Recent Reviews from Mercedes-Benz of Reno

Not on time as your advisors discussed by the time I checked in for service. Waiting time was extremely long. No update information on my car.

Bad service and incomplete.

Not a very good customer service or service of the car.

Customer Service was good, but due to lack of technicians and staff service was was very slow and not on time. The staff and techs were great, just lack of personnel to complete required work on time. Very common everywhere, not just Mercedes.

Way better service the last visit, was there for a recall. Hope it continues.

Thank you Cargurus, Mercedes-Benz of Reno Auto-Nation!! Our new GLA is absolutely beautiful! Cargurus was great with our Pre-approval. John was so helpful and he made the process easy and quick! My husband couldn’t be happier with the purchase!!!

We are so happy with our new car, John was exceptional. He made the buying process quick and easy and he even got us a lower interest rate!!! Our car was beautiful and clean when my husband picked it up. Everyone was so helpful!! Thank you Cargurus and Mercedes-Benz of Reno Auto-Nation!!

My Mercedes was due for service and contacted Brandon at Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told him that was fine. The following day the service was complete! Wow! Thank you Brandon and Mercedes Benz of Reno!

Delivered as scheduled with work completed. Additional service bulletin performed.

Service was quick. Done when promised. Representative was friendly and professional

Very efficient. Started with scheduling my appointment. Not only was a com All employees I was exposed to were friendly and efficient. They made me feel I was important to them by anticipating my needs. I definitely will recommend your services.

Got keys cheaper than expected

Totally professional service. Everything was easy. I waited in the lounge and read while the work was done.

Outstanding service from start to finish and we love our new SUV!!!

Very responsive! Great to work with online.

They are the kind of dealer that you feel good about doing business with. Very knowledgeable about the vehicles they sell.

I do not understand why it takes over 7 hours to do an alignment. We live 90 miles from Reno so it takes all day. William was very professional and did a good job.

Made an appointment and drove 1.5hrs to find I didn't have an appointment. Sucks...

Called and talked to a Service Writer about issues I was concerned about my Smart Car and made an appointment for the following week. After checking the car in, I was given a repair estimate, time to complete, and a courtesy shuttle ride home. The next afternoon,the service writer called informing me the car was serviced, being washed, and that the cost was about 2/3ds of the estimate. The shuttle was dispatched to take me to dealerlership. The service writer went over the repairs that were done and discussed the diagnostic checks that were, also, done,

Had a recalibration of windshield and updates. Will and his crew were able to finish it all! Great customer service

We bought our ML bluetec at Mercedes of Reno from Day 1 they have always treated us very well. Brandon M is the best service advisor always great to work with . I will always be a Mercedes? consumer from this point forward no going back to any other car or car dealer it?s impossible to leave once you have experienced the best. Thank You Mercedes of Reno

Brando M. provided excellent customer service.

Sales staff were very courteous and answered all my questions fully and completely. My car was thoroughly washed and I was asked if I wanted to take a picture with my car parked in their showroom, which I did of course. They continue to reach out to me to this day to find out if I have any issues or questions.

Amazing people work there!! The waiting room perfect , you can drink any coffe ,eat some snacks,small fridge for sodas , water.. i never see my life this! Thank you Mercedes-Benz Reno.

It was done at the quoted time. Brandon listened to my car concerns and checked it. He kept me posted as to how long more I havr to wait.

We waited two weeks for an appt for emission modification, then 1/2 hr after we left the Sprinter for what was to be a 2 hour job we got a call that someone forgot to order the parts. Our Sprinter was in shop for two weeks, during which time NONE of our phone calls to check status were returned. We drove an hour to check status and were told "parts just came in". Reno MB is the WORST.

I had a great experience buying a car here. Very friendly and helpful staff!

The only problem I have experienced with this dealership is the timely availability of parts. This is probably a supply-chain and/or employment issue.rather than a local efficiency issue. I have purchased two cars from this dealership and leased another. I find them to be reliable and dependable in all areas,

MBZ of Reno misplaced my snow tires. My service representative, Will Goodpasture, arranged to pick up my vehicle, install new snow tires and return my vehicle to my home. Thus making a bad situation into a very satisfactory one. Excellent customer service was rendered.

Lady ask the staff to help her with the TV and the staff say she doesnt know how to turn on the the TV she didn’t even tried to help or call someone that who knows!

We always receive the best of care from our service advisor, Brandon M. He quickly diagnosed my car, secured the part, scheduled the repair & found me a loaner.

Unfortunately, MBZ of Reno service department misplaced my snowtires. My service representative, Will Goodpasture, went "above and beyond" by providing me with new snowtires and arranging to have my car picked up, snowtires installed and my car returned to me. A bad situation made good by excellent customer service.

Reno Mercedes was great. We live in small town 300 miles away. We got to Reno a half hour before our appointment Brandon the service guy set us up with a ride to a near by coffee shop and we waited and ate breakfast while our car got serviced. When the car was done being serviced Brandon called me and offered us a ride back to dealership. We preferred to walk. The car was serviced and cleaned . It was awesome friendly people that have not forgot about customer service!

Check Engine light came on while traveling and was able to book an early bird appt online. Brandon, the assigned Service Advisor, was friendly and competent. Their lounge was comfortable and I was in/out of the dealership within 2 hours.

We have purchased three cars from The Reno Mercedes dealership and have always received excellent and professional assistance from the sales staff there. Any questions we have are always answered courteously and with detailed answers. There is absolutely no pressure from the sales staff. We would recommend them without any hesitation.

Enjoyed the sales experience, Easy to do business with. The finance end was also easy to work with.

This dealership is always friendly, accommodating, and I always receive top quality service.

Very happy with my experience at Mercedes-Benz of Reno. The sales professional I worked with, Nicholas Khamis, never put any pressure on me during the process of purchasing my new vehicle. He went above and beyond with helping me switch over my registration and plates as well. I didn't even have to go to the dreaded DMV. I received a great price on my new car and a good value for my trade-in. I'm completely in love with my new Lexus!!

Sales Rep Joshua Winters was great and very accommodating, he made purchasing a car far easier than expected.

Overall positive. Took less time time than first estimated. Brought forward option for further wear related replacements factually and explained options clearly.

Mercedes Of Reno changed the info map system on my imported GLC. I found their customer service to be friendly and efficient. The service on my car was performed as per request, and within the quoted timeline.

I was very pleased with the way my car was handled. My only concern/question is why did they do both A and B services on my 1 year old car. I am a bit confused about that.

Very good experience with Jaclyn the sales consultant. I feel I got a fair deal for my trade in purchasing a preowned certified 2022 GLE. I was taken back by one of the F&I managers. Pretty condescending since he had to have me sign the paperwork because the other F&I manager had a day off.

Pleased with the Service. Unhappy that it's so hard to get through to a Service Advisor and that voice mail messages are not returned. Very happy that a loaner vehicle was provided as the vehicle was kept overnight and we drive 100-miles each way.

Steven B. helped us from the beginning. He was super helpful, informative and helped us all throughout the process. Even came in on his day off! If you’re going to buy a Mercedes go through Steven! Also Scott helped us on the finance side and was amazing as well! Great experience overall!

Excellent and courteous, easy to work with.

Very pleasant and easy experience. The Service department staff are very knowledgeable, helpful and courteous.

Steven B. helped us from the beginning. He was super helpful, informative and helped us all throughout the process. Even came in on his day off! If you’re going to buy a Mercedes go through Steven! Also Scott helped us on the finance side and was amazing as well! Great experience overall!

I was unable to make an appointment for the recall work on the phone, I only got voicemail but never got a return call. Even from the manager. I finally went to the dealership to get the appointment. Once they had my car it went smoothly but difficult to get information on the status, We?d had snow so I appreciate them cleaning the outside of my car. For next question, it?s the only Mercedes in town. It is to soon to tell the quality of repairs

I highly recommend Mercedes Benz of Reno. Purchasing my CPO Mercedes Benz was a very easy, comfortable experience at this dealership. Nick K. and Nick D. were patient and helpful through the entire process. I have peace of mind knowing my car was maintained its whole existence at this dealership. Looking forward to the journey in my first Mercedes Benz with this company.

Professional

William was super helpful to work with me remotely, as I was out of state and had to coordinate with a towing company who ran multiple hours late for my Mercedes appt with him. He called me with detailed updates of service and cost, and was thorough and patient in person when I picked up my car at the end of the week. Really happy with his customer service, communication, and Mercedes-Benz' service on my car.

I had some vibrations on my front brakes after about 80 days of purchasing a certified owned used 2019 Mercedes. Service dept had my car for about 8 days and replaced my brake pads and rotors for free. I am grateful for that.

I just picked up my new GLE 53, the third MBZ I have purchased from and had serviced at this dealership. My salesman, Dave Rowe, guided the process perfectly, from creating the build sheet to the pickup, all with constant, clear communication. In the service department, Kwanny Woo the manager, is always available to facilitate the appointment.

This is my 4th purchase with Mercedes-Benz of Reno. Dave, Brandon, Javier are all the best. I love this dealership the customer service is outstanding from purchase to maintenance they are on top of it.

Fantastic service and all questions asked. Thank you Jackie for a non-pressured sell of our new Mercedes!

Wish I could give negative stars. Horrible customer service. Service department was so lame, every time they had a scheduled service they had to go to the Audi dealership to get the oil filter which took 2-3 hours even though it’s right across the street. Even when I asked them to pick one ip the day before they said “yeah ok , no problem…” then just stared at me like I was crazy when they said they had to go pick one up! Never take your vehicle here for service. In fact, never buy a vehicle from this dealership unless you like being frustrated and have all the time in the world to wait for bad service.

The staff was nice enough, but communication was not very good. I think they are either short handed or they overload their staff. I was expecting a call within the week , but after 20 days, and leaving 3 messages and 2 emails , I finally contacted the manager. Repairs seemed good once I finally got my car back. I just wasn't prepared for it to take so long and not to hear from anyone.

The service advisors knowledge and promptness in addressing our service requirements was impressive. The additional work recommended was also necessary and no other extra service sales pitches were presented, we appreciated that.

Just had my GLS serviced. Very nice people. Purchased several vehicles over the years and have always been happy with my vehicles. Salesmen are very helpful. Never had any issues that weren?t immediately taken care of.

William is always incredibly helpful!

Service Advisor, Will Goodpasture was very helpful. He had a mechanic inspect my car (without an appointment) and found the problem quickly. A part had to be ordered, and a temporary fix allowed me to drive the car until the part arrived.

The WORST SERVICE EVER!!! It's been a WEEK of waiting to get my car back due to a FLAT TIRE!!!!! No cordial phone calls. You called, leave a message, and they do not return calls. So all the reviews that have one star, please read them they are all on point!! They should had call me and told me how long it will take so I can rent a car at least. So here I’m at the mercy of MERCEDES BENZ OF RENO.

This is the first time I visited this dealership. Will was very helpful with the service I needed for my car. I have my car battery replaced. He explained to me what I needed and got to finish the work with in an hour. It will be great to have a bigger Mercedes dealership for services in Reno.

Did everything in a timely fashion. They were polite, thorough and professional. We had one complaint about the vehicle that was taken seriously and was resolved.

My service Rep, Brandon was very professional and kind. He got me a loaner for the day while my Benz was being serviced. I felt confident that my beloved car was in great hands. Thank you!

Marcos and Scott were very helpful and accommodating, making the transaction for the purchase of my e300 incredibly smooth. I would most definitely consider Mercedes Benz of Reno for my next car purchase, even though I'm on the east coast!

Nicole in the service department was our contact from the first phone call and took excellent care of us. We had a service appointment that went like clockwork. The efficient staff completed the service and delivered the vehicle in exactly the time they said they would. It was an excellent first time at the dealership.

Nick Khamis has been above expection as my salesman. From buying a used car, and making sure i've been taken care of every step of the way. Outstanding dealership and worth your time.

Everything went smoothly. Waited for 2 hours in a comfortable, quiet room.

Service was completed on time. Service advisors discussed ways to save money on future service needs.

I brought my Mercedes Sprinter Van in for service and Nichole was my service advisor. She is very thorough and knowledgeable of the product and possible solutions. Her follow up is prompt and precise. The service department is top notch, but like everyplace they cannot enough help, so service may be delayed due to staff shortage. Overall, very satisfied!!

