a problem." When I got there, there wasn't a loaner car to use. The service adviser explained that he was new to the job & wasn't quite sure what to do. OK, no problem. I asked if there was a shuttle or if someone could give me a ride to my husband's place of employment. He said yes. After standing for over two hours & checking in every 15 minutes, another angry customer offered me a ride. Mercedes Benz is now resorting to lazy customer service in hopes that their customers will help each other out. It's as bad as self checkout at Walmart. Was I supposed to go in the service department and complete my car's service too? I won't be buying a car from them ever again & I'm looking for another shop to do the service.

I connected with Mercedes-Benz Reno/Autonation through Kelly Blue Book Instant Cash Offer to sell one of our cars (not even a Mercedes-Benz!). I am still incredibly surprised, and pleased, with what a pleasant experience this was. So much easier and time-saving than Craigslist and/or FB Marketplace. Our salesman was kind and helpful. There were no high pressure tactics, for which I am super grateful. I appreciate your company making this an easy and positive experience.

Very efficient service. Loaner car provided for the day. MB of Reno made my maintenance service experience easy.

Great service in time for our trip. Very professional and the dealership is a credit to the franchise. Thank you Mercedes Benz of Reno.

Routine service with an appt. took two days. I was. It kept informed. When I called to check on delay, no one answered the pages and person answering service is not in Reno. Service department has experienced major turnover of staff, and there was a major increase in cost of service.

Very efficient, friendly, and great service! Always get the same level of service here over the years.

Brandon in Service at Mercedes Reno does excellent job

My service advisor, Brandon, was professional and knowledgeable. He made the service experience so easy

Clueless sales team nobody can answer a question without asking someone else

Brandon is my go-to service representative. He always treats me with respect. He is very knowledgeable with getting to the problem and goes the extra step to explain.

I was told that my vehicle would be finished thursday and called twice trying to get an update, was told both times that someone would get back to be and no one did. I then called friday morning trying to get an update on the vehicle status and again was told someone would get back to me and no one did.. I was getting ready to call the service manager when I got a call late afternoon friday saying that my vehicle would not be complete until the following monday. I do not consider this reasonable service.

Recently bought a 2021 GLC300 from Mercedes Benz of Reno, Gian and Ken were very professional, friendly and accommodating, the price was right and the service and staff weee what you looking for from a luxury brand.

Received prompt friendly service.was a over night project, but was supplied a new car for use at no cost.

This is my first time at this Reno Dealer, i am not sure all the service advisors, but the service advisor that help me is a liars/bump, dishonest what he said about the service pricing to the customer. I have been driving Mercedez for 20+years and and all my service before are considered five star. Hope after this posted Reno dealer will look into this issue, This is a bad bad reputation for Mercedez Benz Manufacturers.

Getting my car towed to the dealership was the worst experience ever. The ladies answering the phone at autobahn did not direct me properly so the process was very lengthy. Thank God once my car was there Mark Chism was an excellent advisor and took care of me as I would expect Mercedes dealership.

My experience wasn't good at all. I bought a car that had issues and needed repair. The problem was the mechanics wouldn't even make time for me to explain my findings of the problem and didn't resolve the issue. The overall customer service was bad! I was left without a loaner vehicle after just trading my car in and purchasing their car. I was treated as if my used car wasn't a priority and neither was I. The staff have a inflated egotistical attitude as if all they care about is the money they can make. I ended up getting my car back that I traded in and washed my hands with them. A bad experience overall and I'm hoping my good credit doesn't suffer too much especially since I'll have to get another loan somewhere else. I wish I would've went somewhere else from the start.

Everything was done timely!

MB was made aware of the vehicles issues within 3 days of purchase. MB neglected to address and resolve this issue for 5 months until I hired a lawyer. It was very exhausting to say the least in writing and advocating that they attend to and provide a fair resolution. My worst experience ever. This is unacceptable considering their commitment to quality of care. I?ll never EVER purchase a MB given their lack of attention and poor service in addressing and resolving the vehicles issue.

Good people to work with. Hopefully things keep going in a positive direction, I had an issue that they got me back in and squared away in no time.

Over all the service is very good. A little more expensive than I had anticipated

Excellent service. Nick DaSilva is amazing. He was so very patient with me for several months as I was back and forth on making a decision about purchasing a car. He was never pushy, I never felt pressured to make a decision. Thank you both Nick and Chance for making my car buying experience enjoyable and stress free!

