Model Showroom
Recent Reviews from Mercedes-Benz of Reno
4
Very helpful nice staff very busy but everyone is nice
Darrah Rich
May 28, 2023
5
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Dawsyn Pharell
May 28, 2023
1
Two weeks turned into two months. The service department needs to revamp how they attend people. They need more staff.
elwood33775
May 25, 2023
5
Exceptional Mercedes Service Experience I recently had the pleasure of visiting a Mercedes service center, in Reno, for regular maintenance and repairs, and I must say that my experience was nothing short of exceptional. From the moment I walked in, I was impressed by their commitment to great communication, efficiency, and customer satisfaction. One of the standout aspects of my visit was the service center's exemplary communication. The staff (Marlon) members were incredibly friendly, knowledgeable, and eager to assist. They took the time to listen attentively to my concerns, thoroughly explaining the necessary repairs and maintenance procedures in a way that was easy for me to understand. I truly felt like a valued customer throughout the entire process. Moreover, the speed at which the service was completed was truly impressive. Despite the busy nature of the facility, they managed to promptly address my vehicle's needs without compromising on the quality of their work. I was thrilled with how efficiently they managed their time and resources, allowing me to get back on the road as quickly as possible. In addition to their excellent communication and quick service, I was also delighted to be provided with a loaner car during the duration of my vehicle's stay at the service center. This added convenience ensured that my daily routine remained uninterrupted, as I could continue with my regular activities without any inconvenience. The loaner car was well-maintained and comfortable, reflecting the commitment of the service center to customer satisfaction and convenience. Overall, I highly recommend this Mercedes service center of Reno for anyone seeking top-notch service. Their exceptional communication, quick turnaround time, and provision of a loaner car truly set them apart from other service centers. Whether it's routine maintenance or more extensive repairs, you can trust this establishment to deliver an outstanding experience. I am thoroughly satisfied with the level of service I received and will undoubtedly return for all my future Mercedes service needs.
Stephen Gabelich
May 25, 2023
1
I have never received this level of bad service at any business anywhere. They held on to my car for almost two months without any communication whatsoever. Every call and text went without a response. The problem is from the management because even the management fails to respond. I had to walk in a few times demanding an answer. After two months I sat at the service department for one hour at the threat of calling the poultice department for holding my car. They brought my car out with the same problem I dropped it off at. I asked for a refund because nothing was changed. They did refund me but the manager Derrick was violent and grabbed paperwork from my and hitting my hand. I drove my car off with the same Robles and the physical aggression was unacceptable. I will report this to MBUSA
Simone Derayeh
May 25, 2023
5
Took my car in for service. It was done quickly, service rep was friendly and waiting room was comfortable.
Maureen Hopkins
May 23, 2023
5
Very pleasant experience. I've been in other MB service centers in Bay area. Reno was not a disappointment. Very pleasant - all the people I interacted with were curteous helpful and happy. Wiliam explained all the findings, helped to get the work done quickly and listened to my concerns. . Pricing was also very competative which surprised me. Generally, I expect to pay a little more for MB service but actually, it was competative. The service and pleasant surroundings is very nice.
Val Bourque
May 22, 2023
5
Every detail was professionally explained by Sean to us and articulated clearly to the mechanics. He assured us the process and accurately predicted and executed everything promised on time. It was a minor repair (Start Battery) and a recall matter, also included a complete safety check. In this experience we feel very confident and have the trust to continue bringing out 2 MB to Reno while asking for Sean.
Judith Jacobsen
May 21, 2023
5
I waited for my Sprinter to be serviced and it was completed two hours ahead of the estimated time. I’m very pleased with the service.
Linda Skaggs
May 20, 2023
2
I really want to give 5 stars but the overall lack of communication and incorrect information was just to great to do so. Having to call a call center to have someone return your call is just awful. Each time we could not reach a service person they told us to call back in 90 minutes. This went on for two days before we finally drove to the dealership to see where our vehicle was and when it would finally be returned to us.
Mary Anderson
May 18, 2023
4
Our Mercedes Sprinter van has been in twice this year for service due to a fallen branch and regularly scheduled maintenance. While the service department has been overwhelmed with Sprinters and under-staffed, the service department has been responsive, communicative and great to work with. The first time our van was in, it was an extended stay, but our contact reached our regularly so that we did not feel forgotten. The second time, MBR had assigned a dedicated Sprinter Service Manager, Phil. This was a great move as Phil is exactly the kind of guy for this job. He is friendly and helpful to clients, understands Sprinters and is working hard with the service team to prioritize issues and keep them moving through the system. He took the initiative to coordinate with the body shop who did repairs incorrectly to help resolve our issues and get our van back to us as quickly as possible.
Jacki Hallerbach
May 17, 2023
5
The staff were excellent especially Jaclyn Bohall. She was super responsive when I needed something. She followed up with me after my purchase which doesn't happen with other dealerships.
Michael Guider
May 16, 2023
2
Not all of this is the fault of the service department. I contributed to the massive ?fubar? experience. I would also like to say that this is the first time I have had a problem with the Service Department. I scheduled an appointment for what I thought was Thursday morning. It turned out my appointment was for the following day, Friday. The Service Department was very accommodating and took my car anyway. Thursday, the service agent called and said they needed to keep the car and finish on Friday. Ok, that was my original appointment anyway. On Friday afternoon I received a call and my car was not ready indicating fixing the recall items was taking longer than they thought. He indicated I could come pick up the car for the weekend and bring it back or leave it and pick it up totally finished on Monday. Here is where I MADE a disastrous decision: I quickly thought about my weekend plans and didn?t think I would need my car, so I told them to keep it. My mistake. But here is where things went very wrong. On Saturday morning, I learned I needed my car for a very important reason. I called the Service Department and left a message. No response. I tried later, no response. I finally figured out I was reaching a ?call center? somewhere, but not at the dealership in Reno, NV. I pleaded to get a local number to call and got a recording. I left a message, no response. I think I left about 5 messages on Saturday. I missed the deadline when I needed the car on Saturday. No calls back all day Sunday. Monday came and no calls back. The call center looked up who my service guy was and gave me his direct phone number. (To be fair, he had given me his card with his number on it, but you won?t believe me when I tell you my dog ate the card. She really did.). In any event, I left a message on his direct line. I thought for sure that after all my messages left on Saturday, that someone would call first thing Monday morning. They didn?t. I had gotten a ride to my work Monday (30 miles outside of Reno) and was looking for a ride back to the dealership, but had no idea when my car would be ready. I was desperate to speak to a human in RENO to find out the status of my car. Finally, late afternoon on Monday I called again and instead of pressing the ?service? button, I pressed ?sales?. A man answered and I asked if he was physically in the Reno dealership. He seemed puzzled, but said, yes he was. EUREKA! I got a live human in the place where my car was being held hostage, I thought. I implored him, not to hang up, but could he please go back to the service department and see if my car was back there or if I could speak to a real live human in service. What a savior! He did just that and put a man on the phone who could tell me my car was ready. I asked what time they closed. At this point, I am 30 miles away in Carson City and would not be able to get there before they closed. This very nice man offered to leave my keys in the Sales Department who stayed open later. So, the end of this saga is that I got my keys about 7 p.m. Monday evening and all was right in the world.
Stella Lockard
May 16, 2023
5
Mercedes Benz of Reno, along with Sean Bouthillier, made my recall a very pleasant experience. As it turned out, the recall didn't apply to my car, but the service department did a check of all fluids, tire pressure, etc. They are the best as is Sean, my Service Advisor!!
Gretchen Swope
May 15, 2023
1
We have been Mercedes owners for 15 years and currently own 3 Mercedes in our family. My son scheduled an appointment for a simple Check Engine light inspection for Monday, May 1st and dropped the car off first thing in the morning around his busy college schedule and Ubered back to school. Having not heard a peep from MB Reno for 3 days, we called them on Wednesday and were told they would have a rep call us back... nothing! I called again on Friday twice to escalate this and never heard back AGAIN! We finally got a return call on Monday (7 days later) for them to tell us that they hadn't even gotten to the car and they would need it for another 1 1/2 weeks! This is ridiculous as it's a simple process of plugging in the diagnostic computer and it spits out a report of the error code which they can do in 2 mins and report back to us with the problem. Two weeks earlier, I purchased a used MB GLS450 from the local Range Rover dealer lot so I called my sales guy there and asked him a favor to run the car in to their shop and run the diagnostic - he had us in there within 2 hours and had a report for the error which was a simple/non-harmful emissions issue. With THREE Mercedes cars right now the inconvenience of this dealer being 40 mins away from me and NO loaner cars (EVER!), I will never use them again and will go to a local ASE mechanic closer to home!
Jeremy Burton
May 12, 2023
5
Marlon was such a treat!! I look forward to going back.
Olgie Cano Vazquez
May 12, 2023
5
My service Representative was very helpful thank you
Ursula Spekner
May 11, 2023
1
We recently relocated and I’m sad that this Mercedes location is the only one available. Customer service is lacking in all areas… no follow thru, long hold times, no one seems to know what’s going on. Highly disappointed.
Megan Todd
May 11, 2023
1
Interaction started bad. had appointment for 8 am. waited 10 minutes before being greeted or acknowledged. had to stand around-- no place to seat. waited another 10 minutes before being helped Service was fine, claimed car was washed--but it did not look like it was. The best & only good thing was the shuttle service & driver--I give him 10 out of 10
Rajandra Patel
May 11, 2023
5
i can always count on reno mercedes benz service department to take care of all my auto needs....marlon, my service representative, and the service techs actually care about my safety first and foremost....what more can a customer ask for?
Carol Flanagan
May 10, 2023
5
Good experienced agents. Helpful in all regards. No complaints about the process. Good follow up.
John Adkins
May 10, 2023
5
Great experience. Would definitely recommend to others to go to this dealership.
Chad Jett
May 10, 2023
1
Took my car into be serviced and to have the sunroof roller fix (stop opening). Kept telling me the part was ordered and needed to keep my car. After 9 days I insisted on my car. Told me repeatedly the part was coming. No further communication from service. I called 3 weeks later. Told me the part was in and made an appt. They had my car again for 8 days. I was lied to repeatedly. Apparently they forget that my car is connected to my app which lets me know when they start my car or unlock it. So frustrating.
Nvkasey
May 9, 2023
1
One and done with this incompetent business. My car was not fixed for my complaint of a fluid leak. After 16 days there and 21 unanswered voice mails, I picked up my car with no evidence of any work done, but a $400 bill. Unbelievable shoddy customer service.
Brian Behler
May 8, 2023
1
The service department is a HOT entire mess
Kenya Glosen
May 8, 2023
2
The service advisor who specializes in Sprinters was great, but he wasn’t there when I checked in. Unfortunately, the advisor who was there did not hear what I asked them to check, despite repeating my requests three times because he documented them wrong. $2300 later, the service was complete, but my only one of my other three requests was addressed.
Verywindy1
May 8, 2023
5
Purchased a new car at MB of Reno. Waited quite awhile for the car to come to the dealer, but they kept me updated and called me as soon as it was in. Jackie was an amazing salesperson!!
Marcy Nesemeier
May 5, 2023
1
Cars all over the place - not able to keep up? Got a bad service advisor. I made an appointment that was rescheduled by the service advisor, Marlon, the night before I was to bring my car in. I was emailed by the service department on the day of the original appointment as to how my service was going or when was I going to show up with my car (the original appointment hadn't been deleted) and when I brought my car in the next week there was no appointment in the computer. I needed a minor service (70K miles) and I asked them to see if they could repair the latch on the sunglasses compartment (it wouldn't close). Told them I didn't want to spend a lot on the sunglasses compartment. They cheerfully took my car and Uber'ed me to work (no loaners available) but didn't get to it that day. Couldn't reach Marlon in the afternoon to find out they hadn't gotten to it and had to find my own ride home from work. Worked from home the next morning until the car was ready but they denied me an Uber back to the dealership to pick up my car (I live 25 miles away). Looked at the bill they texted me and there was a $229 diagnostic charge to look at the sunglasses holder and confirm that the latch was broken and the whole upper console would need to be replaced ($500 for just the part). Marlon said that was what they charge for diagnostics. I don't think they had to hook the car up to the diagnostic computer to get repair codes for the sunglasses holder, so I tried to call the service manager, Derek. I couldn't get a call back from him for 2 days, so finally paid the bill so I could get my car back. When I picked it up saw Derek and he arranged the refund of the $229.
LostCustomer
May 5, 2023
5
Mercedes of Reno, NV has taken excellent care of my C300, Everyone is professional and courteous. and always explain in detail needed parts, service or repairs to make my car run like new.