Our service advisor Will was great and assisted with all of the details involving the car warranty company.

I saw the used car listed. They got right back to me. Went in the next day they were ready for me took it for a test drive. Bought the car no hassles cash out the door.

Really friendly staff super helpful very quick in and out all my questions and concerns where answered

Clarity and transparency in communication during service is lacking. I left a detailed survey, but the summary, a car broke down on the highway, and towed to MB of Reno, and the diagnosis was it was missing a fuse and out of gas? how is it possible to be missing a fuse while broken down on the highway on the return trip home? Service manager is phenomenal and I wish I could always deal with him. But the advisors are at times very vague. They informed me that the change of "Crankshaft" sensor, adding a fuse, adding fuel "DIDN'T FIX THE PROBLEM".. and Diagnostics are continuing. Then a week later, when I reached out, I was told car is done and the fixes above did the trick. It seems the fix was much easier but in order to get me to pay for the $625 Crankshaft sensor replacement they said it fixed the problem with the car. I received the car with moonroof inoperable (It needed to be reset after battery drained), Car has seriously foul small at startup, and the fuse cage simply thrown in the trunk (never bothered to put back in place) - Not something I'd expect from MB Dealership.

Had recall service. Only a thought, since there are so many sprinter?s affected, can?t you keep a few in stock?

In August of 2020 we purchased a new MBZ GLE 350. As part of our transaction we purchased the First Class Wheel and Tire Protection Plus policy for $ 1,853. When I scheduled my "D service" at 10,000 miles for April 30, 2021, your records will show I requested cosmetic repairs on 2 of my wheels, and the use of a loan vehicle. When I arrived your service person seemed unaware of my request for the wheel repair ( even though it was on the service order). Your service dept had my car from 9:20 am until 2:30 pm, the "D service" was completed but zero was done on the wheels, not even contact with the insurer to set something up. I have since spoke with "Kwanny" (supposedly your service manager). He is supposed to contact me today, Monday May 3. I Hope he does. I'm very disappointed in your service dept. and I'm sure it is not up to MBZ standards. Sincerely, Mike Helm.

Class all the way. Professional in every aspect

William Goodpasture was very helpful and pleasant to work with. He understood how to think about the future of a vehicle with nearly a quarter million miles on the clock.

I would highly recommend Brandon Muhlenberg as he is the best service consultant I have ever worked with. When I walk into the service dept he greets me by name. He always calmly handles all of my issues - I know that when I have any issue he handles professionally and with the utmost honesty and always over delivers. I once had to work with another consultant in Reno and ended up having to call Brandon to help me understand what was going on. I will only use Brandon from that day forward. I plan to buy another Mercedes in the next year and will want his expertise when doing so. I have the utmost respect for him and trust him. This is my second Mercedes and I always know that he will take care of me. I know that he came to Reno from so Nevada and after getting set up with Brandon, I learned that my sister had used him for years in Las Vegas and she was very upset when he left. His reputation proceeds him and I am so very grateful that I can rely on him to take care of me. Thank you Brandon for always providing me with white glove service. You are the best.

Brandon Muhlenburg is a great service advisor and they want to make the customer happy!

Maia performed her duties with excellent and professional manner.

Courteous efficient service.

Ready for me at my scheduled time, loaner car available, service done, on time at estimated cost. Car returned washed.

Great service and get the job done on time. Friendly helpful staff keeps you updated on your vehicle status. .

Service center people are very kind, approachable and service was done in a timely manner.

Great customer service, no haggling, they were able to find me a better interest rate than my current bank (USAA), and every time I have a question or concern I'm able to bring my car in at any time; no matter how small the question is-Amazing!! My salesman was Gian, he was super helpful and knowledgeable about my vehicle. Scott was my finance rep, he was awesome as well. If I ever purchase another car I'm definitely coming back here! Probably one of the best service experience my husband and I've had in years!

My summer tires were switched to my winter set last visit. The tire swap was done in about 90 min. They service department takes great care of their customers. Thanks MB of Reno!

I purchased a car from Mercedes-Benz of Reno recently. I had a pleasure experience. Javier is great. He is very professional and helpful. I would recommend Javier to anyone who wants to buy a new car from Mercedes-Benz of Reno.

Always a great experience getting our GLE serviced at MB of Reno! The employees and fellow customers I’ve chatted with while waiting always seem to be really cool too!

Prompt and friendly service.

i live two hours from this service center so i booked service several weeks out when they confirmed a loaner vehicle would be available. i called a service advisor and asked for a price quote in the specific transmission flush service i needed. i was quoted $450, when i arrived the service advisor told me it would be $550 then told me they had no loaner cars available. i told them i wasn’t willing to uber home and back the next day and that i’d schedule the service for a future date. i was then told to wait for 20 minutes for a different service advisor... she proceeded with the paperwork, told me the service would be $850 and that she could get me a loaner vehicle. she made a big deal about the amount of fuel in the tank and to make sure that i brought it back with at least that much fuel in the tank. fine... the dirtiest car i’ve ever driven, actually went straight to the car wash (who washes a loaner car?!) the actual price of service, $900+ why is there a $53 miscellaneous charge above parts, labor, fluid and disposal. “oh, that’s for rags.” really? $53 for rags... fine i pay my bill and go to get my vehicle but need to wait another 20 minutes as they’re washing it. ok, nice. the valet that delivered the vehicle left the door open while starting it (something this dealer told me not to do because of an unfixable software flaw with this mercedes) so now i’ve got a loud chime (think seatbelt or door open sound) that won’t stop for the entirety of my two hour drive home. finally home, i climb under the vehicle to inspect the work i see transmission fluid dripping from the chassis cross members. i use a rag to wipe up the mess, it’s all over the place, incredibly sloppy work. it does not appear to be leaking but instead was just slopped all over the bottom of the vehicle and they made zero use of those $53 in rags. bottom line, ugh.. this dealership makes service painful (and don’t even get me started about the service advisor who pulled his mask down to tell the customer he was working with next to me that this covid thing is just a big hoax and we all need to get on with our lives) i also use lexus, bmw and tesla service centers for my other vehicles and this experience was leagues below standard.

Waited 3.5 weeks for an appointment. MB of Reno could not fix my car. They lacked the expertise I found at another shop that specializes in German autos. Also, the service writer was a poor communicator. Had to call for updates. Will never go back.

There have been some issues but thankfully it’s all being addressed and I have high hopes that it will end well

Never planned to buy a Mercedes, but we popped in after a disappoint with another car dealership. We were so amazed to realize that their cars were affordable and in our budget. We test drove our car and I fell in love with the smooth, quite ride and the interior was so comfortable! We love our Mercedes’! The buying process was very smooth and our salesman Chance was excellent!

Ready for me at my scheduled time, loaner car available, service done, on time at estimated cost. Car returned washed.

If I could have more ratings to put for specific experiences with Mercedes service that would be better. The reason I am giving a 3 star is although I have a non-Mercedes brand of car I had purchased the car at this dealership with a maintenance package. I had a scheduled appt at 10am and when I arrived my advisor said that it could be another two hours before the filter gets there to even begin the service. I was sort of floored at this wait for a service that shouldn't take more than an hour. William was my advisor and he was witty and allowed me to laugh about this with him but to be quite honest it did impede with my other daily tasks. I think there can be some better policies considered where looking at your schedule a day in advance and ordering parts a day in advance would be better so a customer doesn't have to wait as long as I did. In total I spent about 3 hours and 15 minutes waiting for a general inspection, oil and filter change. Again, the time spent there is the only reason for this review that I think is something that can be corrected. My advisor was excellent and overall just pleasant and it wasn't his fault so I wasn't going to give him a hard time about it. -Jamie Sawyer

My services advisor Wiliam Goodpasture very awesome, knowledgeable and professional he detail all price for my 2017 GLS vehicles need to do services , thanks again looking forward to see him again

For half of the year waiting on pars or the spot in schedule availability (MB USA stated the parts wore available). Missed the deadline for the recall emission modification and lost $3000 of compensation.

I brought my car in for repairs suugest during the last yearly check. Crazy mix up, but the sevice report I received in June 2020 did not belong to my car, so there really wasn't a need for service. Service did check out my vehicle anyway and suggested a brake flush. Had that done at a fairly reasonable price.

Brandon made it a great experience. I REALLY appreciated the car wash and tire rotation with my service!

I’ve had nothing but stellar service up until now. Needed my annual maintenance it took over a month to get an appointment. In addition to that when I did bring it in I gave him the timeframe to pick it up at my appointment was at 10 and I need to get back no later than four. Also my seat heating on the driver side was not functioning I even gave them a video of the problem. My car is not done even by the end of the day they can’t figure out that there’s anything wrong with the seating and I just don’t know how to use it which is in accurate and then my car was not finished even by the end of the day which is a huge hassle for me. also ask for the car to be washed and cleaned inside and out which I was told was done but the bird poop remained even on the window and nothing had been washed in fact it was dirty and then I brought it. I was told that someone called me about the issue with the seat heater. Tuesday I had to leave a message the following day explaining that it still is not functioning. As told by Monday morning at 9 AM would be getting a call it’s been a full week and nothing. To make matters even worse I was treated so rudely by the salesman. I was interested in turning in my car and getting a 2024 on the same day running service. I was told there would be no way I could afford the payments then I was told maybe I should look at getting a used car. This was in the first sentence of our conversation this man’s never met me he doesn’t know what I can and cannot afford which I made that conversation even more insane. He what is first you tell me possibly I shouldn’t get a Mercedes again I should get something cheaper really?? I’ve never had any of this experience prior. he then said he would call me with a quote for my vehicle trade-in. I had already looked up on Kelley blue book it was well aware for the trade and was however he proceeded to tell me it was approximately $11,000 less than what I had already seen in addition to the fact that he claimed I owed $6000 more than I actually do on the vehicle. I am so di

I've been using Mercedes of Reno for my routine maintenance and occasional repair for a few years now since moving to Northern Nevada. I work with Brandon and he has always been a friendly professional. Ever since the pandemic hit, scheduling personnel to do the work and keeping supplies on hand with so many disruptions from the international supply chain failures has kept Mercedes of Reno on their toes trying to complete requests. I've been quite satisfied that they have met their goals in a quality manner despite the circumstances. Nice Job!

Excellent customer service by nick and his team . Good experience with them

This was whole new experience for me to buying a car, since last purchase of my last car was more then 15 years ago. All I remember back then was so much hustle, arguing and headaches with sales person but this purchase with Reno Mercedes was very smooth, polite and respectful to customer. Joshua W. was very respectful and helper to us our family and Scott R. in finance went over everything what I need to know and answered all my questions. Very highly recommended to anyone who wants purchase next Mercedes, go to Reno Mercedes-Benz period.

Dealership is a friendly place. It is crowed with cars everywhere. Busy.

I came in for a warranty issue about 6 times in total they figured it out and solved the issue, but the technician put big gouges in my center console and rear panel. They were quick to get parts and replace and we're nice about it so no complains there. my biggest problem is the communication is absolutely ridiculous. Had to call for any update constantly and I have one vehicle and could never get a hold of an advisor (unless it was my advisor which he did a great job), but if he wasn't in then getting any kind of information was like pulling teeth. I ended up just having to show up at the end of the day to even see what was going on. Got my car a final time and there's gum wrappers in my rear door panel and there pieces of my center console just sitting around. Sewhat careless technician. Overall just kind of a bad experience since my biggest issue is communication.

Went for a recall on backup camera but also got the batteries re- placed in a key fob and got my wife's phone paired to the car. The recall had to be complied with and the batteries had to be replaced but the phone was another issue. We tried and tried to pair it but failed. We're kind of idiots with these phones. The service advisor, Brandon Hanifen, took me to our car, had me sit in the seat and in, about 15 seconds, had the phone paired and me trained. To most people pairing is easy but, to us, it was a miracle.

This was whole new experience for me to buying a car, since last purchase of my last car was more then 15 years ago. All I remember back then was so much hustle, arguing and headaches with sales person but this purchase with Reno Mercedes was very smooth, polite and respectful to customer. Joshua W. was very respectful and helper to us our family and Scott R. in finance went over everything what I need to know and answered all my questions. Very highly recommended to anyone who wants purchase next Mercedes, go to Reno Mercedes-Benz period.