We are officially Mercedes-Benz fans forever! Our experience at the Reno dealership was 5 stars. John was our salesman and was extremely knowledgeable, helpful and patient. Every person we came into contact with was professional and kind. I can't imagine owning any other brand of car ever again.

We have bought several cars overs the years. Two of which we have bought from Reno MB. They have by far been the best dealership to work with. We worked with Jackie and she was so helpful and easy to work with. This was by far the best car buying experience we have ever had. Thank you!

Working with Nick Khamas was a very pleasurable experience

Friendly, efficient service. Offered a loaner car during service (a rental car agreement in my name.)

Mark in Service is amazing. communication and service was done flawlessly. It was by far the best experience I've had at a dealership thus far. Thank you Mark and your mechanics at Mercedes benz of Reno!

Brandon is terrific to work with! Always straight-forward and helpful.

Great dealership, sale and service personnel is really trying their best.

A service at 60000 miles. Brendon was very helpful and knowledgeable . Service did take longer than I expected.

Great buying experience . Came from out of town, treated me like I?d been a customer for years.

Very good service and attention,and appreciated the car being washed .

Staff was friendly and efficient. Waiting area was very comfortable.

Honesty, Great with listening to car problems, and excellent service! I have been a long time customer for over 10 years and every time i’m there, they treat me like family! Brandon and Kwani are the Best!!! I would recommend Mercedez-Benz of Reno!!

Good professional service.

I?ve been Jared for many many years and I really appreciate his professionalism

The appointment was difficult to get on time. I canceled my appointment twice because they were going to be 2-3 1/2 hours late with no call. There were two different ‘departments’ making the appointments, one with a valet and one without (the appointment was to be valet) .

Brandon Muhlenburg, my go-to Service Advisor, always treats me like a friend. We talk about other cars we own, not just the vehicle they are working on. I enjoy coming here. Plus I get to check out the new stuff.

Called the dealership, spoke with Jackie Bohall, she set up an appointment that same day. Arrived, met Jackie, sat down and went through all paper work explaining the car. She was very professional, yet easy to communicate with making the process smooth, understanding and comforting.

At Mercedes Benz of Reno... you’re treated like family. Whether it is your first time there or your 100th time there, you are treated like family. I challenge you to go to any other car dealership and be welcomed with open arms by everybody including the manager. In my experience all other dealerships you’re treated like a number. You are ignored for great lengths and even have to go find someone Who usually does not want to even talk to you. At Mercedes-Benz of Reno, that will never happen... my entire family only purchases cars from Mercedes-Benz no matter what brand of car we want this is where we go.

I took my car in for squeaky brakes when its cold. My car has 4500 miles on it. After the repair, the brakes were good for a few days but now still squeak. Also had them look at the gas door as it was sticking and after the repair, the door was worse than before. On way home from picking up the car, the engine light came. I emailed the service rep the day after to let him know and never got a response. I used to really love this service dept and it has clearly gone downhill. Very disappointed. This is my second Mercedes and I would not recommend getting one at the moment.

I bought my 2021 GLA 2 days ago at the Reno Mercedes Dealership. I had the most awesome experience in doing so. My sales rep was Jonathan Perez and I have never felt so comfortable when what can be such a scary experience. He filled me in on so many things I didn’t know existed with my choice of vehicle. I am forever thankful and every moment I drive my new GLA I have exactly what I was looking for. Love my 2021 GLA 250 4Matic❤️

Staff was courteous, thorough and accurate. No complaints whatsoever.

Always professional and going above and beyond. Exceptional customer care.

Horrible service. Car not done when promised. Three hours to get it washed.

They came through in a timely manner with quality work completed.

Very pleased with service, bought two brand new cars in 2020 there.

Courteous advisor, on time, good work!

This dealership always makes me feel like a valued customer. The personnel are uniformly great, especially the manager, Kwanny Woo.

Work completed as promised. the y gave me a loaner to drive while they have my car.

Jackie and Eve my sales people were fantastic but the guy in Finance was obnoxious, rude and totally unprofessional. I was a cash buyer and didn?t even need any financing, you would think it be an easy process! The last time I had my car serviced they did not come the service and didn?t tell me until I got there!

Great service. Fair costs and excellent service.

Mark Chism was awesome! Super chill dude who helped get my transmission serviced. Great addition to the crew down at the Benz shop!