R, Roberts
May 5, 2023
1
Cars all over the place - not able to keep up? Got a bad service advisor. I made an appointment that was rescheduled by the service advisor, Marlon, the night before I was to bring my car in. I was emailed by the service department on the day of the original appointment as to how my service was going or when was I going to show up with my car (the original appointment hadn't been deleted) and when I brought my car in the next week there was no appointment in the computer. I needed a minor service (70K miles) and I asked them to see if they could repair the latch on the sunglasses compartment (it wouldn't close). Told them I didn't want to spend a lot on the sunglasses compartment. They cheerfully took my car and Uber'ed me to work (no loaners available) but didn't get to it that day. Couldn't reach Marlon in the afternoon to find out they hadn't gotten to it and had to find my own ride home from work. Worked from home the next morning until the car was ready but they denied me an Uber back to the dealership to pick up my car (I live 25 miles away). Looked at the bill they texted me and there was a $229 diagnostic charge to look at the sunglasses holder and confirm that the latch was broken and the whole upper console would need to be replaced ($500 for just the part). Marlon said that was what they charge for diagnostics. I don't think they had to hook the car up to the diagnostic computer to get repair codes for the sunglasses holder, so I tried to call the service manager, Derek. I couldn't get a call back from him for 2 days, so finally paid the bill so I could get my car back. When I picked it up saw Derek and he arranged the refund of the $229.
Philip Malinas
May 5, 2023
5
Sometimes it is difficult to reach a live person who can provide help or an answer when phoning in. Also, the waiting area inside the service area is not very adequate if your service contact is busy (i.e. no place to sit & wait; I didn't see a coffee or water self-serve station anywhere). These are relatively small items though; when I am able to get through to a live person things go well.
Charlotte Monte
May 5, 2023
1
I paid over $2k for a regularly scheduled service A just 5500 miles ago. Yesterday, my bluetec DEF light came on, indicating the level was low. (It's part of the emissions system on diesel engines) They were supposed to DRAIN and REFILL this tank as part of this service. A full tank lasts between 10k to 12k miles. A low level after 5500 miles means they didn't actually do this part of the service. I wonder what else they didn't do. 😞 Avoid these people if you care about your car.
Ralph Burleson
May 4, 2023
4
Update April 30 2023: The Reno MB dealership seems to be on its way to returning to the pre-Covid service experience - I was able to get a maintenance appointment within 2 weeks of scheduling and the service was done efficiently. My customer service guy was awesome, doing all he could to ensure my wait was minimized and major service got done by the time I needed my car again (same day) since still no loaners available. He also gave me a coupon to cover the cost of a car wash since the dealership’s carwash is currently not operating. The Reno MB dealership was always a positive experience pre-Covid. Pre-Covid they were consistently responsive with fast and thorough service at a fair price, and even proactive offering suggestions and reminders to keep my Mercedes running at its best. It used to be easy to get an appointment and needed service quickly. Even during the height of Covid I was able to get a loaner vehicle from them (same day) when they needed to keep my vehicle longer (due to staffing shortages) than the less than 1 day usual maintenance service time. They seem to be coming back - I was able to get a service appointment within a couple weeks. The service was good, unlike last time (in 2021) when they failed to do a major component of service and I had to go back and insist they complete the service (a warning light was in my Dash and they blew it off) of my vehicle that was missed- that was when they gave me the loaner same day do they could take time to fully service my vehicle (which is my only car and I rely on it to work etc). This time they fully serviced my vehicle and checked on a different warning light and there is a major repair needed, forwhich they need to keep my car for over a week BUT no loaner available ??! So I’m waiting for a loaner bc I can’t be without a car and will have to keep checking w the dealership for a loaner and hope my car does not get more damaged while I wait for service and a loaner. It’s not possible to get a rental car - the dealership should really have loaners immediately available for these emergencies and extended service situations. This dealership does otherwise still strive to provide good service though.
Nicole Mason
May 4, 2023
5
From start to finish the employees of Mercedes-Benz of Reno were great to work with. We are very happy with our recent purchase.
Teresa Jennings
May 2, 2023
5
Lance was so wonderful and helpful! Great…GREAT customer service. Thank you 😊
Nancy Mora
May 1, 2023
1
Terrible service and communications 3 weeks they had my van for recall items basic service and sensor issue. After 3 weeks and a couple texts not clearly letting me know status I arrive to find half the service was done. My van is brought around filthy and as I jump in the seat almost falls off the pedestal as I drove away with my 4 children in the car. Come to find out the seat bolts were not put in the fuse blocks were disconnected and laying under the seat. After having waited an hour just to get my incomplete van I was told to wait again when I went in to point out they didn’t finish putting in my seat. So far not a response to an email and phone call to service manager or update on remaining open item. I can only question what was actually done on my van.
Kellen Wolfe
Apr 30, 2023
5
Great helpful service. Got me a loaner car as I live an hour away. Quick overnight fix with part in stock which never happens!
Jennifer
Apr 30, 2023
1
Took 24 hours for oil change. Haven't heard back regarding 2nd issue with vehicle. I called twice and was told someone would call me back and nope no one called me back. Twice! Young man that assisted me 5 star. The service one star.
Michael Maendle
Apr 28, 2023
5
I had to sell my husbands car, which was not a pleasant thing. I was really worried about going to a car dealership to sell it, these people were fantastic. They did give me a little less than what they originally quoted me, but that was OK to I cannot say enough good things about these people, if you need to buy a car or sell your car, I would definitely recommend them. They treat you like a real person which in today’s world that’s hard to find. There was a little bit of a problem getting my check, but Mia hand-delivered it to my home. I would call that going above and beyond her job duties again I had a fantastic experience.
Carolyn La Fleur
Apr 26, 2023
3
Timeframe was not what was initially told, now have to come back a second time to finish repairs. Staff seemed way too busy to provide adequate service. Clean facility and quoted price was honored.
Mike Batiz
Apr 26, 2023
1
We had a very poor experience with the service department. Our car was in the shop for almost 3 months for repair and waiting for parts. Unfortunately we then had to bring the car back 4 times to fix the distronic system. The service department appears to be less than competent.
Julie Sadovich
Apr 22, 2023
3
The actual service was fine. i left two messages with my service representative but did not get a response. When I called a third time on the general service line, when a junior person who answered, told me my representative had gone home (not true) and as I needed a ride, since it was after 5 pm, I would have to wait until the next day. I finally talked with the Service Manager who ordered me a Uber and I was able to get to the Agency and pick up the car.
William Sherman
Apr 21, 2023
5
Just bought a pre-owned 2020 Toyota RAV4 from this dealership last week. They were very easygoing and not pushy in any way. We traveled a few hours to pick it up and they made the process quick and easy. Steven was very kind and easy to chat with while we filled out all the paperwork. I would recommend this place.
Katie Kendall
Apr 21, 2023
4
Will set realistic expectations, under promised and over delivered! Dean was a fantastic courtesy driver, as always.
Joelle Olson
Apr 21, 2023
2
The service center is extremely busy, it took 7 business days for them to check my vehicle, and I needed to call multiple times. Unfortunately they are not authorized to service Smart Cars so the main issue wasn't identified or resolved. The few staff that I interacted with were polite, but there's a major bottleneck in the workflow, or they are understaffed or both.
Chris Guzman
Apr 20, 2023
5
Great people to work with.
Derrick Pruneau
Apr 18, 2023
5
Excellent service!
Michelle Ryback
Apr 17, 2023
1
The WORST SERVICE EVER!!! It's been a WEEK of waiting to get my car back due to a FLAT TIRE!!!!! No cordial phone calls. You call, leave a message and they do not return calls. So all the reviews that have one star, please read them they are all on point!! They should had call me and told me how long it will take so I can rent a car at least. So here I’m at the mercy of MERCEDES BENZ OF RENO.
INGRID PAGAN
Apr 17, 2023
5
Will was very good with our service.
Susan Simms
Apr 17, 2023
1
Great place to buy a car. No pressure and very helpful sales staff. It was a very easy process. The service department is the worst. I called 5 times over 6 days with no reply. I finally just went in as was ignored. Finally got the car in and they had it all day to fix a cup holder. I called several times to check on the status with no picking up the phone or returning my call. I had to physically go in to get answers. I would give negative stars for the service department if possible.
Josh Joyner
Apr 15, 2023
5
Excellent service from Sean. Thank you!!
Tracey ODea
Apr 14, 2023
1
Brought in our vehicle for a recall on March 12th. We had zero communication until we received an email asking if we are interested in doing $10K in suggested repairs. Called the location to have someone go through the suggested repairs with me. No return call. We declined all the suggested repairs online because we gave up on the idea that someone would call us. Early April we call everyday to find out the status of our vehicle we everyone out of the office and no call back. Literally about 8 phone calls. My husband finally reached out to corporate and filed a formal complaint. After that someone completely new at this location reached out and said they had been on vacation. This was around the 6th of April. So they were on vacation for about three weeks I guess. They offered to take money off the suggested repairs which we declined since it was a tiny amount off and at this point may have taken months to get the car back. I would think that our situation may have been a one off for this place but then I remembered my Uber driver picking me up from Mercedes when I originally dropped off the car and told me good luck, his daughter's car had already been there for 15 days without any word of getting it back. This place really needs to get it together.
J D
Apr 14, 2023
2
Had a recent service done. Charged me $200 more than the verbal estimate I received. Waited 4+ hrs! I really appreciate being charged $13 for a $2 key battery I was never asked to have replaced. They just did it on their own and then charged me. But made it seem like they did it for free as a courtesy, nope. Charged 3 hr flat rate labor. The technician was done in 45 minutes, I understand how the flat rate system works but that's not even close. Either the technician cut corners or I was completely overcharged. Either way it's not OK to charge customers for almost 2 hours of labor that was never done. The service department has so much turnover. The dealership itself is a poor excuse for a Mercedes-Benz dealer, completely outdated and doesn't represent the product at all. Typical AutoNation dealership
TTAMG45
Apr 14, 2023
5
William Goodpasture is my service agent and he is very pleasant, caring, thorough, knowledgable and responsive. I will request him every time!
Barbara A.
Apr 13, 2023
2
When the electronics in my six month old C300 went haywire and was left for service with Mercedes Benz of Reno, where I purchased the vehicle, the entire experience was an absolute nightmare. Call after call went unreturned, even when attempting to verify whether or not the vehicle had been in a collision after he Mercedes me app on my phone sent an alert saying it had been. After two weeks of run around and being ignored the only way I finally got answers was to physically take myself down there. Honestly the worst, most stressful and frustrating customer experience I have ever had with a car dealership. I would give zero stars if I could.
Patricia Stone
Apr 13, 2023
3
Phil, our service rep was the best one I have ever had when coming in for service. He didn?t keep me waiting and was fair on what the vehicle needed. However, the amount of time it took for my vehicle to be serviced was unacceptable. My appointment was for 10 am and my vehicle wasn?t done until 4:30 pm. Phil did say that he would make sure that didn?t happen next time. I love my car, but I hesitate to purchase another Mercedes because of the service issues. Phil has been my most positive experience with service since I purchased the vehicle. I do not recommend anything to friends.
Jeanne Peyton
Apr 13, 2023
1
I attempted to have my Mercedes serviced here. I was ignored entirely. Unbelievable experience, they clearly do not need any service dollars here.
Travis Anderson
Apr 12, 2023
5
Marlon was extremely helpful and took the time to call and text with updates of when my car would be finished.
Keri H
Apr 12, 2023
5
This is by far the best service accorded from the moment I pulled in there was a gentleman to assist me and give me direction to where to go. Will G. was exceptional and fully attended to my needs and offered the different options that were available. The vehicle was fixed in a timely fashion and there was constant communication among other things. Grade 10/10 Much appreciated for the best service ever. The vehicle is running smooth and as intended.
Daniel Odhiambo
Apr 9, 2023
1
I must now officially break up with Mercedes and I will never buy another vehicle from them. And, I encourage you as well to never darken the door of this dealership. Why? Because of the complete lack of service. Let me explain. I brought my car in because it didn’t pass the smog test. This evaluation was fraught with delays and lack of communication. After finally retrieving my car and faced with over $5,000 worth of repairs on a 2013 car, I wanted to determine the next course of action. Starting on March 7, I called and texted my service rep. To date, I have NEVER received a phone call back. At one point, I called the service director three times in one week. I finally DROVE to the dealership and met the General Manager, Steve, over one week ago PLUS left a voice mail. I still have yet to receive a call back. WOW! If you live in Reno, your next closest dealership is Mercedes of Sacramento. Trust me, buying a car without the ability ever get it serviced, is an exercise in futility. Stay away!