Everything went very well. Staff was helpful and all was on time. Thanks!

Tall Brandon and Will are are people to deal with at the branch. Very helpful and went to the process with me. Their shuttle guy name Steve is prompt and provide great service too.

Great, costumer service is good. We bought our Mercedes here 2 years ago and I also bought some parts and for my own maintenace I bought all the fluids that are needed such as oil and others OEM parts here. Great guys working here....

Will was so friendly and knowledgeable. He also was so helpful in getting us to Meadowood Mall and back when the car was done. We would recommend him to all of our friends who have Mercedes in South Lake Tahoe. Thank you so much, Will.

This is a dealership that has no interest in being honest or trustworthy with dealing with customers selling a vehicle that had a problem and did not tell. They sold a warranty which was no good and only was good for them I would not recommend this dealership to anybody who wants to have an honest dealer work with them

Excellent service by Will , service manager. He stayed in communication with me throughout my service appointment.

Great team, very efficient.

Great service, really great sales person answered all of my questions

Worst dealership service department I have ever dealt with. The phone does not get answered,one is on hold endlessly, and advisor William does not return calls. Not to mention the shoddy work.

Excellent service beyond my expectation by Brandon Muhreberg! Thank you for your care, always!! Mrs. Kyungun Weeks Owner, GLC 300/ 4-MATIC

Six hours for a B Service totaly unacceptable!! EXCUSE WAS LACK OF PERSONEL!!

Very professional experience. Highly qualified staff and an extremely knowledgeable Sales representative.

Our experience at Mercedes Benz of Reno with our Service Advisor Nicole was beyond expectation. First of all the human interaction is so pleasant in a world full of robotic communication. Nicole has such a pleasant demeanor and goes above an beyond when asked questions. She is knowledgeable, well informed, and thorough. Service was executed in a timely manner. Thank you Nicole for you assistance

Our experience at Mercedes Benz of Reno with our Service Advisor Nicole was beyond expectation. First of all the human interaction is so pleasant in a world full of robotic communication. Nicole has such a pleasant demeanor and goes above an beyond when asked questions. She is knowledgeable, well informed, and thorough. Service was executed in a timely manner. Thank you Nicole for your assistance,

Talked with Svc. Manager who was very helpful and asked me to bring in car to look at the damage. Car was evaluated for other things and time was wasted but everything worked out in the end. Service was well done and conscientious. Glad MBZ of Reno figured out what was wrong and helped me with it.

My name is Stephen Barnes, owner of Lake Tahoe Celebrity Transportation, LLC and we buy our Sprinter?s from them and yesterday I needed a brand new fully loaded GLS 450 an hour after making a phone call to Marcos, he and Nick in finance and Brandon in service (he was in the break room) and put down his sandwich and the vehicle ready in record time. By far the best Dealership bar none and they?re super fun!

The "closer" was a lousy representative for your Mercedes business. He was arrogant and his body language needs great improvement! Such as.... look at a customer when speaking to them, do not bury your head in a computer screen and read meaningless numbers at a pace they do not comprehend and then say, "well there...that is our deal/offer for your car!" I sold you my car because the offer (which I needed to negotiate) was a good one and I did not want to trouble my handicapped wife with additional trips to other dealers. Aside from the "closer" it was a good experience....He needs to be coached!

Had a wonderful time working with Marcos ordering our GLE350. We decided to do a build and wait, could not be happier with our decision. Saturday we picked it up, had ask Marcos about putting a ribbon on it for my wife’s surprise. She had a smile from ear to ear seeing the car for the first time. Michael S.

The experience was a efficient and hassle free. Thanks!

Amazing dealership. Amazing Salesman, David Rowe.

This Service location is horribly understaffed. There are only two Sprinter techs to handle all service in Northern Nevada. The parent company, AutoNation, refuses to allow hiring more techs. My Sprinter sat on their lot for more than a month after my appointment when repair required a total of 9 hours! This situation is only about greed. Currently, they have 50 Sprinters waiting for service! Mercedes Benz asks me to contact their GM and let them give me another chance. What they can do is hire more Sprinter techs. They obviously can justify the expansion. But techs are paid well at MB with good benefits. And that would cut into the bottom line!

Brandon Muhlenberg made an extra effort to get our Mercedes in for brake replacement and recall. The maintenance was completed well and on time. Thank you!

My Sprinter was in limp mode and I had an important trip coming up in 3 days…Brandon and Nicole got me in and taken care of quickly!

basic service is very expensive (if you are looking for a $600 oil change, this is your place), takes a long time to schedule, and the attitude is that the customer is always wrong. That said, the work, once done, has been pretty good and we haven't ever had to bring the car back to have something redone.

All personnel have been very polite & courteous.

Very pleasant experience ,completed work faster than expected provided recommendation which I appreciated.

I dropped my R320 off on Aug 2nd for a small leak. It's October 4th and I still don't have my car back! Communication is abysmal. Promises of a price quote...one after another with no call back. Promises of the repairs finished with no calls or accountability. My husband finally got the service rep to text, if that was easier. Still no car! I had to buy a new car, since I missed 3 family vacations in the last part of summer and Labor Day weekend. I wasn't willing to give up taking my kids to the city last week after spending $1000 on concert tickets. Love my new Honda Pilot. I hope Mercedes will buy my R320 for a fair price, since I don't need it anymore. I hope I win the $100 gas card for posting an honest review!

I waited 3.5 weeks for a service appointment. When my car was inspected, I was told it couldn't be repaired because it needed a part that was no longer available from Mercedes. I called the Chicago based dealer who sold me the car and was told they have multiple sources for the part. I had one shipped to my home and installed it myself. Another problem I had with MB of Reno was communication. The service writer handling my car was cordial, but he didn’t keep me informed of what was happening with my car. I had to call and ask for updates. I don't plan to use MB of Reno's service department again. Also, I would not buy a car from this dealer. Like anyone else needing service, new car customers also must wait weeks to get a service appointment. This includes warranty service.

Don’t expect them to go above and beyond and you’ll probably be good. Was quoted $350 last year for the same service. Paid $450 this year. The 30K service should have been prepaid but they wouldn’t honor it even though I’ve barely put any miles on the car due to Covid.

Service advisor Brandon M. was prompt, knowledgeable and friendly. Made the appointment easy

Drove from Gardnerville for service on my C300 and was in and out in under an hour and a half. Our tech also took the time to explain why he suggest we get some other things done (tires, and diagnostic work) appreciated the insight and will be back for further service!

Very professional and helpful staff.

We purchased a used Mercedes at another dealership and needed service. The service department was our first experience at Mercedes of Reno. Will in service was very helpful. His quote was thorough, and he called to discuss the repairs needed. Additionally, he texted images of the issues/ concerns and walked us to the car to show us the repairs needed at pick up. The work isn't complete yet but I trust them to do the job right.

It was fast. Check same day. Beat Carmax price.

I have had the occasion to have my cars serviced at many MB locations throughout CA and. now, NV. MB of Reno is by far the most professional, customer friendly, helpful of any. Their people are top notch. You'll never be disappointed. Jun 2022 Update.....Car needed new tires and, yes, my guys at Reno MB did me another solid. Great price! Great service! Great service! VERY thankful these guys are in town.

I have owned several BMWs, Audis, multiple Subarus, Lincolns, —more than 40 cars in all. But only one Mercedes. Actually two. First and last. This is the only “luxury’ vehicle I have owned whose service department didn’t offer a shuttle or loaner vehicle for extended service stays. Didn’t wash the vehicle. Didn’t put paper floor mats down or return the seat settings to the original position. The sales process was good, service not so much. Very disappointing for a Luxury brand. Or perhaps it’s the Auto Nation affiliation that lowered the bar. . .

I took my Winnebago View in for a service and Nicole was my service manager. She made the entire experience a wonderful one. She kept me updated and she is very knowledgeable.

Brandon and the service techs were very thorough and professional in servicing my car. I?m ready for another 100,000 miles!

The employees were pleasant, professional and very respectful. They provided detailed explanation of the bill and credited us when it was appropriate. It is refreshing to go to a dealership that demonstrates all of these qualities.

Very professional and efficient!

Lots of delays with getting the vehicle testing done. Dropped off all necessary paperwork for reimbursement of rental car on July 29, 2022 and was told it would be processed in two weeks. Stopped by the dealership after two weeks and advised that due to a backlog of these recall claims it would be ready in 4-6 weeks. Called after four weeks no progress. Called after 6 weeks informed by finance office that the claim had not yet been finalized by them, but they would expedite for the amount of $143.00. I informed them that the cost for the rental was a total of $744.00. They said they would make the correction and submit to corporate. I expressed my frustration with the delays and asked why it took the finance office to not review for 6 weeks and that I needed to have the check within two days or I would be calling the corporate office. Somehow the right people were involved and we finally received the full reimbursement $744.00 on September 8, 2020.

Kwanny always gives the best service. He goes out of his way to research needed information to make an informed decision.

Mercedes Benz of Reno has always been extremely thorough and friendly. Couldn't for a better place to take my Mercedes

Had my car serviced and key replaced. All went well. Everyone was friendly and communicative and very helpful.

Recall of 2020 GLB250 brought in for service. Vehicle recall was estimated to take about five days which included waiting for parts. Three weeks later the repairs were finally finished. During this excessive delay MB of Reno never called to explain why the service would take weeks to complete. I never called to inquire about this delay. That?s the dealers responsibility to keep the customer informed which never happened. Disgusting, nonexistent customer service. Avoid this dealer if at all possible.

I was amazed at how easy and seamless the sell of my Jeep was. Maia was great to work with. I would recommend Mercedes of Reno to anyone.

very good experience; fixed price. good vehicle and not they typical stress

I always am treated well at MB of Reno. Brandon and all of the other folks to out of their way to make sure I’m kept informed about the status of my service and comfortable while I wait.

Brandon was great in returning my calls or texting me when everything was ready.

They take great care of customers. Dave Rowe is the best.

My salesman was awesome. If anyone was pressured, it was definitely the sales guy cause I wouldn’t leave him alone about the car I ended up buying. Better buying experience the Carmax.

Kwanny is patient, kind, knowledgeable and effective. He is the reason I keep buying cars at your dealership

Was able easily drive to the service department, park a large Revel, and get some coolant along with expert advice on how to refill the reservoir.

We had a major repair done on our Navion sprinter and have had issues since then. We spent $600 above the $8600 we paid them to rectify the overfilling of the oil MB of Reno did. We have emailed and called for over a month with absolutely no communication back. Unfortunately we live 5 hours away so cannot go in in-person. The lack of communication on their part is extremely disappointing.

Mercedes Benz of Reno is extremely lucky to have Brandon taking care of your clients, he has always been extremely helpful and very knowledgeable of what is needed for the brand.

The salesman was friendly, accommodating and helpful. Despite paying cash for the car, the transaction took about two hours to complete, which seems extraordinary. I purchased a used car, and many of the items on the dealership’s “checklist” stating they had been checked and verified as satisfactory were in fact in need of repair or replacement. Since I purchased the car 8/20, I’ve had to replace the front upper and lower control arms, sway bar connecting rods, rear shocks and several light bulbs. The headlight mounting assembly is cracked. The oil level sending unit is malfunctioning. The parking distance monitoring system does not work. It was a 10 year old car, and I realize I should have had an independent shop verify the car’s condition prior to purchase, but I was lured into a false sense of security by the dealership’s claim these items had been checked and verified operational. The dealership offers a 5 day/250 return policy, but frankly I didn’t drive the car during the first five days.

Have never experience such a sensitive target in my whole life until I met with Mrs Hannah Jeff , Bitcoin trader who is skillful and has being handling my trade with her signal over a year now. With minimum $1000 you are sure to hit $11,050 wow all within a week. Thanks for your good work and God bless you. You can reach out to her on WhatsApp: +13023131147 Email:Hannahjeff401@gmail.com

Very nice service...replaced rear camera on my GLA 250

I’ve had nothing but positive interactions with everyone at this dealership. Dave Rowe and everyone on the showroom floor and financial department have been amazing to work with, always keeping us updated and going above and beyond to make sure we were 100% happy with our purchase. Javier was very helpful in explaining all of the features of the car and even came to our house to set some settings up. Transactions have been quick and seamless. Service department has been great- would advise to schedule service appointments in advance if possible.