MB Reno is not your stereotypical dealership. They are personal, very professional, caring and always doing their best to support their customers. I've worked with many. You'll not find better. A special thank you to Brandon and Kwanny in Service. Many thanks guys.

Outstanding service all around! My service Rep was over and above.

We have been waiting for 2 weeks for an update to our heater issue. It seems as though we are being ignored...can someone get back to us, please? 😕

Excellent customer service keeping me informed on the process.

Top notch service. Very friendly and knowledgeable people. I bought the Mercedes a few months ago and we are very happy

Friendly, knowledgable salesperson, Eve Miller, who managed the process efficiently for us. Closing process was handled in a low pressure manner by Ken and Scott. Very fair price - for a loaded car.

Leased a brand new vehicle from out of state. Sales rep was very nice and helpful and tried to the best she could given the circumstances. She was also very accommodating from the start and very communicative. Process was lengthy (~3 weeks till I received my vehicle) and the finance advisor didn't take time to explain maintenance services offered in detail so it was very confusing knowing which services to purchase. My sunroof was broken when my car arrived so I had to take it in for service for an additional week before I could drive my car as expected.

Leased a brand new vehicle from out of state. Sales rep was very nice and helpful and tried to the best she could given the circumstances. She was also very accommodating from the start and very communicative. Process was very lengthy (3 weeks till I received my vehicle) and finance advisor didn't explain different maintenance service packages in detail which made the process very confusing. Sunroof was broken when vehicle arrived so I had to bring it in for an additional week to be fixed before I could start driving my vehicle.

Service department Did a good job and the representative was great!

Service was wonderful. Work turned out well, car runs superb.

I had my car in for scheduled 1000 miles service, which went well. 1 week later got a email to come in and get my tires rotated. When I called the service department they could not tell me why they had not done it during my last service. I arrived at scheduled time, dropped off my car. The employee did not say good morning, just to my fob. 4 hrs later I still had not heard anything ( simple tire rotation) , I called, service department told me it will be another 45 min to an hour. A hour and half later I got a call saying my car was done and in the process of getting washed. We I arrived 30 minutes after that phone call, the car still was not washed. Over all service was very poor, plus the employees were not helpful.

Everything went great and very quick .everyone was very helpful ,the frontier was super clean awesome truck . The service department needed to do a better job on checking the truck out

The Reno-Mercedes Service Department always performs their work in a superior and professional manner. The service team is led by Kwanny Woo who always delivers a premium level of personal service that surpasses the already high expectations that Mercedes car owners expect. Bringing a vehicle in for servicing is an inconvenient chore, however, Reno-Mercedes makes the exercise a welcome experience. Keep up the great work Kwanny!

Over the last 8-10 years, I purchased 2 Mercedes, one of which I gifted to my Granddaughter. I purchased both from mbofreno! My next car purchase WILL be from mbofreno!

Great people easy to do business with. Our dealer helped us find the perfect SUV with a great price and great interest rate. We’re happy customers.

Kawani at Mercedes Benz of Reno provide the best customer service it is very much appreciated

Absolutely easy experience. No one wants to take their care for service but with Mercedes of Reno the whole experience is easy.

courtesy, and professionalism

Had to replace the accessories battery that failed in less than one year. Found out that both batteries and the alternator needed to be replaced with 51,000 miles. Work was done . Only hold-up was finding and getting the parts to complete the job.

I dropped by without an appointment and Jarett still took me in and serviced my car. I?m always satisfied and happy with MB Services for years now.. thank you Jarett.

Everyone provided excellent service starting from my salesman to the finance department . I really appreciate their customer service and showmanship in my first over the phone purchase.

I called Mercedes Benz dealer told them about the check engine light, they send a tow truck. The next they the service writer called me I explained what was happening they fixed the car excellent experience.

This car dealer is very fraudulent. They sell cars they do not own or have the title to. Dave Rowe is also dishonest. When I called with a customer complaint Jim Obrien refused to listen. He was very mean, nasty & rude. He cut me off and would not let me speak. He told me if I spoke again, he would not talk to me, help me and hang up on me. I do not recommend buying a car here. They are horrible.

Brought my car in at 9:30am. After a day of being told there was a delay, for one reason or another, AT 5:15pm!!! I was finally told that they didn?t have the tools to actually work on my car! Infuriating!!! If you have a Smart Car, DO NOT TAKE IT to these folks.

Very courteous staff. Pleased by their service . Hope to visit again.