Liz Goodgold
Apr 8, 2023
1
Service dept had my sprinter van for over a week for a "1-2 day" warranty service. I called 4 times and left messages asking for an update. No call back. Ended up picking up the un-serviced van for a trip I had planned. Maybe I'll have better luck with another dealer. Update: Called Steve the GM last week and left a message haven't heard back since.
Michael Seibert
Apr 5, 2023
5
Bought a 2023 S500 from this dealership. The Sales staff were extremely customer friendly and followed up on each commitment. Compliments to Jackie Bohall who was my sales rep.
Ken Boyd
Apr 5, 2023
1
Service department is, unfortunately, a chaotic mess. It begins with a broken online reservation system, unthinkable in today’s business world. If you need repairs other than warranty work, locate one of many independently-owned shops in Reno.
Tim Nelson
Apr 4, 2023
5
Maia was awesome to work with. Very kind and professional. She addressed all our questions and the entire transaction was stress free. Thank you for excellent customer service! Will recommend Mercedes Benz of Reno to my friends!
Jett Chapman
Apr 3, 2023
5
My most recent service visit with Mercedes of Reno was as smooth as silk. As a Realtor, I cannot afford to be without wheels. Dave Rowe, who sold me my car, is always amazing. He handled and got me set up with a loaner car, which was seamless. The new Service Manger Sean Bouthillier, is a true pro. Friendly, accommodating and he did an excellent job of explaining the service process. I felt like I was a VIP customer! My GLA runs great and as a bonus it was returned clean (well, until I got back up to the snowy Sierra). Many, many thanks! Camille Duvall, Truckee, CA. #mercedesownerforlife
Camille Duvall
Apr 3, 2023
5
I love this place, people are very nice especially the people at the service department. They are very attentive and does a good on my car.
BOQ Merce
Apr 3, 2023
5
Marlon was so amazing and helpful. My car was constantly smelling like gas on the inside. We?ve taken it in before and they said they couldn?t find anything. I told Marlon how strong the smell has gotten. He made sure everything was checked and found the problem! It was fixed in no time
Megan Marud
Apr 3, 2023
5
We needed some warranty work on our 2019 Sprinter. Sean got us in and out very quickly with a multi-point inspection performed also.
Steve Ewing
Apr 1, 2023
5
Good job all around. Marlon was on top of things from the beginning and kept me informed.
Evan Maxwell
Apr 1, 2023
1
The service department is the issue. It takes a month to get an appointment. The people are rude to customers, probably because they are swamped and over busy. They promise a car to use but every time they were unavailable saying they have a small fleet. Go to lexus, their dealership is run perfect
Wendy Reynolds
Mar 31, 2023
1
First time a this dealer. No one outside to check me in. Took 10 minutes for someone to note my arrival inside. Was told I just needed an oil change and hose replacement. 4.5 hours later I finally got my car back. The hose order was supposed to be delivered in 2 days. Haven’t received a call and it’s been 3 WEEKS. Service Manager didn’t come out of his office to check on disgruntled customers in the waiting area during the entire time I was there.
Sharon Hilpert
Mar 31, 2023
5
We needed some warranty work on our 2019 Sprinter. Sean got us in and out very quickly with a multi-point inspection performed also.
Sewing4512
Mar 31, 2023
5
Friendly, Knowledgeable . No Pressure.. felt very comfortable making a decision.Awesome customer service.
Brian Jackson
Mar 30, 2023
1
There’s nothing I like about this dealership besides the general manager. He has been the only help since purchasing our vehicle. I will never buy another Mercedes nor will I recommend one to a friend. The worst car buying experience ever. Recently had a B service done which is basically just an oil change and it was almost $500.
Tommy Nadon
Mar 30, 2023
5
Great overall experience with service department and Marlén the service advisor was very professional and kept me well informed with the progress of my repairs, just wish it would have been shorter repair period, but the did provide me with a loaner and it all got done and I am a happy camper now
dpha@live
Mar 30, 2023
4
Daily information on service progress was appreciated. Overall experience was very good except for picking up vehicle. Apparently, someone was quite irritated they had to work on a Saturday.
Unavailable
Mar 30, 2023
5
very nice, professional, and quick. Sean Bouthillier my service advisor was awesome.
Nancy Brownell
Mar 30, 2023
1
So I used to really respect this place. And refer people here. Due to their fairly priced used cars (which I still will based on that) and usually their fairly priced offers of vehicles based off KBB. I sold a 06 jaguar to them and they gave me the KBB value.. which I thought was very fair. Considering they'd still make a decent profit of $5k or more.. this time . I take my low miles 136k 2006 ram 1500 4x4. Full tow package. KBB was $11,500. But I was at least expecting a 8k offer. Considering they sell the same exact truck with almost 200k miles for 14 or 15 k. (In worse shape then mine). They offered a ridiculous $2k offer. Two thousand dollars. For at minimum a truck they can sell for 13k easily.. I mean how much profit do they need to make here.. course I wasn't dumb enough to take the deal. But I just hope nobody is that financially stressed to let a place like this rob you of your vehicle so they can make thousands on profit.. $2,000 for this truck.. like wow.. that was the biggest insult I've ever had.. literally. it's true millionaires are the greed of the world..
Matthew Marcelli
Mar 29, 2023
5
David was very helpful and knowledgeable about Mercedes. We were in and out quickly and efficiently
Beth Mora
Mar 29, 2023
5
Wonderful experience and 1st class dealership.
Alden Donston
Mar 29, 2023
1
Terrible. They've had my van for 2 months and no one will call me back. Don't buy a car here and definitely do not take your car here for service.
Aaron Stabel
Mar 29, 2023
5
Very nice, professional, and quick
mercedes
Mar 29, 2023
1
I’ve been buying vehicles and having them serviced here for over 20 years. All of the employees that actually cared about customer service are gone (Gerard, Joe Kwanny and Brandon). They are obviously a horrible place to work considering the turnover. I would NOT recommend purchasing or servicing your vehicles here. It’s been going down hill since Auto Nation took over. I in fact purchased my last two Mercedes vehicles elsewhere. Had nothing to do with price, it had everything to do with the disfunction of this place!
Michelle Giragos
Mar 27, 2023
1
I’ve been buying vehicles and having them serviced here for over 20 years. All of the employees that actually cared about customer service are gone (Gerard, Joe Kwanny and Brandon). They are obviously a horrible place to work considering the turnover. I would NOT recommend purchasing or servicing your vehicles here. It’s been going down hill since Auto Nation took over. I in fact purchased my last two Mercedes vehicles elsewhere. Had nothing to do with price, it had everything to do with the disfunction of this place!
Michelle W
Mar 27, 2023
1
My experience with the service department was one of the worst I have ever experienced. They have a skeleton crew, poor customer communication, poor internal communication then $75 for misc fees? How much can a shop rag and a pair of disposable gloves cost? BS! I love my Mercedes product but will not purchase another because of lack of service. Sorry!!
Hogboy23
Mar 27, 2023
2
Honestly disappointed in the service I’ve received here lately. First off, after my initial service the service rep quoted me $340 for a fusion cover leak - when I asked him what that actually was/meant, he told me “I don’t know.” How are you gonna recommend something you don’t even understand? I then unfortunately returned the next week for concerns over a faulty sensor going off. I made an appointment ahead of time for 0700 on a Friday. My car didn’t even get a diagnostic done until the following Tuesday afternoon. And from there they said it would take 2 days to get the part necessary. Seeing as it was my only car and I work every day I took my car back (not surprising they never had a loaner car available). Good thing I did take my car back while waiting for the part because instead of taking 2 days for the part to come in it took 1.5 weeks. I realize they’re short staffed, but even communication throughout this fiasco was abysmal. I had to basically beg for updates.
Jonathan Habashy
Mar 26, 2023
5
Maia was very professional, friendly and efficient. I was very pleased with her service. I chose her over Ford to sell my car due to her prompt , reasonable offer and no pressure approach. I was very pleased with my encounter with her and Mercedes Benz!
Valerie Hamamoto
Mar 25, 2023
3
Getting better, but if your service is scheduled for 90 minutes, then it shouldn't be 3 hours. With that said, I've seen a vast improvement in the advisor communication and client interaction. It's always been a mystery to me, however, that the sales staff, seemingly not busy at times, doesn't come to the waiting area and interact with the people who purchased vehicles from them. I would think this would take the sting out of waiting more time than the service dept had promised. The shuttle driver came by and reminded me that shuttle service was available. We had a nice chat and that interaction was meaningful. I bought a Mercedes for the brand but also the service.
Carol Chaplin
Mar 25, 2023
5
Hello! We are sure that Mercedes is already aware of the problems of their car, which we have purchased. We really hope that this fact in the life of Mercedes will remain for a long time and sooner or later we will forget all the bad things about Mercedes Benz, but so far ... this is not at all the case. Fortunately, there are great, generous, wonderful people who work in this Mercedes Benz structure, one of them is the man we met at the dealership supervisor Derrick Pruneau. Mercedes-Benz of Reno 11500 South Virginia Street, Reno, NV, 89511. Previously, we reported to you about one of the problems with replacing the EGR valve, which was supposed to happen under warranty, but you only cleaned it for us and the car broke down at 2 am on a highway in the mountains between Sacramento, California and Reno, Nevada. It so happened that it was on that night that there was snowfall, ice, and our car breaks down and does not drive at full capacity, but only 10 percent of its capacity, we barely climbed the mountain, and there are thousands of climbs. It was a very difficult night and we coped with it only because we were strong in spirit and character. We'll come back to this conversation with Mercedes Benz... Professional Derrick Pruneau listened to us, understood that we were desperate, heard that we were 3,000 miles from home and there was no way for us to queue a car for a month or two or more to solve a problem that takes two to fix. hours of time and it was voiced to Mercedes more than once. We somehow made it to the Renault dealership, where Derrick Pruneau did everything possible to replace the EGR valve, we were treated with understanding, love and tenderness - this is the best dealer center in all of the United States, Derrick Pruneau is a great professional in his field, more such! Health and happiness to him and his whole family. Mercedes Benz should be proud of a man like Derrick Pruneau! He is the best in his team! Thank you so much Derrick Pruneau!
Arina Bogdanovich
Mar 25, 2023
1
Taking my Sprinter to MBReno for service turned out to be the worst service department experience I've ever had at any dealership ever! They definitely didn't live up to MB name plate and tradition of quality customer care. This was my first and last time I'll go there. I scheduled routine service and a couple recall items about 2 months in advance. After dropping off a day early, they didn't even begin on my vehicle for a week. So why schedule to drop off when they aren't able to work on it? Loaner car? Forget about it! They knocked out the recall items quickly so I thought things would go well after that. Nope! Before they completed the "routine 80k mile service", I was bounced between 4 service reps and ghosted for weeks. About 6 weeks after my initial drop off and numerous calls, emails, texts all the way up to call the General Manager- Steven Herrara (*sp) and another Manager named Derrick, I still had minimal response and the work was still not completed until the last couple of days. When I picked up my van they did reduce the original quote for my "troubles". But I honestly don't care about that because I'd rather pay for and have a good customer experience anyday over the frustration of dealing with MBReno staff and phone system ever again. On my drive home 2 hours away in Nevada, I discovered that two items I asked them to fix resulted in them actually breaking and making other things worse than before I took my vehicle in. l'll be going to another dealer to get repairs done to fix work that MBReno did (radiator housing, broken window & mirror controls, and cosmetic work on the door panel). This now causes me to have doubts in quality of all the other they performed. MB Reno displayed they do not have the staff to manage the volume of service related to Sprinters that they take in. From the top down, they also displayed a severe lack of customer care to live up to their promises. Sales guys were cool and one guy in service was cool too. I actually feel bad for them because I'm sure they are aware of the problems and they're just trying to make ends meet for their families. During the time MBReno had my vehicle for what should have been a two or three day service, I had to postpone travel plans, rent a car, and get the run around from their service department staff for weeks....definitely not acceptable, professional, or worth the headaches. Sales guys make customers, service guys keep customers. MBReno just lost one.
Will Notgoback
Mar 23, 2023
1
My car had 22,000 miles on it when I went to Oregon for Thanksgiving. The check engine light came on. It stayed in Oregon for a month to get a new engine. When I got it back home four weeks later, the battery light came on. I had to have it towed an hour away to Reno but the tow truck couldn’t get up here because of the snow. I picked it up a week later had it three days. The battery light came back on towed back down to Reno. Now it was the alternator., Oh, the alternator will be on Friday. This was Wednesday. Oops, didn’t come in on Friday oh, it’ll be in on Monday. Oops, the service manager wasn’t working on Monday and nobody picked up his list. So much for expediting. Then Tuesday in the morning they said OK it’s already. Then a little while later. Oops no it isn’t. I asked them to clean the inside. Nope. Didn’t even do that. After having the car for a week. And on and on and on. They didn’t even clean it when it was in Oregon for a month.