Bought a used Tesla 3 from this dealership. The car was delivered as promised and the salesman, Steve jumped through hoops to make sure everything was perfect.

Mia was absolutely wonderful! We appreciate her coming in on her day off to help us. She was very professional and kind.

Good

The service department has really upped their game. They are now awesome to deal with. I have seen a remarkable difference since Brandon and Will have been there.

Love the service department. Hassle free, quick and friendly service.

Mia Yocum was exceptional. Very professional and not “pushy”. She was knowledgeable and efficient. It was a pleasure to deal with her and I came away very pleased. I had attempted to sell my car to several other parties, including CarMac, and Mia was superior in every aspect of process.

The best service team. They are outstanding with communication and prompt with service.

Great place to take your Mercedes for Service. Will was wonderful getting me checked in. I scheduled a loaner vehicle but there didn't seem to be any available. Will took the time and made sure I was able to get a loaner for the day. I live so far away from this dealership and I had so much to do in town. It would have been a waste of a whole day to just sit in the dealership. Thank you, Will for caring for your customers.

Love the customer service

had trans oil replaced and it took like 4 hours so I was not that happy waiting for so long.....hopefully it helps the car last longer

Customer service was outstanding. Made the deal online and over the phone. Everything was ready when I got to the dealership, they had me signed and out the door very quickly.

I'm always satisfied with the service provided here. Scheduling is really easy to do and Brandon is great to deal with when I come in. His communication is great and he let's me know what's going on with the service and repairs needed for my car every step of the way. They really make the process painless here, I won't take my car anywhere else.

Dave Rowe helped us with a very sensitive issue regarding our parents vehicles. He made it very easy and it is truly appreciated. He also helped us in a very quick timeline to purchase one of our parents leased vehicles. You can’t ask for a more dedicated person to help you with the purchase of your new car.

Super patient, not pushy, and was willing to deal with me messaging them 490 times in a 2 day period. This was less stressful then shopping at Carmax.

They always take for ever and never have loaners other then that people are really friendly.

We love this dealership, they treat us like family. The service department is very caring, always prompt and willing to help in any way they can. The sales team is great, we just went down and purchased another vehicle for my son, a very simple and painless process. Highly recommend.

The service agent, Will Goodpasture, was very knowledgeable, thorough, informative, accommodated, and pleasant to work with. I would highly recommend Mercedes of Reno for your Mercedes maintenance and repair needs.

Top-notch professional service from beginning to end with the sales team at Mercedes-Benz of Reno. The purchase was quick and smooth, and Marlonn was a breath of fresh air to work with. We found the perfect car for me and I am so very happy with it! Scott perfectly walked me through the warranties coverages to help me decide the best ones to purchase. Consierge Javier gave me a beautiful tutorial of all the important features of the vehicle and we also had a complimentary follow-up meeting to run through the other many wonderful components within. Best decision I have made to purchase my new beautiful car from Mercedes-Benz of Reno!

Both times I brought car in had to walk over 5 miles back to city because no bus or shuttle.

The Service Area is always clean and stocked with refreshments. I would have liked to see more gifts for sale in shop. There was nothing for ladies. I love a nice polo or sweatshirt, tote bag or car coffee tumbler with the logo.

Will did a great job handling the service. Thanks much.

Was disappointed didn't receive a phone call back. I had called 4x. Car was washed after service, not great at all.

Excellent service!! I will be back again soon.

Service advisor was great

Mercedes of Reno and Nicole really took care of my van. I went in for a minor service and got it back before promised. I also liked receiving status texts. Keep up the great work. I’ll be back!

Great people in the service department who went out of their way to assist me after the AutoNation scheduling software totally bungled my appointment for a van service. A special shout out for Nicole, the sprinter van service advisor

Will was exceptional with keeping in contact with me and letting me know how the car was doing and what else needed to be done. which I really appreciated.

Brandon was very helpful and pleasant. The warranty work was successfully completed and my car was ready at the promised time.

On July 29th the engine in my malfunctioned to the point that I needed a new engine. Brandon at Mercedes got me the new engine that it needed and finished the installation on Aug 16th. Brandon was very helpful and professional during the process. My Mercedes is as good as new now. Thank you all at Mercedes. Bonnie Thiessens

Quick service. Called me to let me know that they are waiting on the oil filter. (PORSCHE 911).Pleasant and professional

Very pleasant and helpful staff, serviced car and did any recalls, provided a loaner car

Everyone there very polite, I was there today too pick up car on dealer trade going too Roseville, thanks guys and ladies for your help.

The sales rep who helped me with the purchase was professional and pleasant and made the buy actually stress free. I did need to have a minor issue fixed, the service dept director handled it personally and they went above and beyond to give my new car a thorough check over to make sure everything ship shape and that I was happy. Mercedes Benz of Reno is a great dealer to work with.

Faster than expected service this time around. Service advisor had her act together

Brandon, our service agent, was courteous, diligent and respectful. He updated throughout the daily process and my car was washed, cleaned and ready earlier than anticipated. He also completed.a few warranty items free of charge. Would highly recommend MBZ Reno Dealership and Brandon for all your service needs.

Marcos and Ken made it a smooth transaction. This is the sixth vehicle I have gotten from here. Nick finance guy awesome.

Hard to get appointments when service is due, but work is done in two days. Thanks

There was a bit of confusion on appt Yet Brandon jumped in Got my car done and I was on my way!!! I appreciate professional yet personal service I found it here Thank you Mercedes Benz of Reno!

First time visiting there. Marvin took great care of me and my GLA! Will definitely return.

Had 8 am ( first available) appt for sprinter service. Simple oil filler change. At about 830 they finally took the van. I thought they were taking it back for service. I decided to take a walk around the neighborhood. I saw my van parked about 1/ third of a mile away from the service center sitting in a lot with about 30 other vans. It took 8.5 hours to complete the service. Unacceptable . Update: the service manager lied to my face and said the work was slow because a garage door was broken. Then I hear from the mechanic ( who was nice ) that they took too long on the van because the service manager marked that it could be worked on the next day. Second update : the message below from the manager is more of the same. I called the number listed below, left a message for the GM to call me back, and still have not received a call- back. Wow . Very sad

I have bought two cars from this dealership as well as having them serviced. They have never let me down with their fair prices and excellent service. My service rep. is always willing to give the best service and always with a smile.

They couldn?t care less, from the ?advisor? to their manager. By far the worst experience I?ve ever even heard of at a service center. Unfortunately, those of us with original & extended warranties are stuck with these animals. Just awful.

I don’t believe that giving one star reviews benefit anyone. I do my best to look at what a company is going through and that employees make mistakes. When I initially dropped my vehicle off it was after the 6pm closing time, maybe ten minutes late. The front door was still open & a couple of members of the service staff were still there. I asked if I could drop my vehicle off. I was quickly ushered outside shown wear the after hours drop box was, the door was closed and immediately & locked, fair enough I was after the 6pm drop off time. The next day I was called and was asked what services were needed to be done on my vehicle, perfect. I was then told that they weren’t sure when the technician was going to show up & it may be an extra day to complete my service. Once again, fair, at least it was communicated to me. I was able to pick up my vehicle the next day after 4pm. Two days for a scheduled service, with no issues or extra parts, not necessarily excited, I did get my vehicle back for the weekend. Drove home. The next day I started my vehicle up and it notified me that it was low on oil. I called the dealership and they told me to bring it in. When I arrived I was greeted by the first person that saw me and I was told that the tech would look at it when he had time. Once again fair, it was Saturday & it wasn’t scheduled for me to return. The vehicle was taken to the tech, approximately twenty minutes later I was given my vehicle back So yes all the work was done and mistakes were corrected. Hopefully my next service goes smoothly

Five stars very friendly staff. Free Drink?s ? Go check them out.

I had my Sprinter RV towed in due to fuel injection problems, I worked with Nicole at the Reno Nv store and she was so professional and helpful and she kept me informed during my repairs she is an excellent employee, cheerful and knowledgeable I have already recommended her to family and friends.

I had an appt on 7/27, due to the fact you don't have shuttle service I dropped my car off the day before. After waiting 30 minutes the tech finally talked to me getting information, after 10 minutes he asked me to go to the waiting area as someone came in before me. I was the only one in the service area. Waited for about 20 minutes went back to service area and everyone was at lunch. I left since my ride had arrived, plus I had been waiting over an hour. My appt with my car was at 7:20 on 7/27, I called to make sure it was taken back, they transferred me to a tech and I left a message, no one called me back, I called again at 8:30, this time left a message with the service manager, still no call back. Called again at 10:00 and they said they couldn't find my car. So I went there and was told they did not have a filter for the oil change at my appt time. So since they couldn't fit me in they told me I had to wait 5 hours for them to do the oil change. This is unacceptable to me, this is the second time at the service department that I got a round-around. If I could rate a zero I would have.

The wait time was ridiculous but customer service representatives were calm and collected, got their jobs done in a timely manner and always updated me when they found out anything new. The only downside was waiting for over 6 hours for an inspection and oil change.

From the time we entered the dealership to the final purchase details, we were treated with respect and courtesy. Gone are the days of "hard sell". We found our vehicle and completed our transaction without hassle. Our salesman, Sunni was a breath of fresh air, having knowledge of vehicles and was very courteous, not the "typical" car salesman. I would buy a car from him again.

A great dealership. I was dreading the whole process of purchasing a vehicle but this dealership was refreshing. No hassles. We were treated with courtesy and respect. Sunni was our salesman and he was extremely courteous and knowledgeable. I would definitely purchase a vehicle from him again without reservation. I highly recommend this business.

Recently had some not so great experiences. This was my first time coming back after that. They definitely made it up to me and my car service was done super quick and the service tech was wonderful.

I have now bought two cars from them and they are fair honest and very courteous.

Great welcoming staff, knowledgeable and courteous Good shuttle service Car back quite fast

4.5 hour wait to check a recall notice. Service said it would be one to one half hour wait time. Terrible disruption of a day. Each time I asked for a courtesy ride, I was told, “Oh, you just missed him”. With this kind of service, lunch should have been offered. I was in the market for a new car. I have purchased from a different auto maker..

I had a hassle free shopping experience every one nice and professional

The service was OK. Wasn’t exactly the level of service I was expecting from MB. There service area is set up poorly. The staff doesn’t know who is waiting in line and for what. They take a long time to greet you. You’re not even sure which staff are service members. I finally talked to the one guy who was working in the service department and he was slammed. He up sold me on some service that I don’t think I needed. An alignment and tire rotation on tires with 4 miles on them and 13K on the vehicle. Didn't notice any difference in the alignment. They also said they would set my tire pressure to the perfect amount. After bringing the van home the TPMS went off and the front 2 were down by 20 psi. So I had to fill them up myself. Not exactly the service you expect when paying the price of MB service department. Made me question the rest of the work they did on the vehicle. Questioning whether to take the vehicle back there or try somewhere else.

Quality of service was what I expect from Mercedes. Brandon was courteous and professional.

The sales people are nice enough and I feel that I received a good deal without significant pressure. After being introduced to the sales person I worked with, I was left alone for about 15-20 minutes without an update, but I figured that was due to them being busy. The weekend following the purchase, I noticed that I was missing the wheel lock keys and contacted the dealer. For a certified pre-owned vehicle, I was surprised on this one. It has been almost a week now and I have yet to hear back.

My experience with the service department was excellent! Will Goodpasture took care of all my service needs. Will is very friendly and knowledgeable about my GLK 350. Will explained in detail of the services they were performing and recommended upcoming maintenance needs to keep my Mercedes running at peak performance.

Always good service!

Our sales person Marcos was the best we had ever worked with to buy a vehicle. He had us on a wait list for several months, kept us updated regularly, and was open and transparent in explaining when we might receive our vehicle. Once our van arrived well ahead of schedule he got us in and out quickly (much more quickly than any other car dealership experience ever) and pleasantly with no hassles. Also we paid MSRP, which was great compared to a lot of other dealerships these days jacking up prices 20-30%. Unfortunately, the finance guy was just about the worst you could imagine. He initially came on all charm and smarm, schmoozing and smiling and asking questions about our lives, but once he realized we weren't financing, and weren't going to buy the pre-paid service plan, he flipped a switch and turned sullen, saying things like, "Well, I hope that works out for you," and refusing to answer basic questions about the out-of-state registration process (vehicle purchased in NV but we live in CA). It was laughably unprofessional. If you're going to be that thin-skinned as a salesperson, maybe you'd be better off with a job where you're just asking "Would you like fries with that?" and you can smile or scowl commensurate with the outcome. So overall, a great experience, marred by one unprofessional employee whose sales schtick was at least memorable, but puzzlingly unpleasant in the moment.