My experience with leading my first Mercedes Benz was hastle free, exciting, and very pleasant. Nick, our sales rep, made it very easy to buy a new car. I appreciate that most.

Vehicle was repaired and delivered as promised. Brandon was very knowledgeable and provide exceptional customer service.

No charge..WOW..GOR A YEAR They stored my 1999 320 M. With a surprise courtesy call from Corporate Mr. Vice President advised me his Sec , whom makes more a year then the technicians at the Reno dealership.. would be calling me back to scheduled a good day to return my vehicle to my garage. . it back to me after they blew my head gadgets when the compression tested on my car. they would fix the car under) warranty because they car wad purchased and serviced in Sacramento.

Outstanding and will take my car to them when service is due next year.

Excellent customer service from the time I entered the facility. Even warmed up by loaner for me. Will return.

Great service, friendly staff and a beautiful facility.

Friendly, courteous, professional service.

I have had my GLC 300 for over four years and just had its 50k service. When I have brought my car in Jarett Burrow has always taken great care if me. He lessens to my input and make sure that all possible issues with my car are reviewed and handle correctly. I will continue to go to Mercedes-Benz of Reno because of the complete and profession care I receive from Jarett and his team.

Called and made a service appointment for 3 Nov for my 2008 Smart For Two. Asked the scheduler if they would actually do the service that day or just determine what parts would need to be ordered. She said that the car needed to be brought in and they would determine what parts would be needed. However upon arriving for my appointment, my service advisor told me that the only work they would perform would be an oil change, even though the Smart Car is made by Mercedes and uses parts made by Mercedes. The Service Advisor said I would have to take my Smart Car to Mercedes Benz of Sacramento for service. I made an appointment for this Friday at Mercedes Service Dept. in Sacramento. However, it is going to cost me $700 to transport my Smart Car from Reno to Sacramento and return, in addition to the cost of the required service. Several months earlier I had stopped there to inquire about replacing the rear hatch lifts. They said they would not do that. I asked about ordering the required parts. Again, no help! I took the car to my body shop. My advisor there found the required replacement parts for me to order online. He said to call him when they were delivered and he would install them with no charge. When they came in I called him, and he told me to bring them. He installed them in less than 10 minutes, for which I gave him a very good tip. This just goes to show the difference between a business that could care less about your business even though that business is under their purview, and another that just goes out of their way to help even though they have no obligation to do so! This

Excellent service, they listen and are accommodating to my needs.

Grecia is the best. Extremely helpful and a sympathetic human being..

I called in April, mid-COVID and left a message for a call back , cuz I never reached a live operator. Nothing. Mad contact again, finally, in mid October. I got an appointment. I brought the car in late afternoon for 8:20 the following morning. Never got a call on appointment day, to pick up my car. Drove there at 4 that afternoon. They had determined the fuel filter part was the wrong part. They apologized and said they’d call when the part arrived. A week and a half later, I called again and left message about what was happening. That was a week ago. I’ve got nothing. No appointment, no contact, and no service completed. I rarely complain but this was inexcusable... we’ll see if this review helps. Mike Stewart

Grecia (service advisor) was very accommodating and upfront and realistic on when the repair will be done and called/texted for update. My car concerns were addressed.

Mr. Nurse is a benefit to this company. A hard worker at a time that Mercedes of Reno is short of service help.

Brandon M. my service advisor is very professional,efficient,loyal, knowledgeable, helpful,dependable.He deserves to have raise/medal.I am always looking forward to see him.

My experience was great at Mercedes-Benz Reno. Nick Khamis was my sales man and he was very professional and friendly and took care of the whole process. Look forward to purchasing my next Mercedes-Benz in a couple of years Thanks

My experience was great at Mercedes-Benz Reno. Nick Khamis was my sales man and he was very professional and friendly and took care of the whole process. Look forward to purchase my next Mercedes-Benz in a couple of years Thanks

Sales representative, Dave Rowe, is extremely knowledgeable regarding the Mercedes offerings and provides fact based candor in describing a potential vehicles of interest?more of an advisor than salesman. He is a terrific asset for Mercedes. Mercedes Reno makes a customer feel vert comfortable in a competent friendly environment.

Good service and beautiful people all so helpful I love Mercedes Benz Of Reno!

100% enjoyable experience. Ryan Jesse is a treat to work with! He made us feel welcome and relaxed AND he knew what he was doing😁. We liked the “no haggle” pricing idea and didn’t have the crazy pressure some dealerships and sales people employ to get a car sold. It was one of the quickest, smoothest transactions we’ve ever had buying a car!