Disappointed
Mar 23, 2023
1
Taking my Sprinter to MBReno for service turned out to be the worst service department experience I've ever had at any dealership ever! They definitely didn't live up to MB name plate and tradition of quality customer care. This was my first and last time I'll go there. I scheduled routine service and a couple recall items about 2 months in advance. After dropping off a day early, they didn't even begin on my vehicle for a week. So why schedule to drop off when they aren't able to work on it? Loaner car? Forget about it! They knocked out the recall items quickly so I thought things would go well after that. Nope! Before they completed the "routine 80k mile service", I was bounced between 4 service reps and ghosted for weeks. About 6 weeks after my initial drop off and numerous calls, emails, texts all the way up to the GM, I still had minimal response and the work was still not completed until the last couple of days. When I picked up my van they did reduce the original quote for my "troubles". But I honestly didn't care about that because I'd rather pay for and have a good customer experience anyday over the frustration of dealing with MBReno staff and phone system ever again. On my drive home 2 hours away in Nevada, I discovered that two items I asked them to fix resulted in them actually breaking and making other things worse than before I took my vehicle in. l'll be going to another dealer to get repairs done to fix work that MBReno did (radiator housing, broken window & mirror controls, and cosmetic work on the door panel). This gives me doubts about the quality of all the other work they did now too. MB Reno displayed they do not have the staff to manage the volume of service related to Sprinters that they take in. From the top down, they also displayed a severe lack of customer care to live up to their promises. Sales guys were cool and one guy in service was cool too. I actually feel bad for them because I'm sure they are aware of the problems and they're just trying to make ends meet for their families. During the time MBReno had my vehicle for what should have been a two or three day service, I had to postpone travel plans, rent a car, and get the run around from their service department staff for weeks....definitely not acceptable, professional, or worth the headaches. Sales guys make customers, service guys keep customers. MBReno just lost one.
aaron cook
Mar 22, 2023
1
Brought Sprinter van in for A Service. Was told 1-2 days. It was nearly impossible to get a callback from the service advisor until the end of day 3 (a Friday), when I learned they hadn’t even started it, and would not until Monday. Monday came and once again it was nearly impossible to get a callback on the status until late afternoon. Fortunately it was ready and I was able pick it up Tuesday morning. I don’t know how well they did on the actual service yet, but based on my experience I will be looking for alternatives the next time.
Roy Ubry
Mar 22, 2023
5
Expectations were very clear at drop off and communication was great at pick up.
Mike Chavez
Mar 21, 2023
1
complete clownshow, more than 3 weeks with my vehicle there in service and nobody in service will return my call or email to give me status update
James Treanor
Mar 21, 2023
5
Excellent service- highly recommend this location.
Gar Samantha
Mar 21, 2023
5
I worked with Marlon as my service rep and he was absolutely AMAZING. Extremely friendly and kind. I didn’t feel like he was telling me what I needed to fix just to have me spend more money. He’s very honest & held my hand through the entire process! He was very communicative on letting me know the process of where my car was at during the service. Had my car back to me the same day and that was amazing. He’s the ONLY service rep I want to use at Mercedes now !
SabrinaT530
Mar 21, 2023
5
Great, fast
J Shorsher
Mar 21, 2023
5
Excellent customer care and response. Sean's professionalism and personal attitude was greatly welcomed. He exceeded my expectations and will ask for him in the future every time I need my MB serviced.
Tim Lael
Mar 20, 2023
1
Mercedes Benz of Reno. The first time I went into the store. Nichole my service provider was very helpful. Before I was about to pay for my service, I was talked into purchasing a service contract that was to save me thousands of dollars if I purchased it that day. I spent $4975.00 on this contract for A and B services for the next 2 years. When I went to pick up the vehicle, I was told that one of the items that they were to fix was operator error due to me not parking on level ground. The automatic sliding door was not working properly and not closing. I disagreed with his conclusion but hesitantly went on my way. 1 month later the entire automatic door track fell off and was dangling on outside of vehicle. I was traveling at the time and had to figure out how to take it off and just used door manually. It was difficult to keep open and the door almost smashed my child one time after I opened it. I tried to make an appointment to just come in and get it fixed and was told that they had nothing available for at least 1 month out. This brought me to my B service. So I figured I would have it fixed at the B service. I made an appointment and between my schedule and the fact that Reno only I guess has 1 technician for sprinter vans, I was able to finally get an appointment March 17th. Brought in vehicle that day. Waited for quite a while to get someone to help me but was totally patient with them, understanding they were understaffed. Gave the service provider the punch list and the B service and he said a technician would call for pricing on a few items that were on punch list. Had to call next day and leave message with friendly lady who said the service tech would call back, no call back on March 18th, called again on March 19th and same thing, no call on March 19th called again on March 20th and this time got disconnected and so I had to call corporate. When they called which is now 4 days later, I found out that they had done nothing to vehicle. I needed vehicle to get to work and asked if there was a possible loaner vehicle. I was told no and that if I wanted to come and get it I could. I did and asked for a refund of my service contract or at least partial. I was told that their hands are tied and that I could take the service to a different mercedes dealership. At this point I really dont know what to do. I feel like I am in a bad divorce. Corporate has called service manager and I am hoping for some resolve. Does anyone have any ideas. I am usually a patient friendly person. I dont want to leave a bad review, and I would be happy to change review if they at least gave me a partial refund on my service and I could go on my way. I know that they have that capability, yet they insist that hands are tied.
Kim Borreson
Mar 20, 2023
5
Excellent experience. Sean got my sprinter service done very quickly. A pleasure.
Tom Beebe
Mar 20, 2023
5
I needed tires for a trip and was happy to being able to get them shipped in very quickly .
David Kusiek
Mar 20, 2023
4
They are trying their best, but being short staff at times makes it very difficult on the personnel and customers. There is a new Service Manager which is a great change and new service writer which is a definite improvement.
David Cantrell
Mar 19, 2023
4
They are trying their best, but being short staff at times makes it very difficult on the personnel and customers. There is a new Service Manager which is a great change and new service writer which is a definite improvement.
Cahaba Owner
Mar 19, 2023
5
Sean was amazing! Very friendly and helpful, got me out of there on time within the 2 hour window and went above and beyond.
Kirsty Traill
Mar 17, 2023
5
I had my back rear tire blow out and needed it replaced immediately. Marlon Alvarez was my service advisor and took care of me even though I had no appointment scheduled. He ordered my tires and provided me updates multiple times a day on the tire orders and when the servicing was to start. He was a pleasure to work with and took great care of me during the process. All the service advisors are great there, but this was the first time I got to work with Marlon and he did not disappoint.
Chris Ruyak
Mar 17, 2023
1
Horrible experience. Phone service is a joke. Called 5 days in a row and no follow up call. Had to physically go there 2 times before I could get any information on my van. They had it for 2 weeks and I was told 3 days when I initially dropped it off. Just a simple call back isn’t too much to ask. Being a contractor.. Time is money and they wasted plenty of mine.
Allen Carney
Mar 17, 2023
5
The Mercedes team was very helpful and hostpitable. I had a great buying experience and would return!
Jamie Maxfield
Mar 16, 2023
3
Scheduled an appointment; once on site waiting time for a service rep was 20 minutes; unacceptable The service rep was very polite and effective
Frank
Mar 16, 2023
1
Well, I wish I had read the horrible Sprinter service reviews. They have had mine for 3 and a half weeks. No news, no calls, no work. Called two days, no call back. Let's see if they read this. Because they obviously don't know how to communicate any other way!
Scott ONeill
Mar 15, 2023
5
Entire experience was first class. From ordering process, to delivery, to finance, everything went off without a hitch.
Joe Bradley
Mar 15, 2023
3
Service was done well but the time they had my car was long. 4 days for routine maintenance and one other service. My service rep did a good job but I think he is limited by the availability of service staff.
Mark Knight
Mar 14, 2023
5
Very good service. and I really appreciate!
Susan Tang
Mar 13, 2023
5
Took my GLE 350 in for recall appointment and Will, who always takes excellent care of me, had me in and out in a hurry, and even had the tow cap cover I needed in stock. Will always makes sure I'm in and out and get my vehicle back ASAP. Thanks Will and MB-Reno.
Raina Malone
Mar 13, 2023
1
UPDATE: IRONICALLY, I reached out to the GM TWICE before leaving my review. I shouldn't have to attempt to track him down again. My number has been left, repeatedly with the dealership, the GM and the Service Manager. SOMEONE can reach out to me. EXPRESS service... is not. Half hour to drop off. 6 desks, 1 service tech... another looking for someone's car, another trying to get help themselves. #hotmess Calling in for status -- 30+ minutes with no answers. This is not the first time this has been the experience. I doubt it will be the last. Were it not for the service package previously purchased I'd never be back. Given the product being offered here the expectation should be far higher. I don't need stellar service (which I've never seen here) but efficient service would be great. I can get an oil change well within the 90 minutes it takes to drop off and pick up and NOT be without the car all day. I guess it's my fault -- I bought used. Because that's CERTAINLY how I'm made to feel when they do deign to assist me. I don't love the car but it was what was available at the time in Oct 2021. Phone calls dropped, voice mails not returned, no way to contact or get status updates and when (after an AFTERNOON of attempts) I can get someone on the phone, the raised voice of, "Look, we're just so dang busy it is what it is" isn't what I'm looking for. And evidently, "it's gonna be like this for quite awhile" doesn't give me much positive outlook either. Do better Mercedes. I am wholly unimpressed.
Joell Stiner
Mar 13, 2023
3
Made appt two weeks in advance. Problem (inoperative electric locking mechanism) was described when appt was made. Delivered car on time. Service advisor promised call to let me know. No call until five days later when advisor said part was in and they would finish the job that day. No more messages from service advisor. Went to dealership three days later (Saturday) to pick up car. Work not done. Service advisor not present. Advised with apologies to check back on Monday. Finally got car back three days later. Price requested was MUCH higher than quote from service advisor when he first called to get auth to work. Finally settled on the amount the service advisor had first quoted.
customer
Mar 13, 2023
1
Avoid the service department. They’ll take your car for an appointment and then you won’t hear from them for only the lord knows how long at this point, because I am still waiting. I had an appointment last week for a nail in a tire and an ‘OSR inoperable” message. I never heard from them well after my appointment had started, so I have called several times over the past few days to try to find out any info at all. What is causing the warning? Cost for repairs? Estimated time? Can I get a loaner or will I need a rental? Etc… and ZERO RESPONSE. I even called the “manager” number that was provided to others who have left bad reviews. Nothing. Nada. Every time you call they take your name and number and assure you that someone will call. I’m still waiting. They also assign you an “advisor” and during one call I was told that my advisor no longer works there and assigned a new one (days after my appointment which still hadn’t started at this point) Literally ZERO contact since my car was dropped off. I had the car towed in, so the only way I had to find out it actually made it there was by using the app to track the location. They couldn’t even look in the system to tell me if it was there! UNREAL!!! The appointment is over, but my guess is that they haven’t even started the repairs based on reading other reviews. I live in Tahoe so there aren’t many Mercedes options in the area, but next time I will be going to Sacramento and avoiding this business at all costs.
Brittany Walbright
Mar 12, 2023
5
A continental run flat shredded at 65 mph. A flat bed picked up car and took the car and myself to Mercedes dealership. No problems with the great service for a new tire and service safety check for all systems. Had the car back on the road and me, on the way home.
David Debella
Mar 12, 2023
5
Great experience dealing with Reno Mercedes on our recent purchase. Very professional and knowledgeable sales team. We were treated with respect and the delivery experience was nicely done. My salesman Dave Rowe was recommended to me by a co-worker and his approach and assistance got us the hard to find vehicle we wanted. We highly recommend Dave.
Mark Gordine
Mar 9, 2023
1
I’m not sure how AutoNation got a Mercedes dealership with as bad as their turnover and how understaffed their service department is. Maybe there is a large disconnect from Management and Corporate. Kwany Woo finally got the department working well, and when he left it immediately went back to what it was five years ago. Will definitely be looking for other vendors to send our sprinters for service. This last experience was only because there were recalls. Recalls were listed by Mercedes to take one to two hours and they had my van for two days And they didn’t even follow the recalls on the tire wear. Tire pressure was at 78 and just told us to call MB USA because we had to change the tires after 5k miles.