I took my Mercedes SLK to the dealership because my new serpentine belt was chirping, and was extremely noisy. They had it for 14 days. During those 14 days I had to call repeatedly to get any information about the car, and it took them eight days to notify me that they had started working on it three days after my appointment date. Since this was a simple check that should’ve been done in no more than two days, I am very disappointed that they had it for 14 days. Everyone was extremely polite and apologetic, but the lack of contact was absolutely appalling. I will only use this dealership as a last resort, and only then, because many independent mechanics do not have the proper equipment to work on Mercedes-Benz.

Pleasant buying experience. Marcos was our sales rep, Nick did the paperwork, both were very professional and great guys! Enjoying the vehicle! Looking for 2 more vehicles in the next 1-2 years, won't hesitate to go back.

Great service team……especially Brandon…..took great care of us.

The best experience in buying a car. We drove from Roseville to Reno because our local dealership had unacceptable customer service. Can’t say enough about the service we received from Reno. Everyone from sales to driving off the lot. Told us what to expect for the timing of the delivery of our new car & were spot on. Will drive up there for service also. Love my new GLE 450!!

Keeping good contact with me, makes good prices, and fixed my car fast

10 out of 10 - Highly recommend! Steven and Scott (and the entire staff) were very accommodating, courteous, informative and attentive. It was a resource challenged day (holiday) and they pivoted wonderfully. Car was priced well and all employees (who crossed our path) smiled and offered kind words. This place was amazing. Steven is GREAT to work with and very responsive. I texted with a couple questions and he responded on his day off! Highly recommend! 5 star service!

Service was done in a timely fashion. Tire pressure wasn?t correct other then that everything else was great.

I found through an online ad and purchased a certified used 2021 Mercedes with 1000 miles on it for a few thousand dollar below MSRP back in August 2021. At the time, I asked if there had been any damages to the car and the response I got from the sales representative was that only the sunroof had been damaged and replaced. I received the car out of state and everything looked fine at first glance and I never imagined I would need to look further since I had purchased a certified used and almost new Mercedes from the dealer. After a few months I decided to get the car detailed and install clear protection film on the entire car. What became evident during the process is that the car had had extensive body paint as well as some repairs on both the rear fenders and roof. I contacted the person who sold me the vehicle and sent all the pictures indicating this was the case and he responded by stating that he was not aware of any repairs or paint and that he would have to get back to the service manager. Having waited a couple of weeks for a clear answer, I was informed that in fact the car had been repaired and painted outside the dealer at a certified Mercedes facility. I was shocked at that point however, I needed to have the car repaired professionally and this point and asked for the repairs to be refunded by them. They then mentioned that they had to wait for the body shops insurance claim process in order to reimburse me for the repair costs since my car was no longer in Reno. Almost two months into this and after weeks of following up through multiple emails with no responses, I escalated the matter with the Manager of the dealership and I also spent a few weeks following up until I put a deadline in which I requested there would be an official response. Almost 3 months into this, they finally made a decision to refund the cost of repair, which I thought was below the absolute minimum they could do given the fact that they hadn’t disclosed the extent of the repair the vehicle had even though I clearly asked and it was information they had and failed to mention.

Everyone here was friendly and my appointment was easy to schedule. I took my car in because of a safety recall, and I expected to be pressured into fixing lots of other little things but I was pleasantly surprised! My appointment was with Will, and he explained any other issues I should keep an eye on, offered to look at them and gave me the price but didn't pressure me at all and gave me a list of everything so I could look through it at home. Shuttle service took me home to wait and picked me up when my car was ready (even with all my kids). Shuttle driver was friendly too-overall a great experience, highly recommend!

The service was great and always kept me informed of what’s going on.

Thanks for being friendly and professional! Your staff was great, truly a no haggle, no hassle, no pressure, no BS environment... Great experience!

I had specific features that I wanted in my new vehicle, including tow package that would handle my trailer. They did have one or two vehicles that would meet my needs and did not try to upsell me. Everyone was extremely nice and it was refreshing not to be treated like a number.

Thanks, fast , easy, good follow up. Great car, clean and passed a third party mechanic review, so far so good. And on a hot day the Mercedes buyer who was present even offered to watch our dog

I’d just like to take a moment to thank Marlonn Alvarez he really cares about the customers needs he takes his time is super friendly and really knows his facts about Mercedes. I felt so comfortable with him usually people in sales are pushy not Marlonn no pressure I have decided to get the exact car that he drives he’s a breath of fresh air definitely coming back in the future to upgrade thank you so much Marlonn just for being your self.

Brought car in for annual service. They discovered a BIG problem with differential. Took over a week to get approval, parts and fix but car looked like new inside and outside Brando kept me informed every step of the way

Great experience, no pressure, no hidden charges, no BS. Very communicative and helpful as we drove up from Fresno to get our Gladiator. They were attentive and answered all of our questions before coming up, and were friendly and accommodating while we were there! By far, the best car buying experience I've had in a long time!

I recently purchased a 22 GLC. I drove it off the lot and everything was great. Then that same day, I was heading home from work and the vehicle started cutting out l, spitting and sputtering. I called my salesman and he told me to head back to the dealership- I barely made it. They had a loaner car ready for me. I didn?t end up with that vehicle has the motor was bad. I kept the loaner for about 2 weeks until another vehicle came in. The dealership was very accommodating and ensured I was a happy customer. I love the vehicle and the way I am treated when I stop in - it?s like we?re family.

The wait time over in service wasn’t as long as I’m used to. Overall great customer service!

I found through an online ad and purchased a certified used 2021 Mercedes with 1000 miles on it for a few thousand dollar below MSRP back in August 2021. At the time, I asked if there had been any damages to the car and the response I got from the sales representative was that only the sunroof had been damaged and replaced. I received the car out of state and everything looked fine at first glance and I never imagined I would need to look further since I had purchased a certified used and almost new Mercedes from the dealer. After a few months I decided to get the car detailed and install clear protection film on the entire car. What became evident during the process is that the car had had extensive body paint as well as some repairs on both the rear fenders and roof. I contacted the person who sold me the vehicle and sent all the pictures indicating this was the case and he responded by stating that he was not aware of any repairs or paint and that he would have to get back to the service manager. Having waited a couple of weeks for a clear answer, I was informed that in fact the car had been repaired and painted outside the dealer at a certified Mercedes facility. I was shocked at that point however, I needed to have the car repaired professionally and this point and asked for the repairs to be refunded by them. They then mentioned that they had to wait for the body shops insurance claim process in order to reimburse me for the repair costs since my car was no longer in Reno. Almost two months into this and after weeks of following up through multiple emails with no responses, I escalated the matter with the Manager of the dealership and I also spent a few weeks following up until I put a deadline in which I requested there would be an official response. Almost 3 months into this, they finally made a decision to refund the cost of repair, which I thought was below the absolute minimum they could do given the fact that they hadn’t disclosed the extent of the repair the vehicle had even though I clearly asked and it was information they had and failed to mention.

Will Goodpasture my service advisor did a fine job keeping me informed as to the progress of the service.

Brandon M. is great to work with! I had an emergency with my front tires & he got them ordered the next day so I could bring the car in to have them installed. The annual servicing on the car was due in 30 days & he had them do that while they had the car since I don't live in Reno. They washed & vacuumed it before giving it back to me, saving me having to do it when I got home. Thank you so much Brandon!

This is being written for my grandmother, Erma. She was helped by Will, who was noted as extremely polite and courteous. She has bought 2 cars from this location and Will provided quality service unlike any other she has received before. Will also did a superb job keeping her informed about the updates on her car.

Horrible customer service

The service is always good do to Kwany (SM). My problem is with the cost of the labor rate. They are very very high. If you change a bolt it?s $500.00 you can not get a repair done for less then $500.00. I enjoy my MB 550 SL but I won?t buy another MB because the prices for repairs does not seem right. The MB repair prices make this car dealership not recommendable.

Went in for an oil change and a few other things. As with most dealership, they would like you to fix or replace many things which will add lots of $$ to your bill. Did appreciate their honesty regarding the glow plugs (I have a diesel engine). I have an OBD 2 tester so I knew one of the plugs was bad. They wanted to replace all 6 but said sometimes they break off in the head which would mean major extra expense ($5,000 plus) to have the head removed and the broken plug removed. Car starts fine on 5 plugs so I declined as the glow plugs are only for starting the car. Kept me informed about the progress and car ready when I needed it. Labor costs have gone up $225 p/hour and parts are too expensive but they warrantee the work which I have used in the past on other repairs so no cost to fix issues that came up.

Great service. Had to wait for the car and they were fast. But they didn’t think it was fast enough so they gave me a discount!

We ordered a 2022 GLS 450 in January. It was built to our specifications, which was really nice. We were able to include the things we wanted, customized the way we wanted them, and didn't have to take (or pay for) things we didn't want. The car was delivered in late April and our salesman, Nick Khamis even took the car to another shop to have window tinting and Clear Bra done before we picked it up. That was a huge benefit to us, as we live in a small, remote town without these services. It was so nice to pick the car up with all of that completed. All the features were shown and explained to us (although we could use a 3-credit class to really learn everything the car will do and how to access/use it). We love the car and had a great experience with our purchase.

If you want your car serviced correctly, thoroughly and professionally?practice patience. No matter how much in a hurry you may be, MB-Reno won?t deliver your car to you until it?s 100% ready. Thank God for that! That?s why I continue to go there; Will Goodpasture knows his stuff and treated me with respect my entire time at the dealership. I?ll make sure to book with him, personally, once more.

hard to give even 1 star

Brandom M. was courteous and friendly. Kept me updated; also sent photos of needed repair. Thank you for excellent service, as always.

Highly recommend Mercedes-Benz of Reno. I picked up a Toyota Tacoma from them and the whole process was a breeze. My salesman was Nick Khamis. He was fantastic, knowledgeable, and accommodating. Scott Ratfield handled my financing who was fantastic as well, and a pleasure to work with. No pressure, and no hidden up-charges. Everything was laid out for me and transparent. The inspection, test drive, trade-in, paperwork, and financing took about 3 and a half hours total over the course of two days. I couldn't be happier with my truck, and overall experience there. Excellent staff and a great dealership. Thanks for everything, A+

Thank you for the awesome service and help finding my beautiful new car!!!

Nick & Javier did an amazing job! During the purchase, Nick was honest & efficient. After the purchase, Javier was patient & thorough explaining what this high tech car can do. Thank you guys!!!

Great service I am always doing the 🚙 maintenance

Went in for my 20k mile service on my Sprinter RV. Door was not sealing correctly and after the service the agent really dug in to make sure the issue was fixed! So much nicer now having a properly sealed door! No cold / hot air coming in through the window controls and door handle! YAY!

Marcos was incredible, his knowledge of the product, his presentation and every question that I had he was able to answer. I have been involved in many business's in my life and I would value Marcos as a huge asset. Regards Steve Wright

You guys made it simple and easy. Thank you

When we scheduled our service for two vehicles, the scheduler told us that no loaner vehicles were available so we had to schedule the services on separate days. We called our service advisor Brandon the day before our first service and he was able to arrange a loaner vehicle and service for both vehicles at the same time. Since the dealership is 30 miles away this worked to our best advantage. We have worked with Brandon for several years and he knows our vehicles well so we trust his judgement. Highly recommend the dealership and service department.

I had the pleasure to work with Marcos Salazar on the purchase on my Mercedes Benz. I’m from out of state, Marcos made my purchase simple and easy from start to finish, and picked me up from airport on the day of sale. His communication and attention to detail is a true asset to Mercedes Benz of Reno.

It was fine. It's pretty hard to get ahold of anyone on the phone there in the Service department.

The entire experience was great and Sarah Marcos who helped me was exceptional!

From my internet inquiry, to my sales person, to the finance experience, I have absolutely no complaints! Everyone was helpful, and professional, with a nice touch of personal experience in there. I’m very happy with the whole Mercedes-Benz of Reno process. I would highly recommend these folks.