Excellent service, easily scheduled and performed as scheduled.

Graciea was great. Knowledgeable and efficient. And wearing her mask. Brandon was not wearing his mask at the desk next to hers. The waiting room is too small to social distance and many customers refuse to wear masks. Brought a chair and sat outside. The repair/alignment was great. Vehicle tracks perfectly now. Very pleased about that. A very good repair shop. They just need to do a better job on health safety. Would be a perfect score if they addressed Covid better.

I cannot seem to get competent service from this dealership. It is very disappointing. After a simple break job the car is in worse shape than before and it is only a 2018. I am used to dealerships which have really good mechanics and top-notch diagnosticians. I will be looking to purchase a Lexus and get rid of this Mercedes.

They kept me in the loop about what was wrong with my vehicle.

Grecia was excellent and went above and beyond what I expected for a regular service!

Customer representatives made sure I got an awesome deal

We were going to buy the car by putting a payment on a card and the rest in cash. They didn't allow us to do so. We had to go to the bank to get a cashier check. The finance guy asked about where I'm from and he turns and ask my husband about where he is from!! Because he has an accent??! We are from the same xxxx country Jerk and it's non or your business to ask where we from! Mind your own business.

Great Service,!! All staff are friendly. Based on the service and professionalism encountered, I would recommend definitely recommend to the community.

Friendly sales team providing attention and helpful support without sales pressure. They worked hard to make us feel at home during the whole process. By the time we left the dealership with our new SUV, we had already met every staff member that will be needed for purchase, parts, and service. They made us feel like family.

Took the vehicle in for the passenger airbag recall. Didn't like having to provide so much personal information and it taking so long to check-in and pick up the vehicle. You simply could have emailed a questionnaire in advance, then allow the customer to drop the vehicle in the service area with the keys, then call or text to indicate when it was ready for pick up as opposed to having to go inside and wait. When picking up the vehicle, we were told that we had to check in with Cameron who wasn't there at the time. We had to wait for him to return....why? Cameron was great, but the process needs improvement.

Normally, their service is very poor. Rarely has the car been ready when promised and often don't have a promised loaner. I have complained several times. maybe it helped, as this time the service advisor kept me informed and had a loaner ready. Unfortunately, something leaked when I got home and had to have the car towed for a fix. it was kind of a hassle. I asked to hav e the AC cleaned, as it has a smell and apparently they did not do that. It still smells.

Will always own a Mercedes! Love everything about it!

I don't do comments. Third vehicle purchased from dealership, second with this sales associate.

EXCELLENT SERVICE, EXCELLENT PRODUCT and the service department are always helpful! Jared is a rockstar!!

Courteous, prompt and efficient service. I will be going back.

thanks to nick for helping me with my purchase. great service and i love my car.

Great service and staff, couldn't be happier

Jarrett B. got me in and out quickly and easily accommodated my difficult schedule. I had an unsightly 6" scratch on my 2019 night black paint and he was able to get it buffed out and looking like new. Thanks to Jarrett and the entire staff at Mercedes Benz of Reno, they always exceed my expectations!

Awesome experience with Jackie when I picked up the new GLE53 AMG.

Well maintained, customer friendly dealership. Excellent service and friendly staff! Love the loaner car program and looking at showroom cars when I come in for service. Great coffee selections too ☕️

Best automobiles on the road. Also superior service!

I was recently at Mercedes in Reno for routine maintenance and a brake problem. I checked in with Jarett Burrows, my service representative at Mercedes. Jarett can always be counted on to make sure all the service needed is done and done well. He is very good about getting the service done quickly and ready when he said it would be ready. I was having a problem with the brakes and after describing the problem, he knew what needed to be done. The brakes are working great and smooth now. I am glad for the advice he can give me on my car so that I can make an informed decision on which service needs to be done now and which service that can be done at a later date. I enjoy talking with Jarett and look forward to seeing him even when I have to write him a check for all my car repairs!

Fantastic experience every time.

Great service every time!

Everything was great with one item I asked to get repaired-they said there was no issue , but my service rep got in to the car to open sunroof and discovered the switch in fact is broken. Have to go back to get it repaired.

when I test drive the vehicle, everything I noticed to be repair they fixed it.everything is transparent.