Jacob Brix
Mar 9, 2023
5
Will one the service team gave exceptional customer service with simplicity, confidence and care to see out the needs for me and my vehicle.
Corbin Carlos
Mar 9, 2023
1
I have never been so disappointed in a Dealership as I was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for an oil change and checkup. One of the ladies that answered the phone was extremely rude. Calls and messages were not returned. When I went to the dealership after a week, they finished the job while we waited. The car was delivered covered in snow. I had to clear 5” of snow off the hood with my bare hands. The inside of my door had water dripping down into some buttons. My car has been garaged since I bought it and never left in the weather. This not what expected when I bought my Mercedes.
Darlene Arnold
Mar 6, 2023
1
Told me it would take 1-2 days for warranty repairs. Sat for over a week. I called 4 times and left a message asking for updates but never got a call back. Had to go there and collect my van - still un-serviced for a trip I had planned.
Sibruski
Mar 5, 2023
5
Jackie was extremely friendly and helpful. I was firm that I wanted a pre-owned GLA250 prior to the change in body style. I also had specifics that I wanted. When there was nothing on the lot that suited me, Jackie took me into her office and pulled up some other dealerships that the Reno one has relations with. Very quickly, she found the exact car I wanted. In no time at all, it was shipped here, and it was perfect in every way. I was so pleased that Jackie took the time to listen to me and search so that I was able to get exactly what I wanted. At no time did she try to push me into something on their lot that I really didn’t want. It couldn’t have been a better experience.
Deb Hinman
Mar 4, 2023
5
Uber her car and fourths per service last week. And they were unable to complete it and on the day we scheduled, so they reached out to us and offered us a loaner car, free of charge. Further, the service representative was very communicative, and updated us via text message, Promptly!
Frederic Olivieri
Mar 4, 2023
5
Excellent experience. Marcos, Chance, and Nicholas were all fantastic and made the process incredibly easy.
Ricardo D
Mar 3, 2023
5
Thanks to Marlon for all of his help!
Valerie Bailor
Mar 2, 2023
1
Was told that I could get a temp car when bringing in mine for service . Planned my entire work week around this. When I drove 1hr 1/2 to get there they told me “oh that’s just something they say” . So didn’t get serviced. My car now in for service has been in there for a week after I mentioned I need my car for work. For 3 days I spent calling them no one got back to me to tell me what’s going on. When I get frustrated they act like I’m the one out of line. The only other Mercedes I can get service at is 2+ hours away .
Michael Cariello
Mar 2, 2023
1
Xavier who made my appointment was amazing, kind, patient, and helpful. However the person who I checked my car in with was extremely condescending. The dealership will not return a call at all. I called all day yesterday to try to setup a shuttle to come get me. I was told someone would call me back within less than 30 minutes and I called in ever hour and a half to two hours and nothing at all. Finally the girl suggested I speak with the gm, said she emailed him directly and sent me to his voicemail around 430pm, never heard a word from him either. I called again the second u woke up at 9 this morning and was given the same run around that noone was available. I told her I went through the same thing yesterday then she magically got ahold of someone who said they would call when the shuttle got back to the dealership. I told her I needed a call back asap as I cannot work without having a timeframe and it was extremely important I spoke with someone asap to get this figured out. She said she would tell him. It has now been almost an hour and a half and still no call from the dealership. I have never had this poor level of customer service from any company, especially shocking coming from a name like mercedes.
Marty Fields Jr.
Mar 2, 2023
1
Xavier who made my appointment was amazing, kind, patient, and helpful. However the person who I checked my car in with was extremely condescending. The dealership will not return a call at all. I called all day yesterday to try to setup a shuttle to come get me. I was told someone would call me back within less than 30 minutes and I called in ever hour and a half to two hours and nothing at all. Finally the girl suggested I speak with the gm, said she emailed him directly and sent me to his voicemail around 430pm, never heard a word from him either. I called again the second I woke up at 9 this morning and was given the same run around that noone was available. I told her I went through the same thing yesterday then she magically got ahold of someone who said they would call when the shuttle got back to the dealership. I told her I needed a call back asap as I cannot work without having a timeframe and it was extremely important I spoke with someone asap to get this figured out. She said she would tell him. It has now been almost an hour and a half and still no call from the dealership. I have never had this poor level of customer service from any company, especially shocking coming from a name like mercedes.
Newowner
Mar 2, 2023
5
Excellent attention to detail.
Curtis Bent
Mar 1, 2023
5
I brought my 1998 MB S320 W140 in for a wheel alignment. My service advisor Brandon Muhlenburg addressed my issue to my complete satisfaction. He offered and assured I was provided shuttle service and effectively communicated with me throughout the process. I am very particular and my personal experience was rated 5 stars. S. Baron
J Baron
Feb 26, 2023
1
Worst service department. They’ve one lady who attends the call, doesn’t have any response other than “we will call you back” and forwards the call to an answering machine, when asked for escalation. No update ms will be sent on the status of the service. No loaners will be provided. They will hold the vehicle for over 5-6 days for a simple yearly service. It’s a huge inconvenience to having your vehicle sent to this shop. If there was another showroom in the city, I would definitely avoid going to this showroom. Can’t say enough how poor this location is operating. Wish Mercedes considers feedback on their service centers seriously to bring back this location to life.
koti subba nara arjun
Feb 24, 2023
1
Service dept has gone downhill in the last two years. Terrible experience and no communication.
Krissy Brown
Feb 24, 2023
1
Poor service department. Horrible at communication. Go to a private mechanic. Don't go here or you may be waiting months.
Joseph Pickett
Feb 24, 2023
5
We had a good experience. Helpful sales person but no pressure.
Frank G
Feb 24, 2023
5
Friendly, good service. Communication was great.
Ron Clayton
Feb 21, 2023
5
The entire team at MB of Reno were prompt, attentive, and super easy to deal with. Quite possibly the best car buying experience we have had. Thanks to Jackie, I got my black GLC with all the extras, just like I wanted. Thanks Mercedes of Reno, we had a great experience and highly recommend you to our friends and family.
Nicole Pape
Feb 21, 2023
5
Everything was great and Brennan always is very efficient
Colin Smith
Feb 20, 2023
1
Don't waste your time or money with these people, they are completely incompetent and on ethical. They sold me a vehicle that was not safe to operate.
Sotero Saldana
Feb 19, 2023
5
Will was very nice and helpful! The car wasn't ready at the end of the day and he arranged a loaner for me. Much appreciated!
Michael Lindell
Feb 19, 2023
3
Purchasing process was great. Extremely helpful, knowledgeable and courteous sales and concierege service. BUT, the process for service is horrible. Rude, unknowledgeable, unhelpful process to schedule service appointment, no courtesy car available, given wrong information. I would probably NOT purchase another Mercedes just because of this. This has happened several times and I know the dealership is frustrated with the process also.
Nancy Jarvis
Feb 18, 2023
1
Would give a 0 if possible. They have had my van for 10 days and NO ONE will give me a call back with any updates on the service. We are leaving on a vacation today and still don't have our car or any news on the situation. I would drive to Sacramento next time just to avoid Mercedes-Benz in Reno. Terrible.
Aaron Stabel
Feb 17, 2023
1
With fewer than 6,000 miles, my Sprinter was towed to MB Reno. Service manager started with "maybe check it today", and did not put it on the rack for 10 more days. In the interim, three phone calls to ask if I'd be reimbursed for the rental car were not returned, so I called the GM, Steve. He said he'd check if I'd be reimbursed and call back. You can tell where this is going, no call back. I finally get the car after 17 days (no sense of urgency for a brand new car), and in person Brandon finally tells me I won't be reimbursed for the rental. One phone call could have saved me $1,700, but they're too busy and don't seem to care. To cap it off, 500 miles later, the problem persists, so they got it wrong. I had it towed to another MB dealership where the service is much better - quick call backs, and genuine customer care. I will pay out of pocket to avoid Mercedes of Reno.
Jeffrey
Feb 17, 2023
5
Prompt and professional service for my 2016 Sprinter.
Jim Savage
Feb 16, 2023
5
Everyone was really nice, accommodating and handled my purchase professionally
Jme Dee
Feb 15, 2023
5
I purchased a used car from Mercedes-Benz of Reno. I strongly recommend MBR our sales Rep Nick was outstanding. I loved the No Hagel straight forward approach. We are extremely pleased with the car we purchased. We are also appreciative of the after sale customer service we have received. Overall we we will come back when we need to replace this car. It’s not often you can say you enjoyed working with a dealer but MBR was very enjoyable. John & Jane Weaver
John Weaver
Feb 15, 2023
5
Amazing experience, no haggling necessary!
Jme Dee
Feb 15, 2023
5
Very through service experience
Don Overly
Feb 15, 2023
1
This service department has extremely poor interaction with custo.ers. I brought my Sprinter van in dor oil change, repair of ac leak, battery drain and to fix the side door catch shich I already had the part for inside the van. I was told it would take "a couple of days". FTER 4-5 DAYS I CALLED AND REACHED A CENTRAL LINE, not the same service center and was transferred to representatives voice mail. Left a message as to when my van was going to be don. Over the course of the next week I called 10 times leaving messages each ti.e. not one call was returned. I went I. Person after 1 week and was told the van wouldn't start and would have to wait until mon. To pick it up. They could not tell me what had been done on the van. Continued calling with no return responses over the next 5 days. Went in yesterday to the Reno dealership and picked up the van. Only the oil/transmission oil change had been done, nothing else. Very poor service and responses to any inquiries.
Sharon Randall
Feb 14, 2023
3
It’s impossible to reach service by phone. The call center is off site. You get voice mail with no reply. The service dept is TWO months out to get a car serviced.
TKW skier
Feb 14, 2023
4
Hard at first to get updates on my repair took several calls to get a call back
Gary Collignon
Feb 14, 2023
5
I will keep doing business with Mercedes Benz of Reno, absolutely exellent service,and quality customer service. Why buy others car brands when we can buy the best. MERCEDES BENZ
Ernesto Lara
Feb 11, 2023
5
Brandon set me up with a loaner when my repairs were being done, which also took longer than expected. He kept me update on my service, when parts were delayed and worked on my behalf with the insurance company.
Jenn King
Feb 10, 2023
1
As many posters have already stated, no one from service ever calls you back. There is zero excuse for this in any business much less Mercedes Benz. From my experience writing a Google Review will get you at most a response to contact the manage/owner. Frankly, if the owner/manager cared about this problem they would solve it. If you want to get to a real solution, contact Mercedes of America and file a complaint. They will almost immediately contact you and you can be assured they will contact the dealer. Mercedes corporate takes service seriously as should the local Reno dealer. The dealership responded to contact the General Manager. Typically if someone wants your business they will contact the client rather then putting the burden on the client rather than themselves. FYI, the office of the president of Mercedes Benz of America called within 48 hours after my letter arrived at his office. They indicate they will contact the dealership to discuss. More importantly the MB employee reiterated multiple times they have no control of the dealerships and their business practices. It’s really a sorry state when a dealer can ruin your brand image but it’s their company and they can run it anyway they like. For me, it’s time to switch brands on the next car purchase and for maintenance and repairs on my GL-450 I will go to Co Auto of Reno, NV.
Sam Edge
Feb 9, 2023
5
Steven, Jim and Scott exhibited a high level of knowledge and customer service regarding the MB GLA250 that was purchased
Rob West
Feb 9, 2023
1
Little to no communication from service advisers. Had a spare part on order which was supposed to take 10 days. After waiting over 2 months I called to follow up and was told the part has arrived. On another occasion the car was dropped off for 3 days while I was out of town to have another part replaced. When I returned no one had worked on the car; again, no communication. I talked to the GM whom promised me his service manager would contact me. It’s been 2 weeks and no one has contacted me. I’m filing an official complaint with Mercedes of America.
Kenneth Rasmussen
Feb 9, 2023
3
I brought the car in for an oil change at 11:40 appointment. I waited for the repair at the dealership. At 3:20 I was told it was completed. But was told it would be completed much earlier. I was told there would be no charge for the service. I appreciated that but was surprised since they did the work. I asked for a receipt of the service, but was told I did not need it. I said I would like it for my files, but told it was in your computer system. I would still like the paperwork. At this I question why I could not get a copy of the work done. This makes it difficult to answer the questions below.
SandraM
Feb 9, 2023
5
Excellent service with convenient shuttle
Julia Arger
Feb 8, 2023
3
I have been a customer of Mercedes of Reno for over 10 years. My last several interactions with the service department have not been great. It appears they need to hire more technicians to handle the demand they have or schedule fewer service appointments. It’s unfair to both the service advisors and the customers. Having local service calls handled by a call center leads to less than desirable customer service. Hopefully management sees this feedback and can make some changes. No more pandemic excuses.