My service rep Braden is the best. A real asset to Mercedes of Reno

Required maintenance items and a tire rotation were completed. I had requested a NV Smog test, but when I arrived to pick up my car I was informed that the smog tester wasn't functioning. Also, my front passenger door auto unlock wasn't working and I was told that they didn't have time to investigate it... Note that my car was at the shop for 10 hours. Finally, I found an unexplained $58 charge that my rep couldn't explain. He checked with the Service Manager and let me know that it was a 'shop charge'.

I love cars and have bought zillions, but Mercedes Benz of Reno stands out like Fangio racing 10 year olds. Professional, courteous and unwavering fair, honest and upfront. I can be jerk, as I always do things at 100 miles an hour (like I drive) but Dave Rowe always kept me on track as I ordered an AMG E53 Coupe and the process can be daunting. Not at MB of Reno. I may just have to buy another car just to keep mine company and it will definitely be from Dave Rowe and MB of Reno

Ordering a car can be like a visit to a proctologist. Not at MB of Reno. I ordered an AMG E53 Coupe and with all the issues of logistics and chip shortages (not potatoes) The process was unquestionably smooth and Dave Rowe the salesman extraordinaire was never flustered in spite of my incessant badgering and 500 word text messages. If I could give MB of Reno ten stars I would. I have bought cars from many states and none can compare. In most places professionalism is only an afterthought, not here and I am very grateful for it. Thank you!

I have bought a zillion cars over the years, high end and sports cars, but Dave Rowe at Mercedes Benz of Reno is the Atlas holding up the world of professionalism, knowledge and seamless transaction process that is second to none. In today's world of overpricing and customer abuse, there was zero of that in Reno. Look elswhere but call Dave Rowe. You'll be as happy as when the police "onlt" gives you a warning!

I accidentally showed up to a service appointment at 2:30pm when I was suppose to be there at 9;40am. They got me in super quick and very easy to work with.

The service department was amazing I had a check engine light on, they did the diagnostic .the original price for doing that was around 200.00. After spending their time and labor it turned out to be gas cap issue. They did not charge.me anything and they even washed my car. They refused to charge me anything. Thank You Mercedes.benz

Only place to take your car for service! Service department if filled with great people who do their best to take care of your cars needs!

Overall great car buying experience, one of the best I have had. The salesman Steven called me with in minutes of my online inquiry and was very helpful throughout the process. He set an appointment and took me on a test drive. He was knowledgeable about the vehicle and went over my options. Nick the finance manager helped to secure financing that I was happy with and did great follow up even though I was leaving for vacation the next day.

I had a very difficult time communicating with the service department . They had my car for over 2 weeks and I found it impossible to find out what was going on

The two stars are only for the actual mechanic. The service staff never returned calls, would never give us an update, then they said on their paperwork that "I declined 8-year service", which was never asked of me. If they would have told me, I would've had it done. We have a 2006 Sprinter van which is all Mercedes Benz, but the service guy acted as if it was a Dodge and that “He didn’t like them”. He does not know his own company. Our experience was terrible. I wish we had read yelp reviews before going. We will never return to Mercedes of Reno. They all need a crash course in customer service.

Came for tire rotations. They were ready for me, I was able to wait and the time it took was exactly as mentioned upon arrival. Good area to sit and wait (and work) with coffee and some snacks. Overall great experience.

I was greeted almost immediately by my salesman Chance. Which I like because I don’t like waiting around. He answered all the questions I had as I have never driven a Mercedes. When I told him I needed to speak with my husband, he encouraged me to do so. I felt no pressure. I ended up getting a vehicle same day. I would recommend Chance as your salesman at Mercedes’ of Reno.

Service team was great! On time, courteous and kept me informed the whole time.

My driver seat cover back and bottom look so nice. My service writer Brandon H. is extremely helpful and give my options. I will continue to use the service department for my repairs and maintenance.

Brandon is the best service manager! He takes care of myself, my partner, my entire company and fleet as well as friends. Couldn't ask for a better service professional. Thank you Brandon for keeping all of us safe and on the road!

Very friendly staff here. They got me and my Sprinter back on the road

Excellence in service for MB vehicles. Service staff is very attentive.

Standard Oil, Filter Service and Checklist. Brandon and his Team were welcoming, professional, and excellent! Thank you!

Entire staff showed interest in getting the job done. Thanks to Kwanny for taking in the vehicle and troubleshooting all items for an elderly customer. Service was thorough, customer service reps were pleasant and helpful. A heartfelt thank you to everyone at MB Reno!

Required $2k in shifter+ repair - 1st part arrived damaged so had to wait a few extra days (Uber and rentals) to get by. Hope this repair lasts for the remaining life of MV.

Chance Karen and Dave Rowe made this purchase transaction efficient and pleasant. I would not hesitate to purchase another vehicle from these two gentlemen in the future!

First class treatment from the moment we walked in. Dave Rowe took great care of us and showed such great patience finding us the right vehicle. Would definitely buy from him again.

Great experience’s at this dealership. David Rowe is exceptional. He goes out of his way to take care of you before, during, and AFTER the sale. We are very happy repeat customers and appreciate the strong relationships we have formed over the years with both sales and the service departments. Brandon is incredible in the service department a true professional and Javier does a excellent job keeping us up to date with the new technology. We appreciate how much they show us they value our business and TIME. They always find a way to accommodate our lives and schedules. They are such a pleasure to do business with. We highly recommend this dealership because you will not be disappointed.

Kwang , the service manager, always does an excellent job taking care of my vehicle . His service advisor Will did a wonderful job explaining my service to me . Will definitely be returning . :)

I’m giving one star because the service writer was very personable and sympathetic but seemed caught in the middle of a bad customer experience. Worst service experience at a dealership EVER. I won’t put names on blast. I recently had an electrical issue with my 2007 GL 450 and it was recommended I take it to the dealership. They were able to find and fix the main issue within a few weeks but when I came to pick up the car, suddenly my air ride suspension no longer worked (compressor was not kicking on). This was a 6 month old compressor. Since I couldn’t drive the car, I agreed to approve a maximum of 2 hours to troubleshoot. At that time I told the service writer to just let me know if the compressor was bad since it was under warranty. $400 later ($200/hr) I was told the mechanic cannot determine the issue and “thinks it’s probably the compressor”. They completely ignored what I told them and wasted time and money. When I stated this, it took 2 weeks for them to get back to me and confirm “yes the compressor is bad”. I had the vehicle towed home, and removed the compressor. I had it tested snd IT WAS NOT BAD. Which brings me back to square 1 with a car I cannot drive, an issue that wasn’t there when the vehicle was brought in, and an expensive repair bill that got me nowhere. I alerted Mercedes to the fact that the compressor was in fact NOT bad, but I never received any response. I will say that the service writer was polite and seemed he wanted to help, but really just wanted to not have to deal with my issue any longer. SERIOUSLY disappointed. I think next time I buy a $70,000 luxury vehicle I will go to BMW instead. UPDATE: 5-23-22 In the last month I have left about 4 voicemails for the general manager…..no one has returned any of my calls. I did have another mechanic look at the issue tho. And the wire to the air ride compressor had been cut. The dealership had the car last and it worked fine when I brought it in. Beyond disappointed with Mercedes of Reno.

Service was excellent and fast. Brandan was so helpful and put price and service time up front. I would highly recommend Mercedes-Benz of Reno.

Professional and friendly service agent and quality service provided

My advisory Will was awesome very patient and helpful I was very impressed

About a week before I purchased my vehicle from Mercedes, I had gone in to look at a used Mustang they had on their lot. At the time, it was not ready for sale, so I left my number. I have to say I was really surprised that they actually followed up with me as I have had plenty of places ghost me. Steven was my salesman and I would highly recommend going to him! He kept in contact with me via email and as soon as the car was ready for a test drive he called me. This was my first time buying a car on my own, so I was pretty anxious about it but I never felt pressured or taken advantage of. Everyone was very patient and answered all my questions (and I had a ton). Their finance department got me an incredible interest rate, and that sealed the deal. I expressed that I had one concern about one of the plastic panels on the car, and their detailer took a shot at it and I will say it looks so much better. The car looked basically brand new when I picked it up. I am so pleased with my experience here and I'm sure that I will be going to them in the future. Thank you!

Top notch service department. The advisors and techs do their jobs well. Car always comes back clean too.

Nick was great to deal with. Helpful and professional

Brandon provided excellent customer service. He got me in and out quickly, both for dropping my car off and picking up. He was honest about how long the repair and service would take and promptly informed me when my car was ready. He made an inconvenient situation less stressful. Thank you!

Great customer service. They don?t nickel and dime you to death.

Total mess. I made appointment weeks in advance . Routine pre paid Maintaince was supposed to only take a few hours. No loaner cars available anymore, even though when I bought car they said they were available if service booked in advance. Shuttle was available. I requested a shuttle and was dropped off for an appointment. I was clear that appointment was 1 hour and requested driver return to get me In one hour 20 minutes. After my appointment, I started calling to be picked up, as dealership and shuttle driver. 2.5 hours later, I still was unable to reach any people at dealership. I left messages, entered my number to get a call back, called every department, service,sales, management…. No one answered. The driver said the latest they could get me as 4 pm. I called from 2-430 while I sat on the side of the road waiting to be picked up. Uber and Lyft were not available. Finally my son was able to get through to them and they told him they had no record of me, even though my car was in the service department, they previously gave me a ride and I called for 2.5 hours, including talking h to someone in Los Vegas, where all calls were routed. At this point I was panicking, wondering if the clinic was even going to close before I got there, and how I was going to get home, as I live several hours away from the dealership. Eventually the driver in the shuttle came to pick me up and took me back to the dealership, where they told me they could not find the problem with my car and that if I wanted they would give me a loaner. I left the dealership 8.5 hours after dropping my car off on a scheduled routine maintenance, for 40,000 mile service. Absolutely ridiculous. I like my car, but at this point I’ll probably buy a different vehicle and find a different Mercedes’ dealership to take care of my car. I understand that service requires time, however the experience was a disaster. I thought Mercedes would take better care of people who purchase cars

Great service

Very friendly and very professional Very clean facilities

Gian was very helpful in educating me about trade-ins and financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars!

We had visited another car dealership before going to Mercedes Benz of Reno. The other dealership acted like we did not even exist. No one came out to see if they could assist us. We decided to stop at MB of Reno. Chance came out and offered his assistance. He was very professional and not pushy at all. The entire experience was a no pressure experience. The staff there was helpful, courteous and efficient. They made the process so easy.

Very professional and convenient location. Bought two MB from dealer

This Mercedes-Benz dealership has always provided us with excellent service, and I would highly recommend it to anyone considering buying a new luxury vehicle!

This was the best experience I have had at Mercedes in 5 years and it was mostly due to my sales rep, Will Greatpasture. He was ready for me when I got there, where I waited over an hour last year. Will has a great personality for dealing with people and is a hard worker.

Brandon our advisor was Professional, knowledgeable and communicated in a timely manner.

The Reno MB dealership was always a positive experience pre-Covid. Pre-Covid they were consistently responsive with fast and thorough service at a fair price, and even proactive offering suggestions and reminders to keep my Mercedes running at its best. It used to be easy to get an appointment and needed service quickly. Even during the height of Covid I was able to get a loaner vehicle from them (same day) when they needed to keep my vehicle longer (due to staffing shortages) than the less than 1 day usual maintenance service time. They seem to be coming back - I was able to get a service appointment within a couple weeks. The service was good, unlike last time (in 2021) when they failed to do a major component of service and I had to go back and insist they complete the service (a warning light was in my Dash and they blew it off) of my vehicle that was missed- that was when they gave me the loaner same day do they could take time to fully service my vehicle (which is my only car and I rely on it to work etc). This time they fully serviced my vehicle and checked on a different warning light and there is a major repair needed, forwhich they need to keep my car for over a week BUT no loaner available ??! So I’m waiting for a loaner bc I can’t be without a car and will have to keep checking w the dealership for a loaner and hope my car does not get more damaged while I wait for service and a loaner. It’s not possible to get a rental car - the dealership should really have loaners immediately available for these emergencies and extended service situations. This dealership does otherwise still strive to provide good service though.