The last appointment at this dealer involved the Complimentary Pit Stop service that is provided from the service department. This is a much needed and appreciated service that is provided, and it gives my husband and I peace of mind before we begin on our next road trip! This is the only Mercedes dealer we've taken our Mercedes Sprinter. We've been very satisfied with the service advisors we've had and the service personnel who work on our 2018 Sprinter 3500.

As always, my device visit was 5 star. My service representative was helpful, courteous and explained everything that needed to be done. This is the reason I keep returning to Mercedes Benz for my service needs.

I went to look at the inventory and found the exact MB I was looking for. The staff was excellent and this is the first no-hassle car-buying experience ever. Everything was taken care of quickly and with the utmost professionalism and excellence. Thanks and I will definitely be back for my next MB.

The work was done quickly even though in these time the staffing is low. My service manager, Jared, was information and friendly as always

Jarrett Burrows service manager provides excellent customer service and car care.

All good....all the time...great people...great place....

Service manager went out of his way to make us happy.

I have had my CLK320 serviced at MB of Reno for the past 13 years. Jarret takes GREAT care of me addressing an of my concerns or questions. And the whole crew takes GREAT care of my car. They are completely honest and reliable. I wouldn't take my car anywhere else. I highly recommend MB of Reno for service.

Brandon in the service department is amazing. He is super helpful and makes sure everything is perfect. He is efficient and provides superior customer service. I had a cracked windshield, and it was taken care of so quickly! I recommend them highly. I’m also more than satisfied when I go there! Nice to see that when times are so trying now!!

Every time I visit this dealership I have the worst experiences. Their customer service is horrible. From the sales staff to the service department. Had my car serviced the other day which took about 6hrs and after I called to check the status because I had to be at work was told they couldn?t do anything about it that they had no shuttle either and didn?t know what else to tell me. Really? Maybe let customers know ahead of time so they can plan accordingly. I understand you?re short staffed had you told me that it would take 6 hrs I would have figured out another way of transportation. Extremely rude. Not sure if it?s just this dealership. You?re representing Mercedes Benz your service should be top notch.

Always courteous and friendly, especially Kwanny and Jarett, give good advise to keep your car in good condition.

Thorough inspection of items not part of the reason I had the appointment in the first place. And great care of the wrk they needed to complete overall very happy with my visit.

Jacky and Scott were awesome!! Everyone was so nice and helpful. No pressure, just great service! Highly recommend!

On 6/23/20, I made 6 phone calls asking for the price to replace the sparkplugs in my 2013 350ML. No one called me back and I am still waitiing for a return call.

recently I was searching for a vehicle in the internet and reached the Reno NV MERCEDES BENZ DEALER internet sales. even though I already order my 2020GLE 450 AMG I was approached by a salesman by the name of Jonathan Perez . he was such a gentle man handling my questions knowing that I wasn't going to buy a car from them he was happy and guiding me to choose the car ,behaved with professionalism and knowledge ,treated ,he with respect and by this I know tat dealers need people like him to represent MERCEDES BENZ 5 star for Jonathan keep the good work!best of lucks, sincerely, Rolando

Our experience with the service department has always been very satisfactory. The only comment I would have is that we always seem to get a different service advisor. It would be nice to have the same person so that a rapport can be established.

My service advisor, Jarrett was ready for me when I arrived and had my information in front of him. The car was serviced in the time he had estimated it would take. He was pleasant and accommodating.

Dealing with Jarrett was a pleasure! He kept me informed and was very professional. Almost like I made a new friend!

I had my car serviced for 50K miles and there was engine light on as well. Jarett Burrows got my car fixed in a timely manner. He always accommodate me even if I don't have appointment to check my engine light, to check my tire pressure. thank you Jarett for always accommodating my car needs.

This was my first time purchasing a car strictly thru the internet and let me tell you I was not disappointed. When the car arrived at the Mercedes Dealership in Reno from Pheonix, AZ I was not disappointed. The car was in fantastic shape, just as the Autonation website showed. The majority of the communication was via email with Cameron Heppler at Mercedes and he was awesome to deal with. I would highly recommend him. When I signing the paperwork they of course are pushing the extended warranty in the amount of 2500.00. I had to tell them no numerous times, this is the worse part of the purchasing of the vehicle. I know it is their job, but no means no! After the final refusal they dropped the price to 1500.00. Again, did not take it. After that part was over it was smooth sailing. The day I picked up the car I was in and out in 10 minutes or less. I feel they gave me a very fair price for my trade in also.