Amy & David Shocket
Feb 8, 2023
1
My car has been in their shop for 4 months and is still not fixed. I am appalled and lost for words as the GM and Service Manager have done nothing to assure that the car will be fixed. I have had 3 cars serviced over the years and this is by far the most atrocious experience i have ever had.
Warren Martineau
Feb 8, 2023
1
Very unfriendly and poor service. Not honest and not keeping promises when you brought your vehicle in for service. Not recommending place to go to.
Duy Tan Nguyen
Feb 7, 2023
1
Made a schedules appointment to specifically have a loaner vehicle for the day of service. Upon arrival they inform me that they don’t have any vehicles to accommodate the need. They don’t offer any real solutions to the problem they created. Poor business protocol and very misleading.
Zach
Feb 6, 2023
5
I had great experience when I got the alignment and the recall done at Mercedes-Benz Reno.
Chiawen Chan
Feb 4, 2023
5
Smooth deal
Whatever
Feb 3, 2023
5
From the moment that I drove up to the covered entry, until I drove away a couple of hours later....I knew that I was in good hands. The customer service here is unreal. I haven't allowed anyone to change the oil in my vehicles for over 20 years....until now. I find the service is absolutely flawless, both in quality (the oil is always at the perfect level, which most places never get right) and friendliness of the employees. Since this is for a Mercedes Sprinter RV with a diesel engine, I was hesitant to do the oil changes myself. I totally trust these guys to get it right every time. Thanks for having a quality place to bring my vehicle.
Brad Burgess
Feb 2, 2023
5
Took very good care of my car, thank you 🙏🏼
Taniamoon
Feb 2, 2023
5
I had the pleasure to work with William. He took care of me from the moment I walked in the door. He stayed in contact with me throughout the service appt and made sure I understood exactly what needed to be done and why. Although my visit was expensive… it was all necessary services and nothing more. My vehicle feels brand new again!! Thanks again William, you work hard!!!
SeanGray
Feb 2, 2023
2
Service writer was overwhelmed and unable to provide great service. Made us wait to retrieve car as people at his desk were just waiting for something. Writer did not have knowledge of how a single tire replacement should be done. I had to research and explain. Asked for lug nut key and that did not happen. Promised delivery of car was off by 4 days.
Terry
Feb 1, 2023
1
After being told it would take about an hour to two, I waited four hours. I called to check on the status and never got a response. I had to go in physically and ask them how long it would be, I was told that the part I just arrived. Mind you I was only getting an oil change, I don’t understand that if someone has had an appointment for over a week you don’t order the filter until the morning they get there. I ended up not being able to pick up my car until 5 PM my appointment was at 9:30 that morning. The service advisor was so rude and said I guess it might be my fault, really might be?
Danielle Johnson
Feb 1, 2023
5
Exceeded my expectations, timely and kind service!
flash4kj
Feb 1, 2023
5
Friendly and efficient dealership
billwfs
Jan 31, 2023
4
The service department thoroughly went over my car to find what wrong.
LDunn259
Jan 31, 2023
3
Not on time as your advisors discussed by the time I checked in for service. Waiting time was extremely long. No update information on my car.
Tduy nguyen
Jan 30, 2023
1
Bad service and incomplete.
Mike A.
Jan 30, 2023
1
Not a very good customer service or service of the car.
Mike Diego
Jan 30, 2023
1
Bad service and incomplete.
Mike ay
Jan 30, 2023
5
Customer Service was good, but due to lack of technicians and staff service was was very slow and not on time. The staff and techs were great, just lack of personnel to complete required work on time. Very common everywhere, not just Mercedes.
David Cantrel
Jan 28, 2023
5
Way better service the last visit, was there for a recall. Hope it continues.
Ben Cortez
Jan 27, 2023
5
Thank you Cargurus, Mercedes-Benz of Reno Auto-Nation!! Our new GLA is absolutely beautiful! Cargurus was great with our Pre-approval. John was so helpful and he made the process easy and quick! My husband couldn’t be happier with the purchase!!!
Jackie Cook
Jan 26, 2023
5
We are so happy with our new car, John was exceptional. He made the buying process quick and easy and he even got us a lower interest rate!!! Our car was beautiful and clean when my husband picked it up. Everyone was so helpful!! Thank you Cargurus and Mercedes-Benz of Reno Auto-Nation!!
The Cooks
Jan 26, 2023
5
My Mercedes was due for service and contacted Brandon at Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told him that was fine. The following day the service was complete! Wow! Thank you Brandon and Mercedes Benz of Reno!
One Fast 43
Jan 26, 2023
5
Service was quick. Done when promised. Representative was friendly and professional
SL in Sparks
Jan 24, 2023
5
Very efficient. Started with scheduling my appointment. Not only was a com All employees I was exposed to were friendly and efficient. They made me feel I was important to them by anticipating my needs. I definitely will recommend your services.
Beverly Keller
Jan 24, 2023
5
Got keys cheaper than expected
Sierra Quigley
Jan 23, 2023
5
Totally professional service. Everything was easy. I waited in the lounge and read while the work was done.
bielser
Jan 23, 2023
5
Outstanding service from start to finish and we love our new SUV!!!
Elizabeth Shepherd
Jan 23, 2023
5
Very responsive! Great to work with online.
Scott Turner
Jan 20, 2023
5
They are the kind of dealer that you feel good about doing business with. Very knowledgeable about the vehicles they sell.
Randy
Jan 18, 2023
1
2011 GLK 350 - Hard winter ! My mud flap fell off the GLK from hard snow. Went to Reno Mercedes with mud flap in hand. They said don’t make it anymore and screws/clips come with the mud flap kit ! Aka … no parts ! Well didn’t accept that answer and debated for 15 min. Where has MB Customer Service gone ! I’ve purchased an MB S-Class and the GLK 350, but these are the last … never again ! I finally got a couple of plastic fasteners and they charged me, to put it back on myself. In yesterdays, if a piece of body accessory on my MB was loose, flapping, or in a customer’s hands … the Customer Service Agent would’nt write up and just make the body accessory repair on the spot and back on the road we MB owners were instantly. MB really values the look of their cars on the road and that attitude was driven down to every employee at the dealership. I guess they all retired or died. I’m talking about things needing a clip, glue, or elbow grease nothing a technician needed to be bothered. That’s why repeat business was so loyal ! Never again !
Robert Chan
Jan 17, 2023
4
I do not understand why it takes over 7 hours to do an alignment. We live 90 miles from Reno so it takes all day. William was very professional and did a good job.
Michael Boudreau
Jan 13, 2023
1
Made an appointment and drove 1.5hrs to find I didn't have an appointment. Sucks...
1234567
Jan 13, 2023
5
Called and talked to a Service Writer about issues I was concerned about my Smart Car and made an appointment for the following week. After checking the car in, I was given a repair estimate, time to complete, and a courtesy shuttle ride home. The next afternoon,the service writer called informing me the car was serviced, being washed, and that the cost was about 2/3ds of the estimate. The shuttle was dispatched to take me to dealerlership. The service writer went over the repairs that were done and discussed the diagnostic checks that were, also, done,
DawsonH
Jan 12, 2023
5
Had a recalibration of windshield and updates. Will and his crew were able to finish it all! Great customer service
Cathy Endo
Jan 10, 2023
5
We bought our ML bluetec at Mercedes of Reno from Day 1 they have always treated us very well. Brandon M is the best service advisor always great to work with . I will always be a Mercedes? consumer from this point forward no going back to any other car or car dealer it?s impossible to leave once you have experienced the best. Thank You Mercedes of Reno
Susanne Hill
Jan 9, 2023
5
Brando M. provided excellent customer service.
Jae Kim
Jan 8, 2023
5
Sales staff were very courteous and answered all my questions fully and completely. My car was thoroughly washed and I was asked if I wanted to take a picture with my car parked in their showroom, which I did of course. They continue to reach out to me to this day to find out if I have any issues or questions.
okechukwu olisa
Jan 7, 2023
5
Amazing people work there!! The waiting room perfect , you can drink any coffe ,eat some snacks,small fridge for sodas , water.. i never see my life this! Thank you Mercedes-Benz Reno.
Mihaly Varga
Jan 6, 2023
5
It was done at the quoted time. Brandon listened to my car concerns and checked it. He kept me posted as to how long more I havr to wait.
Marites Malvar-hallmark
Jan 6, 2023
1
We waited two weeks for an appt for emission modification, then 1/2 hr after we left the Sprinter for what was to be a 2 hour job we got a call that someone forgot to order the parts. Our Sprinter was in shop for two weeks, during which time NONE of our phone calls to check status were returned. We drove an hour to check status and were told "parts just came in". Reno MB is the WORST.
barbara sourikoff
Jan 5, 2023
5
I had a great experience buying a car here. Very friendly and helpful staff!
Blaine Lynch
Jan 5, 2023
4
The only problem I have experienced with this dealership is the timely availability of parts. This is probably a supply-chain and/or employment issue.rather than a local efficiency issue. I have purchased two cars from this dealership and leased another. I find them to be reliable and dependable in all areas,
William Evans
Jan 5, 2023
5
MBZ of Reno misplaced my snow tires. My service representative, Will Goodpasture, arranged to pick up my vehicle, install new snow tires and return my vehicle to my home. Thus making a bad situation into a very satisfactory one. Excellent customer service was rendered.
William Stonich
Jan 4, 2023
1
Lady ask the staff to help her with the TV and the staff say she doesnt know how to turn on the the TV she didn’t even tried to help or call someone that who knows!
Eleazar Jing Olaes
Jan 4, 2023
5
We always receive the best of care from our service advisor, Brandon M. He quickly diagnosed my car, secured the part, scheduled the repair & found me a loaner.
Lora Morrow
Jan 4, 2023
5
Unfortunately, MBZ of Reno service department misplaced my snowtires. My service representative, Will Goodpasture, went "above and beyond" by providing me with new snowtires and arranging to have my car picked up, snowtires installed and my car returned to me. A bad situation made good by excellent customer service.
william
Jan 3, 2023
5
Reno Mercedes was great. We live in small town 300 miles away. We got to Reno a half hour before our appointment Brandon the service guy set us up with a ride to a near by coffee shop and we waited and ate breakfast while our car got serviced. When the car was done being serviced Brandon called me and offered us a ride back to dealership. We preferred to walk. The car was serviced and cleaned . It was awesome friendly people that have not forgot about customer service!
Michael Vieira
Jan 2, 2023
5
Check Engine light came on while traveling and was able to book an early bird appt online. Brandon, the assigned Service Advisor, was friendly and competent. Their lounge was comfortable and I was in/out of the dealership within 2 hours.
JC Myers
Dec 29, 2022
5
We have purchased three cars from The Reno Mercedes dealership and have always received excellent and professional assistance from the sales staff there. Any questions we have are always answered courteously and with detailed answers. There is absolutely no pressure from the sales staff. We would recommend them without any hesitation.
Hudson3
Dec 29, 2022
5
Enjoyed the sales experience, Easy to do business with. The finance end was also easy to work with.
William
Dec 29, 2022
5
This dealership is always friendly, accommodating, and I always receive top quality service.
Robert Barone
Dec 27, 2022
5
Very happy with my experience at Mercedes-Benz of Reno. The sales professional I worked with, Nicholas Khamis, never put any pressure on me during the process of purchasing my new vehicle. He went above and beyond with helping me switch over my registration and plates as well. I didn't even have to go to the dreaded DMV. I received a great price on my new car and a good value for my trade-in. I'm completely in love with my new Lexus!!
Darcy Blaine
Dec 27, 2022
5
Sales Rep Joshua Winters was great and very accommodating, he made purchasing a car far easier than expected.
Ethan01
Dec 27, 2022
4
Overall positive. Took less time time than first estimated. Brought forward option for further wear related replacements factually and explained options clearly.
Christian Verderber
Dec 27, 2022
5
Mercedes Of Reno changed the info map system on my imported GLC. I found their customer service to be friendly and efficient. The service on my car was performed as per request, and within the quoted timeline.
Chris Lambert
Dec 27, 2022
4
I was very pleased with the way my car was handled. My only concern/question is why did they do both A and B services on my 1 year old car. I am a bit confused about that.
Peggy Polczinski
Dec 26, 2022
3
Very good experience with Jaclyn the sales consultant. I feel I got a fair deal for my trade in purchasing a preowned certified 2022 GLE. I was taken back by one of the F&I managers. Pretty condescending since he had to have me sign the paperwork because the other F&I manager had a day off.