Helpful, friendly, willing to work with you, and very knowledgeable about out of state transactions.

I made an appointment specifically for ?recall work? and also the 6 year standard service, per dashboard warning light. Van was out of warranty, but I chose to go to dealership because of the customer service I?d received previously. I do not live near the dealership and at time of appointment scheduling, I was told service would take one day. On day of service (Thursday) was told ?recall part? had to be ordered and vehicle wouldn?t be ready till part arrived (Monday) and then a full day recall work performed. I was told I can?t take my vehicle once the recall part was ordered and recall part won?t be ordered, unless they have the vehicle... basically the vehicle needed to remain at the shop while waiting for the part. None of this explained when I made the appointment. Lucky for me, the service manager used the ?recall part? ordered from another client, who was able to be without their vehicle for several additional days. When I went to pay for service, the dealership would not honor expired service discount coupons? which wasn?t a problem in the past so I assumed it wouldn?t be a problem this time. Because the cashier closed 30 minutes earlier, I was also unable to pay by cash, without having exact change. I asked to pay over the amount, and return the following day for my change, but no one would take responsibility for the cash. When trying to reach my specific service manager, on several occasions, it was very frustrating that ?call center? operator was not at the actual dealership. I spent over $900 on just a standard service? which was only for some new wiper blades and various filters. For that amount of money, I?d hope high quality Mercedes would have washed my vehicle (other dealerships do that)? or at a minimum they could have used a paper floor protector and washed the windshield. And finally, when I left the dealership, I realized my Bluetooth phone was no longer connected. With still an hour before closing, I called the service manager to see if I could return or come back the next morning for assistance. I couldn't reach him, left a message and he never called back. I returned to the dealership the next morning and was told I?d need a product specialist, who was not going to be in for another hour.

Actually talking to someone from the Reno store is next to impossible. No body ever returned my call and it took 2 weeks to get an answer if my parts had arrived. The first time I dropped off my car and I'm from out of town to get it fixed they had the car all day and the part wasn't there it had been returned.

Gian at Mercedes Bend of Reno was extremely helpful in securing my new car. He was very thorough and responsive and was able to answer all of my questions. My car also arrived much faster than planned. The service felt top tier especially compared to other dealerships I was also speaking to. I would go here again!

This place never disappoints. Very professional and caring. I also want to give a shout out to Marcos, who was gracious enough to let me drive his personal car to pick up my kids from school while my car was being updated! And Steve for shuttling me to and from the dealership!

Purchased a Mercedes GLA45 AMG from Mercedes Benz of Reno; which I towed back to LA on a trailer to keep the miles down. When driving it around in LA, I heard a noise in the rear. Took it to MBZ of Valencia and found out that the rear differential, rear shocks, and center speaker, all needed replacement . Luckily I had purchased a warranty (that only covers the differential). This all happened within only driving the car 250 miles and the car only having 61,000 miles overall. The issue for me is they tout about a 125 point inspection and let this happen. The Mercedes dealer in Reno has not been supportive in any way. This isn?t over with yet. Stay away from this dealer.

Excellent service again, got my GL450 back on the road quickly and reasonably, thank you.

It is great customer serivces with high effience. I am very happy with the services that explain me a lot of the problem what my car has. Thank you very much, I really appreciate.

I like Mercedes-Benz of Reno vert much. Staff are always friendly and good!

Mercedes Benz of Reno was very professional and very easy to work with. Geon and Nicolas were the best

Nice, quick and easy. Nick was a delight to work with

I brought my 2013 SLK350 in for an A3 service, since I was close to 60k miles we decided to go ahead and do the 60k service at the same time. I live about an hour and a half from Reno. This work was going to take the entire day so they had a courtesy car available for me and since it was a Friday they had no problem with me keeping the car over the weekend. Brandon was ready for me when I arrived, let me know when they were finished with my car and had it ready and waiting for me when I returned to pick it up. MB of Reno is one of the few businesses I actually look forward to dealing with. Sales was great when I bought the car and service has always been a pleasure.

We were very pleased with your service. The price was right and the information given very thorough

I have dealt with this Dealer several times before. Each experience seems to get better. Price, Service, Financing and especially The Sales Person Dave were the Best.

I just took my Mercedes in for its annual service. As always, it was a quick and seamless experience. Branden was ready for me when I arrived and got me checked in right away. He explained everything that they would be doing to my car and gave me a quote. The car was ready when they said it would be and there weren’t any other things that they thought should be done, like with other places I’ve been. I am very pleased with the service I have received at this dealership and would highly recommend it to others.

This is the 2nd Mercedes I have bought from this dealership. Love their cars. Since someone else took over this company, there is no customer service. I won't buy a 3rd I am sorry to say. Also, they do not return calls and their prices have gone up. After every service I receive a coupon for a discount in the mail after the fact so they never get used.

My car was serviced while I waited and was completed and washed 1 hour before it was promised. I?m extremely happy with this dealership and service writer Brandon Hannifan in particular.

Marcos was an awesome sales representative, answered all my questions honestly, and made the car buying process a breeze. The finance team was also great, they did not try and push any extra stuff after I said no, but made sure I fully understood each package. I would highly recommend buying a vehicle from MB of Reno!!!

Very polite and efficient! Moritz was very helpful and took care of my Sprinters needs!

Everyone I?ve felt with has been great. Above and beyond, funny, kind, helpful.

First car buying experience. They worked very hard to get me the best financing deal. Everyone was super friendly and I love my car.

Felt somewhat pressured to replace tires with 15,000 miles on them on a car that is driven less than 3500 miles a year. Fell we can safely get another year out of them - possibly 2 years.

This was the first time that I have purchased car where I did not feel that I could have done better elsewhere. Nick Khamis is a 5 star salesman to work with and everyone else I had any interaction with were friendly and or helpful.

Found this dealership with easy to deal with. All communication to set this deal in place was done by message or phone. Nick made this the easiest car transaction I have ever had. When I arrived at the dealership all numbers stated the same, as far as trade in allowance and cost if new car.

Needed a critical repair Sprinter was in countdown mode is my only vehicle. They were able to get parts and also take care of maintenance items.

Able to fix my problem. Had the part I needed on hand.

Brandon Muhlenberg was was very professional in getting my Sprinter in and repaired in a very short time.

exellent service, schedule are very good on Time for service or etc also, exellent sale on certificat used cars. why spend $$$$ a lot of money on different brands. when you can buy certified used Mercedes Benz. also customer service it's awesome

I bought my car from Mercedes Benz of Reno and they were so great to deal with. Down to earth and treated me like a person. I use their service department and they are honest and efficient. I’m happy to continue to use their services. Thanks to all of you!

Brandon in service is why we go to this dealership, sales management should take note.

What was supposed to be a three hour service ended up taking over seven hours with no update, no return calls and no indication of progress. The service manager did give me a 15% discount for my ?patience?, but the ultimate cost was the same as the original estimate. Plus it is the same thing that happened last time I took my car for service. Ultimately they did a fine job - and washed the car - but I hated the extra four hours of killing time while I waited.

Date and time easily reserved on line. Easy check in and timely service.

Have had my 2017 Sprinter van serviced and repaired their multiple times. Appointments have been easy to make, costomer service has been excellent, waiting area is real nice, have given me a loaner car when they could. All the people there I have dealt with over the years have been professional, honest, friendly.

Great sales and service departments! Very helpful in supplying loaner cars while service is being performed. High quality and high class dealership.

New tires, Brandon went out of his way to get us in ASAP. It took as long as expected. Waiting was boring.

I could no be happier with Mercedes-Benz of Reno. I recently had a flat tire and they took care of everything, they even did a complimentary wellness check on the vehichle and washed it insdie and out. As inconvenient as a flat tire is, I left feeling very well taken care of.

Excellent service and knowledgeable staff. A 10 from beginning to end.

Excellent service from Service dept & sales with Dave Rowe.

Their service has sure gone to pot since the company was bought. It took over a month to get an appointment. They are short handed and no loaner cars. However, my service man was very understanding as my husband was in the hospital and later died that night. He did the best he could and that was very much appreciated.

I recently purchased a certified pre-owned GLE AMG 63s from this dealership and have absolutely no regrets. I Contacted Marlin from the internet sales department to get information about this specific GLE. Being located in Sacramento CA, approximately 3hrs away I couldn’t just pop-in and inspect the vehicle. The car met all my expectations and Ken the ( manager) was able to configure all the number and have all the paperwork ready when I arrived to purchase the car. Seamless. Oh forgot to mention I drove past 3 local Mercedes dealerships to purchase this vehicle.

Very average to say the least nothing special just treated like any other

Very professional from drop off to pick up. All repairs completed in a timely manner and Service Writer was very knowledgeable and friendly.

Scheduled online easily. Service Rep was very helpful in getting us a loaner car, as we brought in two vehicles, and we live 30 minutes away from Reno. Kept us up to date on service progress, and contacted us the following day when both had been completed.

They have no problem selling you a car but when it comes to the service department they're far from helpful. Everytime I've dealt with them it was a hassle. Appointments were pushed out for a month. They offer no rentals. Purchased wheel/ tire warranty but have a gash in my tire I purchased 6 months ago. They expect me to be with out a vehicle for a month before they can fix it. Ridiculous service wouldn't recommend buying from them their service doesn't match the mercedes name.

Brandon H in service was very communicative and friendly. Overall happy with services received here.

They no longer pay fair prices for trade in or outright buying have sold three cars their no more They would not fill the gas tank on a 57K plus car, that is really petty of them I will not return.

I bought my car entirely online, 1st time doing that for me. overall a good experience until the end when they insisted I had to see finance guy before leaving. What for? I waited 45 minutes for the guy to finish strongarming customers ahead of me to buy a warranty. Since I had already stated I didn’t want warranty, paint sealant or upholstery protection this was a complete waste of my time… on a work day!! They finally sent in a salesman of the old school who proceeded to be quite rude (though he accused me of that!) who insisted I agree to come back later if needed. For what?? They already had my car, their check and the keys to my trade in. Too bad that end game really changed my perception of buying a car from MB of Reno! I will note, however, that the internet sales manager Marion was extremely helpful and knowledgeable! I wish I could have just dealt with him!

Scheduled a windshield replacement a month and a half in advance only to be called after the vehicle was dropped off that they don’t replace windshields. My car also needed the 40k service so I went ahead and continued with the service. The employees left the back windows open when it was raining. I called to try and get them to close the windows, even left a couple messages on the voicemails but to no avail. If it wasn’t for the Mercedes App I wouldn’t have known what they did. Thank God for technology. I live an hour and a half away and worked that night otherwise I would have driven to close them myself, water mark stains on the door sills and leather. The gentleman came with me to inspect the car when I got there he saw the damage and was kind enough to put it in writing that if I wind up with any mechanical errors (for the windows) they will replace them free of charge. I wasn’t notified when the car was finished so after four days I just showed up. Thanks for keeping your clients informed. I would NOT recommend this MB to anyone. Worst customer service. You can call and leave a voicemail all you want but don’t expect to get any sort of response nor update on anything.

The entire staff is professional, knowledgeable, courteous and friendly.

Very professional and easy to deal with.

Mercedes Benz Reno has a fantastic service department. They go to great lengths to make sure you are treated professionally. Everyone is very friendly and responsive. The service was performed on time and was reasonably priced. Would highly recommend buying a car from this dealership to enjoy the benefits of their service department.

This place is such a challenge. I made an appointment, had it confirmed by e-mail, and showed up with my RV only to find them closed because it was Labor Day! But they had made the appointment….!!! They weren’t even terribly apologetic or embarrassed by the whole mess. In fact, a few guys were in the Sales Department and one of them — who I later learned was the Manager! — was totally NOT helpful! They did quickly take care of my service issue the next day, and they reimbursed for the Ubers that all this mis-scheduling required. Not the first time that I’ve thought that if they weren’t the *only Mercedes dealer in town . . . 🤬

Great service center .Very attentive staff.

As previously stated by several others, my service was subpar as well. Scheduled a simple oil change and tire rotation. Just getting an appointment is a hassle since nobody will return phone calls. Customer service is pretty much non existent. The “service advisor” made me feel like I was an inconvenience since he was the only person in the place on a Saturday. After picking up the vehicle I noticed that even though they rotated my tires they failed to check pressures. And this wasn’t the first time. I am told that Mercedes of USA loves to hear about their dealers. Maybe that would motivate them to try a little harder.

yes yes Very nice and always there to help

Showed up at appointment time, at 10:40am for oil change. Returned at 4pm as told to pick up car, but it wasn't ready. Had to return the next afternoon, for oil change to be finished.