Mike hogan
Dec 26, 2022
4
Pleased with the Service. Unhappy that it's so hard to get through to a Service Advisor and that voice mail messages are not returned. Very happy that a loaner vehicle was provided as the vehicle was kept overnight and we drive 100-miles each way.
Portola1
Dec 26, 2022
5
Steven B. helped us from the beginning. He was super helpful, informative and helped us all throughout the process. Even came in on his day off! If you’re going to buy a Mercedes go through Steven! Also Scott helped us on the finance side and was amazing as well! Great experience overall!
Ticia Sauceda
Dec 23, 2022
5
Excellent and courteous, easy to work with.
William
Dec 23, 2022
5
Very pleasant and easy experience. The Service department staff are very knowledgeable, helpful and courteous.
James Whitmer
Dec 23, 2022
5
Steven B. helped us from the beginning. He was super helpful, informative and helped us all throughout the process. Even came in on his day off! If you’re going to buy a Mercedes go through Steven! Also Scott helped us on the finance side and was amazing as well! Great experience overall!
Ticia
Dec 22, 2022
4
I was unable to make an appointment for the recall work on the phone, I only got voicemail but never got a return call. Even from the manager. I finally went to the dealership to get the appointment. Once they had my car it went smoothly but difficult to get information on the status, We?d had snow so I appreciate them cleaning the outside of my car. For next question, it?s the only Mercedes in town. It is to soon to tell the quality of repairs
Lauri Thompson
Dec 20, 2022
5
I highly recommend Mercedes Benz of Reno. Purchasing my CPO Mercedes Benz was a very easy, comfortable experience at this dealership. Nick K. and Nick D. were patient and helpful through the entire process. I have peace of mind knowing my car was maintained its whole existence at this dealership. Looking forward to the journey in my first Mercedes Benz with this company.
Krista George
Dec 19, 2022
5
Professional
FRANK CAFFARATTI
Dec 19, 2022
5
William was super helpful to work with me remotely, as I was out of state and had to coordinate with a towing company who ran multiple hours late for my Mercedes appt with him. He called me with detailed updates of service and cost, and was thorough and patient in person when I picked up my car at the end of the week. Really happy with his customer service, communication, and Mercedes-Benz' service on my car.
juliedamico
Dec 16, 2022
5
I had some vibrations on my front brakes after about 80 days of purchasing a certified owned used 2019 Mercedes. Service dept had my car for about 8 days and replaced my brake pads and rotors for free. I am grateful for that.
C Johnson
Dec 16, 2022
5
I just picked up my new GLE 53, the third MBZ I have purchased from and had serviced at this dealership. My salesman, Dave Rowe, guided the process perfectly, from creating the build sheet to the pickup, all with constant, clear communication. In the service department, Kwanny Woo the manager, is always available to facilitate the appointment.
Megan K
Dec 16, 2022
5
This is my 4th purchase with Mercedes-Benz of Reno. Dave, Brandon, Javier are all the best. I love this dealership the customer service is outstanding from purchase to maintenance they are on top of it.
Kimberly Fiegehen
Dec 14, 2022
5
Fantastic service and all questions asked. Thank you Jackie for a non-pressured sell of our new Mercedes!
Nevada Nurse
Dec 13, 2022
1
Wish I could give negative stars. Horrible customer service. Service department was so lame, every time they had a scheduled service they had to go to the Audi dealership to get the oil filter which took 2-3 hours even though it’s right across the street. Even when I asked them to pick one ip the day before they said “yeah ok , no problem…” then just stared at me like I was crazy when they said they had to go pick one up! Never take your vehicle here for service. In fact, never buy a vehicle from this dealership unless you like being frustrated and have all the time in the world to wait for bad service.
Ryan Smith
Dec 12, 2022
2
The staff was nice enough, but communication was not very good. I think they are either short handed or they overload their staff. I was expecting a call within the week , but after 20 days, and leaving 3 messages and 2 emails , I finally contacted the manager. Repairs seemed good once I finally got my car back. I just wasn't prepared for it to take so long and not to hear from anyone.
Kim Bates
Dec 12, 2022
5
The service advisors knowledge and promptness in addressing our service requirements was impressive. The additional work recommended was also necessary and no other extra service sales pitches were presented, we appreciated that.
Brian Bock
Dec 9, 2022
5
Just had my GLS serviced. Very nice people. Purchased several vehicles over the years and have always been happy with my vehicles. Salesmen are very helpful. Never had any issues that weren?t immediately taken care of.
Glynis Littell
Dec 9, 2022
5
William is always incredibly helpful!
Whitney Wilding
Dec 8, 2022
5
Service Advisor, Will Goodpasture was very helpful. He had a mechanic inspect my car (without an appointment) and found the problem quickly. A part had to be ordered, and a temporary fix allowed me to drive the car until the part arrived.
Gregory Brown
Dec 8, 2022
5
This is the first time I visited this dealership. Will was very helpful with the service I needed for my car. I have my car battery replaced. He explained to me what I needed and got to finish the work with in an hour. It will be great to have a bigger Mercedes dealership for services in Reno.
Henry Fung
Dec 6, 2022
5
Did everything in a timely fashion. They were polite, thorough and professional. We had one complaint about the vehicle that was taken seriously and was resolved.
Monir Elzalaki
Dec 6, 2022
5
My service Rep, Brandon was very professional and kind. He got me a loaner for the day while my Benz was being serviced. I felt confident that my beloved car was in great hands. Thank you!
Lani Sovey
Dec 2, 2022
5
Marcos and Scott were very helpful and accommodating, making the transaction for the purchase of my e300 incredibly smooth. I would most definitely consider Mercedes Benz of Reno for my next car purchase, even though I'm on the east coast!
Ellyainee
Dec 2, 2022
5
Nicole in the service department was our contact from the first phone call and took excellent care of us. We had a service appointment that went like clockwork. The efficient staff completed the service and delivered the vehicle in exactly the time they said they would. It was an excellent first time at the dealership.
Amadeo Lucchesi
Dec 2, 2022
5
Nick Khamis has been above expection as my salesman. From buying a used car, and making sure i've been taken care of every step of the way. Outstanding dealership and worth your time.
joshua byers
Dec 1, 2022
5
Everything went smoothly. Waited for 2 hours in a comfortable, quiet room.
Debbie Griffith
Dec 1, 2022
5
Service was completed on time. Service advisors discussed ways to save money on future service needs.
Bob Howe
Dec 1, 2022
5
I brought my Mercedes Sprinter Van in for service and Nichole was my service advisor. She is very thorough and knowledgeable of the product and possible solutions. Her follow up is prompt and precise. The service department is top notch, but like everyplace they cannot enough help, so service may be delayed due to staff shortage. Overall, very satisfied!!
Dave Kim
Dec 1, 2022
5
Our service advisor Will was great and assisted with all of the details involving the car warranty company.
Greg Harman
Nov 30, 2022
5
I saw the used car listed. They got right back to me. Went in the next day they were ready for me took it for a test drive. Bought the car no hassles cash out the door.
Annie
Nov 30, 2022
5
Really friendly staff super helpful very quick in and out all my questions and concerns where answered
David Cuevas
Nov 29, 2022
1
Clarity and transparency in communication during service is lacking. I left a detailed survey, but the summary, a car broke down on the highway, and towed to MB of Reno, and the diagnosis was it was missing a fuse and out of gas? how is it possible to be missing a fuse while broken down on the highway on the return trip home? Service manager is phenomenal and I wish I could always deal with him. But the advisors are at times very vague. They informed me that the change of "Crankshaft" sensor, adding a fuse, adding fuel "DIDN'T FIX THE PROBLEM".. and Diagnostics are continuing. Then a week later, when I reached out, I was told car is done and the fixes above did the trick. It seems the fix was much easier but in order to get me to pay for the $625 Crankshaft sensor replacement they said it fixed the problem with the car. I received the car with moonroof inoperable (It needed to be reset after battery drained), Car has seriously foul small at startup, and the fuse cage simply thrown in the trunk (never bothered to put back in place) - Not something I'd expect from MB Dealership.
Daniel Abawi
Nov 28, 2022
5
Had recall service. Only a thought, since there are so many sprinter?s affected, can?t you keep a few in stock?
Dan Vielhauer
Nov 26, 2022
2
In August of 2020 we purchased a new MBZ GLE 350. As part of our transaction we purchased the First Class Wheel and Tire Protection Plus policy for $ 1,853. When I scheduled my "D service" at 10,000 miles for April 30, 2021, your records will show I requested cosmetic repairs on 2 of my wheels, and the use of a loan vehicle. When I arrived your service person seemed unaware of my request for the wheel repair ( even though it was on the service order). Your service dept had my car from 9:20 am until 2:30 pm, the "D service" was completed but zero was done on the wheels, not even contact with the insurer to set something up. I have since spoke with "Kwanny" (supposedly your service manager). He is supposed to contact me today, Monday May 3. I Hope he does. I'm very disappointed in your service dept. and I'm sure it is not up to MBZ standards. Sincerely, Mike Helm.
Mike Helm
Nov 24, 2022
5
Class all the way. Professional in every aspect
Doug Keil
Nov 24, 2022
4
William Goodpasture was very helpful and pleasant to work with. He understood how to think about the future of a vehicle with nearly a quarter million miles on the clock.
William Johnson
Nov 24, 2022
5
I would highly recommend Brandon Muhlenberg as he is the best service consultant I have ever worked with. When I walk into the service dept he greets me by name. He always calmly handles all of my issues - I know that when I have any issue he handles professionally and with the utmost honesty and always over delivers. I once had to work with another consultant in Reno and ended up having to call Brandon to help me understand what was going on. I will only use Brandon from that day forward. I plan to buy another Mercedes in the next year and will want his expertise when doing so. I have the utmost respect for him and trust him. This is my second Mercedes and I always know that he will take care of me. I know that he came to Reno from so Nevada and after getting set up with Brandon, I learned that my sister had used him for years in Las Vegas and she was very upset when he left. His reputation proceeds him and I am so very grateful that I can rely on him to take care of me. Thank you Brandon for always providing me with white glove service. You are the best.
Suzette Jordan
Nov 23, 2022
4
Brandon Muhlenburg is a great service advisor and they want to make the customer happy!
Watson Lloyd
Nov 22, 2022
5
Maia performed her duties with excellent and professional manner.
Koa Zan
Nov 22, 2022
5
Courteous efficient service.
Thomas Hope
Nov 19, 2022
5
Ready for me at my scheduled time, loaner car available, service done, on time at estimated cost. Car returned washed.
Philip Malinas
Nov 18, 2022
5
Great service and get the job done on time. Friendly helpful staff keeps you updated on your vehicle status. .
Nael Aboul-Hosn
Nov 17, 2022
5
Service center people are very kind, approachable and service was done in a timely manner.
Loida Parker
Nov 17, 2022
5
Great customer service, no haggling, they were able to find me a better interest rate than my current bank (USAA), and every time I have a question or concern I'm able to bring my car in at any time; no matter how small the question is-Amazing!! My salesman was Gian, he was super helpful and knowledgeable about my vehicle. Scott was my finance rep, he was awesome as well. If I ever purchase another car I'm definitely coming back here! Probably one of the best service experience my husband and I've had in years!
DASHAWNA HUGHES
Nov 16, 2022
5
My summer tires were switched to my winter set last visit. The tire swap was done in about 90 min. They service department takes great care of their customers. Thanks MB of Reno!
Kevin Lasko
Nov 12, 2022
5
I purchased a car from Mercedes-Benz of Reno recently. I had a pleasure experience. Javier is great. He is very professional and helpful. I would recommend Javier to anyone who wants to buy a new car from Mercedes-Benz of Reno.
Lucia Wang
Nov 11, 2022
5
Always a great experience getting our GLE serviced at MB of Reno! The employees and fellow customers I’ve chatted with while waiting always seem to be really cool too!
Mike Lucarelli
Nov 11, 2022
5
Prompt and friendly service.