Customer Service is the absolute worst.

Several weeks ago our Sprinter Van that we run our business out of broke down. I spent an hour on the phone calling all of the diesel places in town and no one could get us in for 2 weeks. I called Mercedes of Reno as a last resort, explained the predicament that we were in and not able to operate our business. I was given an 11:30 appointment and assured the van could most likely be fixed that day. No one called me throughout the day and I couldn’t get ahold of anyone when I called to see what was going on. I finally drove there at 5pm and was treated so incredibly rudely by Brandon in service, who basically said they hadn’t even looked an our van and wouldn’t be able to for another week or so. I really was made to feel like we were nothing because we didn’t have a brand new Mercedes that cost an arm an a leg, and have never dealt with such rude and arrogant service from a dealership or service department in my life. We also found out that they left the window rolled down overnight in the rain and didn’t notify us there was a problem with it. There was nothing wrong with the window prior to it getting towed there and we could have had tens of thousands of dollars of equipment stolen due to their negligence. My husband had to go to their back lot and fix it himself because clearly they weren’t going to bother getting around to it in a timely manner. It ended up taking them a week to fix it and upon getting home we realized they didn’t even fix the radio as we had requested. I will never do business with them again.

Dropped my car off this morning for a routine service and recall work. I verified both the appointment and need of a courtesy vehicle with the service department several days prior to my appointment. Our service advisor was not very informative at the time of drop off, I had to ask several times how much the service cost before he gave me an answer. And surprise, surprise…they had no courtesy vehicles available even though one was supposed to be reserved for me. He promised that my vehicle would be ready by 2:30. I got a call at 1:45 stating my car wouldn’t be ready now until about 4:30. I just got another call at 5:30 saying my car now won’t be ready until sometime TOMORROW! I am totally dissatisfied with the lack of customer service here. I won’t ever be taking my car back here for anything but recall work. I will be finding another service shop for the future.

We had an emergency need mid trip in Reno and we were blown away at the prompt assistance we received that set us back on the road within days. Service Managers were helpful and communicative

I paid +$1100 for a routine maintenance service on my Sprinter - expensive, but I understand the costs associated with maintaining a MB. Where Mercedes-Benz of Reno fell short, was when I picked up the van, it had a brand new issue when accelerating that did not exist prior to the service. They got the van back in the shop the following week where I waited 6 hours to be told that it would cost an additional $7-10K to remedy the new issue. All in all, it would seem that Mercedes-Benz of Reno is not only painfully over-priced, but doesn't make right on their mistakes.

Easy and effortless experience. Very difficult to find a well spec'd car right now. I dealt with five MB dealers from three different states and Chance at MB Reno was the only one who could deliver. They have a great inventory, friendly and honest service, good communication, and an overall fair process. I wouldn't hesitate to buy from them again

I have to say buying/leasing a car from Reno Mercedes was a great expireance and not painful they way we have experieanced with other dealers in the past.

Technician was not clear on the service being performed. I had incurred a charges that I was not aware of and it came as a surprise when picking the vehicle up. What made matters worse I was charged initially of a service and product that was not even performed. To all future customers, please check your itemized receipts on the service performed because you might be charged with a non existing service! Mercedes of Reno, very disappointing experience!

Not as good as it use to be. I was on time for my routine service appointment and an alignment. my service advisor was not on time. I was told car would be done by 3 or 3:30….at 5:00 I called for status. Was told someone should have called me because my car was ready. It wasn’t ready when I got there at 5:30 to pick it up. I’ve been going there for 20 years. This experience was very disappointing as they didn’t actually do one thing I took the car in for which was to clean the drivers side seat. I bought the interior protection package. They sent me an email to rate my experience. I hope someone at MB of Reno actually reads this. Disappointed customer for sure.

We have had our 2013 Sprinter service here for 7 years most of our experiences have been positive. Our last service visit was a total failure. We scheduled servicing in response to the emission system recall. We had the vehicle at the service center as scheduled and we would pick it up late the next day; this did not seem to be a problem. We live over 90 miles from the dealership so we went home and called several times the following day to determine when our vehicle would be ready. Every call was dropped before we spoke to the advisor. Because we had to leave on a scheduled trip that day we drove down to check on things and pick up our Sprinter. When we got to the dealership the service advisor wasn’t there, he had not come in for the day. Our unit was out in the lot and had not been looked at since we dropped it off. Nothing had been done. A new service advisor that was working his first day stepped up to help us and provided us with information. The vehicle had not been looked at at the recall service work had been rescheduled for November. This is the first we were notified of the change. It was frustrating and disappointing to have such poor communication which resulted in a wasted trip to the dealership.

A lot of courtesy vehicles so if u schedule an appointment for service it’s never a problem

Not a great experience, no return calls to answer questions, failed to do all service requested

We have three Mercedes Sprinters and have been using this dealership for servicing for 5 years. Not sure what happened in the past year, but their customer service has gone completely downhill. They do not answer the phones, and do not return any calls after you are forced to leave voicemails. After 6 unreturned voicemails, we finally just drove to the dealership to speak with someone. They kept our Sprinter for over one week before coming back with a diagnosis (after calling them several times to check in, of course). As to be expected being a dealership, their quote was exorbitant. And to add insult to injury, one of the issues is something they had repaired a few years ago. So we took our Sprinter to a local diesel mechanic who quoted and repaired the issue for 1/4 of Mercedes' rate! This dealership used to be so easy to work with. Really hope they get their act together as we still have warranties on two of our Sprinters.

Mark in the service department was awesome. Some of the best service I've experienced in a long time. He was attentive, thorough and hustled to get me out of there, despite a lot of work that was needed. He actually ran back and forth from the service bay to check on estimated time left for the repairs. Thanks for the great service Mark!

Personnel were professional, friendly and knowledgeable. First-class experience!

Service so good I’ve referred 3 friends and my mom!

Service so good I?ve referred 3 friends and my mom!

Mercedes Benz sent me an email and said they'd love my input. So here I go... I booked an appointment weeks in advance to get my car serviced & verified it would take several hours. I explained I live over an hour out of town & I didn't have a ride. The service adviser said,, "Not a problem." When I got there, there wasn't a loaner car to use. The service adviser explained that he was new to the job & wasn't quite sure what to do. OK, no problem. I asked if there was a shuttle or if someone could give me a ride to my husband's place of employment. He said yes. After standing for over two hours & checking in every 15 minutes, another angry customer offered me a ride. Mercedes Benz is now resorting to lazy customer service in hopes that their customers will help each other out. It's as bad as self checkout at Walmart. Was I supposed to go in the service department and complete my car's service too? I won't be buying a car from them ever again & I'm looking for another shop to do the service.

I connected with Mercedes-Benz Reno/Autonation through Kelly Blue Book Instant Cash Offer to sell one of our cars (not even a Mercedes-Benz!). I am still incredibly surprised, and pleased, with what a pleasant experience this was. So much easier and time-saving than Craigslist and/or FB Marketplace. Our salesman was kind and helpful. There were no high pressure tactics, for which I am super grateful. I appreciate your company making this an easy and positive experience.

Very efficient service. Loaner car provided for the day. MB of Reno made my maintenance service experience easy.

Great service in time for our trip. Very professional and the dealership is a credit to the franchise. Thank you Mercedes Benz of Reno.

Routine service with an appt. took two days. I was. It kept informed. When I called to check on delay, no one answered the pages and person answering service is not in Reno. Service department has experienced major turnover of staff, and there was a major increase in cost of service.

Very efficient, friendly, and great service! Always get the same level of service here over the years.

Brandon in Service at Mercedes Reno does excellent job

My service advisor, Brandon, was professional and knowledgeable. He made the service experience so easy

Brandon is my go-to service representative. He always treats me with respect. He is very knowledgeable with getting to the problem and goes the extra step to explain.

I was told that my vehicle would be finished thursday and called twice trying to get an update, was told both times that someone would get back to be and no one did. I then called friday morning trying to get an update on the vehicle status and again was told someone would get back to me and no one did.. I was getting ready to call the service manager when I got a call late afternoon friday saying that my vehicle would not be complete until the following monday. I do not consider this reasonable service.

Recently bought a 2021 GLC300 from Mercedes Benz of Reno, Gian and Ken were very professional, friendly and accommodating, the price was right and the service and staff weee what you looking for from a luxury brand.

Received prompt friendly service.was a over night project, but was supplied a new car for use at no cost.

This is my first time at this Reno Dealer, i am not sure all the service advisors, but the service advisor that help me is a liars/bump, dishonest what he said about the service pricing to the customer. I have been driving Mercedez for 20+years and and all my service before are considered five star. Hope after this posted Reno dealer will look into this issue, This is a bad bad reputation for Mercedez Benz Manufacturers.

Getting my car towed to the dealership was the worst experience ever. The ladies answering the phone at autobahn did not direct me properly so the process was very lengthy. Thank God once my car was there Mark Chism was an excellent advisor and took care of me as I would expect Mercedes dealership.

My experience wasn't good at all. I bought a car that had issues and needed repair. The problem was the mechanics wouldn't even make time for me to explain my findings of the problem and didn't resolve the issue. The overall customer service was bad! I was left without a loaner vehicle after just trading my car in and purchasing their car. I was treated as if my used car wasn't a priority and neither was I. The staff have a inflated egotistical attitude as if all they care about is the money they can make. I ended up getting my car back that I traded in and washed my hands with them. A bad experience overall and I'm hoping my good credit doesn't suffer too much especially since I'll have to get another loan somewhere else. I wish I would've went somewhere else from the start.

Everything was done timely!

MB was made aware of the vehicles issues within 3 days of purchase. MB neglected to address and resolve this issue for 5 months until I hired a lawyer. It was very exhausting to say the least in writing and advocating that they attend to and provide a fair resolution. My worst experience ever. This is unacceptable considering their commitment to quality of care. I?ll never EVER purchase a MB given their lack of attention and poor service in addressing and resolving the vehicles issue.

Good people to work with. Hopefully things keep going in a positive direction, I had an issue that they got me back in and squared away in no time.

Over all the service is very good. A little more expensive than I had anticipated

Excellent service. Nick DaSilva is amazing. He was so very patient with me for several months as I was back and forth on making a decision about purchasing a car. He was never pushy, I never felt pressured to make a decision. Thank you both Nick and Chance for making my car buying experience enjoyable and stress free!

We are officially Mercedes-Benz fans forever! Our experience at the Reno dealership was 5 stars. John was our salesman and was extremely knowledgeable, helpful and patient. Every person we came into contact with was professional and kind. I can't imagine owning any other brand of car ever again.

We have bought several cars overs the years. Two of which we have bought from Reno MB. They have by far been the best dealership to work with. We worked with Jackie and she was so helpful and easy to work with. This was by far the best car buying experience we have ever had. Thank you!

Working with Nick Khamas was a very pleasurable experience

Friendly, efficient service. Offered a loaner car during service (a rental car agreement in my name.)

Mark in Service is amazing. communication and service was done flawlessly. It was by far the best experience I've had at a dealership thus far. Thank you Mark and your mechanics at Mercedes benz of Reno!

Brandon is terrific to work with! Always straight-forward and helpful.

Great dealership, sale and service personnel is really trying their best.

A service at 60000 miles. Brendon was very helpful and knowledgeable . Service did take longer than I expected.

Great buying experience . Came from out of town, treated me like I?d been a customer for years.

Very good service and attention,and appreciated the car being washed .

Staff was friendly and efficient. Waiting area was very comfortable.

Honesty, Great with listening to car problems, and excellent service! I have been a long time customer for over 10 years and every time i’m there, they treat me like family! Brandon and Kwani are the Best!!! I would recommend Mercedez-Benz of Reno!!

Good professional service.

I?ve been Jared for many many years and I really appreciate his professionalism

The appointment was difficult to get on time. I canceled my appointment twice because they were going to be 2-3 1/2 hours late with no call. There were two different ‘departments’ making the appointments, one with a valet and one without (the appointment was to be valet) .