Margie Kaikaka
Nov 7, 2022
1
i live two hours from this service center so i booked service several weeks out when they confirmed a loaner vehicle would be available. i called a service advisor and asked for a price quote in the specific transmission flush service i needed. i was quoted $450, when i arrived the service advisor told me it would be $550 then told me they had no loaner cars available. i told them i wasn’t willing to uber home and back the next day and that i’d schedule the service for a future date. i was then told to wait for 20 minutes for a different service advisor... she proceeded with the paperwork, told me the service would be $850 and that she could get me a loaner vehicle. she made a big deal about the amount of fuel in the tank and to make sure that i brought it back with at least that much fuel in the tank. fine... the dirtiest car i’ve ever driven, actually went straight to the car wash (who washes a loaner car?!) the actual price of service, $900+ why is there a $53 miscellaneous charge above parts, labor, fluid and disposal. “oh, that’s for rags.” really? $53 for rags... fine i pay my bill and go to get my vehicle but need to wait another 20 minutes as they’re washing it. ok, nice. the valet that delivered the vehicle left the door open while starting it (something this dealer told me not to do because of an unfixable software flaw with this mercedes) so now i’ve got a loud chime (think seatbelt or door open sound) that won’t stop for the entirety of my two hour drive home. finally home, i climb under the vehicle to inspect the work i see transmission fluid dripping from the chassis cross members. i use a rag to wipe up the mess, it’s all over the place, incredibly sloppy work. it does not appear to be leaking but instead was just slopped all over the bottom of the vehicle and they made zero use of those $53 in rags. bottom line, ugh.. this dealership makes service painful (and don’t even get me started about the service advisor who pulled his mask down to tell the customer he was working with next to me that this covid thing is just a big hoax and we all need to get on with our lives) i also use lexus, bmw and tesla service centers for my other vehicles and this experience was leagues below standard.
joshua
Nov 5, 2022
1
Waited 3.5 weeks for an appointment. MB of Reno could not fix my car. They lacked the expertise I found at another shop that specializes in German autos. Also, the service writer was a poor communicator. Had to call for updates. Will never go back.
Geoff
Nov 5, 2022
4
There have been some issues but thankfully it’s all being addressed and I have high hopes that it will end well
Lori Salmanowitz
Nov 4, 2022
5
Never planned to buy a Mercedes, but we popped in after a disappoint with another car dealership. We were so amazed to realize that their cars were affordable and in our budget. We test drove our car and I fell in love with the smooth, quite ride and the interior was so comfortable! We love our Mercedes’! The buying process was very smooth and our salesman Chance was excellent!
Geni Sliger
Nov 4, 2022
5
Ready for me at my scheduled time, loaner car available, service done, on time at estimated cost. Car returned washed.
Philip Malinas
Nov 3, 2022
3
If I could have more ratings to put for specific experiences with Mercedes service that would be better. The reason I am giving a 3 star is although I have a non-Mercedes brand of car I had purchased the car at this dealership with a maintenance package. I had a scheduled appt at 10am and when I arrived my advisor said that it could be another two hours before the filter gets there to even begin the service. I was sort of floored at this wait for a service that shouldn't take more than an hour. William was my advisor and he was witty and allowed me to laugh about this with him but to be quite honest it did impede with my other daily tasks. I think there can be some better policies considered where looking at your schedule a day in advance and ordering parts a day in advance would be better so a customer doesn't have to wait as long as I did. In total I spent about 3 hours and 15 minutes waiting for a general inspection, oil and filter change. Again, the time spent there is the only reason for this review that I think is something that can be corrected. My advisor was excellent and overall just pleasant and it wasn't his fault so I wasn't going to give him a hard time about it. -Jamie Sawyer
Jamie Sawyer
Nov 3, 2022
5
My services advisor Wiliam Goodpasture very awesome, knowledgeable and professional he detail all price for my 2017 GLS vehicles need to do services , thanks again looking forward to see him again
Duke Ly
Nov 1, 2022
1
For half of the year waiting on pars or the spot in schedule availability (MB USA stated the parts wore available). Missed the deadline for the recall emission modification and lost $3000 of compensation.
Alex Astanov
Nov 1, 2022
4
I brought my car in for repairs suugest during the last yearly check. Crazy mix up, but the sevice report I received in June 2020 did not belong to my car, so there really wasn't a need for service. Service did check out my vehicle anyway and suggested a brake flush. Had that done at a fairly reasonable price.
Deborah Crews
Oct 31, 2022
5
Brandon made it a great experience. I REALLY appreciated the car wash and tire rotation with my service!
Liza Warner
Oct 29, 2022
1
I’ve had nothing but stellar service up until now. Needed my annual maintenance it took over a month to get an appointment. In addition to that when I did bring it in I gave him the timeframe to pick it up at my appointment was at 10 and I need to get back no later than four. Also my seat heating on the driver side was not functioning I even gave them a video of the problem. My car is not done even by the end of the day they can’t figure out that there’s anything wrong with the seating and I just don’t know how to use it which is in accurate and then my car was not finished even by the end of the day which is a huge hassle for me. also ask for the car to be washed and cleaned inside and out which I was told was done but the bird poop remained even on the window and nothing had been washed in fact it was dirty and then I brought it. I was told that someone called me about the issue with the seat heater. Tuesday I had to leave a message the following day explaining that it still is not functioning. As told by Monday morning at 9 AM would be getting a call it’s been a full week and nothing. To make matters even worse I was treated so rudely by the salesman. I was interested in turning in my car and getting a 2024 on the same day running service. I was told there would be no way I could afford the payments then I was told maybe I should look at getting a used car. This was in the first sentence of our conversation this man’s never met me he doesn’t know what I can and cannot afford which I made that conversation even more insane. He what is first you tell me possibly I shouldn’t get a Mercedes again I should get something cheaper really?? I’ve never had any of this experience prior. he then said he would call me with a quote for my vehicle trade-in. I had already looked up on Kelley blue book it was well aware for the trade and was however he proceeded to tell me it was approximately $11,000 less than what I had already seen in addition to the fact that he claimed I owed $6000 more than I actually do on the vehicle. I am so di
Lori Salmanowitz
Oct 28, 2022
5
I've been using Mercedes of Reno for my routine maintenance and occasional repair for a few years now since moving to Northern Nevada. I work with Brandon and he has always been a friendly professional. Ever since the pandemic hit, scheduling personnel to do the work and keeping supplies on hand with so many disruptions from the international supply chain failures has kept Mercedes of Reno on their toes trying to complete requests. I've been quite satisfied that they have met their goals in a quality manner despite the circumstances. Nice Job!
Don Goldmann
Oct 28, 2022
5
Excellent customer service by nick and his team . Good experience with them
Kamwal Khera
Oct 24, 2022
5
This was whole new experience for me to buying a car, since last purchase of my last car was more then 15 years ago. All I remember back then was so much hustle, arguing and headaches with sales person but this purchase with Reno Mercedes was very smooth, polite and respectful to customer. Joshua W. was very respectful and helper to us our family and Scott R. in finance went over everything what I need to know and answered all my questions. Very highly recommended to anyone who wants purchase next Mercedes, go to Reno Mercedes-Benz period.
Sang Kim
Oct 23, 2022
5
Dealership is a friendly place. It is crowed with cars everywhere. Busy.
Barbara Smith
Oct 23, 2022
2
I came in for a warranty issue about 6 times in total they figured it out and solved the issue, but the technician put big gouges in my center console and rear panel. They were quick to get parts and replace and we're nice about it so no complains there. my biggest problem is the communication is absolutely ridiculous. Had to call for any update constantly and I have one vehicle and could never get a hold of an advisor (unless it was my advisor which he did a great job), but if he wasn't in then getting any kind of information was like pulling teeth. I ended up just having to show up at the end of the day to even see what was going on. Got my car a final time and there's gum wrappers in my rear door panel and there pieces of my center console just sitting around. Sewhat careless technician. Overall just kind of a bad experience since my biggest issue is communication.
Thomas Mesloh
Oct 22, 2022
5
Went for a recall on backup camera but also got the batteries re- placed in a key fob and got my wife's phone paired to the car. The recall had to be complied with and the batteries had to be replaced but the phone was another issue. We tried and tried to pair it but failed. We're kind of idiots with these phones. The service advisor, Brandon Hanifen, took me to our car, had me sit in the seat and in, about 15 seconds, had the phone paired and me trained. To most people pairing is easy but, to us, it was a miracle.
Garry Shelton
Oct 22, 2022
5
This was whole new experience for me to buying a car, since last purchase of my last car was more then 15 years ago. All I remember back then was so much hustle, arguing and headaches with sales person but this purchase with Reno Mercedes was very smooth, polite and respectful to customer. Joshua W. was very respectful and helper to us our family and Scott R. in finance went over everything what I need to know and answered all my questions. Very highly recommended to anyone who wants purchase next Mercedes, go to Reno Mercedes-Benz period.
Sang Kim
Oct 21, 2022
5
Everything went very well. Staff was helpful and all was on time. Thanks!
Scott Ruck
Oct 21, 2022
5
Tall Brandon and Will are are people to deal with at the branch. Very helpful and went to the process with me. Their shuttle guy name Steve is prompt and provide great service too.
Alan Lapasaran
Oct 21, 2022
5
Great, costumer service is good. We bought our Mercedes here 2 years ago and I also bought some parts and for my own maintenace I bought all the fluids that are needed such as oil and others OEM parts here. Great guys working here....
Virgilio Carolino
Oct 20, 2022
5
Will was so friendly and knowledgeable. He also was so helpful in getting us to Meadowood Mall and back when the car was done. We would recommend him to all of our friends who have Mercedes in South Lake Tahoe. Thank you so much, Will.
Sherri Lindner
Oct 20, 2022
1
This is a dealership that has no interest in being honest or trustworthy with dealing with customers selling a vehicle that had a problem and did not tell. They sold a warranty which was no good and only was good for them I would not recommend this dealership to anybody who wants to have an honest dealer work with them
Harry Reynolds
Oct 20, 2022
5
Excellent service by Will , service manager. He stayed in communication with me throughout my service appointment.
Amy Grigsby
Oct 20, 2022
5
Great team, very efficient.
Mary Torres
Oct 19, 2022
5
Great service, really great sales person answered all of my questions
Richard Robles
Oct 19, 2022
1
Worst dealership service department I have ever dealt with. The phone does not get answered,one is on hold endlessly, and advisor William does not return calls. Not to mention the shoddy work.
James ritchie
Oct 17, 2022
5
Excellent service beyond my expectation by Brandon Muhreberg! Thank you for your care, always!! Mrs. Kyungun Weeks Owner, GLC 300/ 4-MATIC
Kyung Un (Ann) Weeks
Oct 17, 2022
2
Six hours for a B Service totaly unacceptable!! EXCUSE WAS LACK OF PERSONEL!!
Thomas Boxler
Oct 16, 2022
5
Very professional experience. Highly qualified staff and an extremely knowledgeable Sales representative.
Larry Zloczewski
Oct 16, 2022
5
Our experience at Mercedes Benz of Reno with our Service Advisor Nicole was beyond expectation. First of all the human interaction is so pleasant in a world full of robotic communication. Nicole has such a pleasant demeanor and goes above an beyond when asked questions. She is knowledgeable, well informed, and thorough. Service was executed in a timely manner. Thank you Nicole for you assistance
Divine Limo
Oct 16, 2022
5
Our experience at Mercedes Benz of Reno with our Service Advisor Nicole was beyond expectation. First of all the human interaction is so pleasant in a world full of robotic communication. Nicole has such a pleasant demeanor and goes above an beyond when asked questions. She is knowledgeable, well informed, and thorough. Service was executed in a timely manner. Thank you Nicole for your assistance,
Divine Limo
Oct 15, 2022
4
Talked with Svc. Manager who was very helpful and asked me to bring in car to look at the damage. Car was evaluated for other things and time was wasted but everything worked out in the end. Service was well done and conscientious. Glad MBZ of Reno figured out what was wrong and helped me with it.
Diane Longoria-Howard
Oct 13, 2022
5
My name is Stephen Barnes, owner of Lake Tahoe Celebrity Transportation, LLC and we buy our Sprinter?s from them and yesterday I needed a brand new fully loaded GLS 450 an hour after making a phone call to Marcos, he and Nick in finance and Brandon in service (he was in the break room) and put down his sandwich and the vehicle ready in record time. By far the best Dealership bar none and they?re super fun!
Stephen Barnes
Oct 12, 2022
3
The "closer" was a lousy representative for your Mercedes business. He was arrogant and his body language needs great improvement! Such as.... look at a customer when speaking to them, do not bury your head in a computer screen and read meaningless numbers at a pace they do not comprehend and then say, "well there...that is our deal/offer for your car!" I sold you my car because the offer (which I needed to negotiate) was a good one and I did not want to trouble my handicapped wife with additional trips to other dealers. Aside from the "closer" it was a good experience....He needs to be coached!
edward albright
Oct 11, 2022
5
Had a wonderful time working with Marcos ordering our GLE350. We decided to do a build and wait, could not be happier with our decision. Saturday we picked it up, had ask Marcos about putting a ribbon on it for my wife’s surprise. She had a smile from ear to ear seeing the car for the first time. Michael S.
Michael Schweitzer
Oct 11, 2022
5
The experience was a efficient and hassle free. Thanks!
Greg Bras
Oct 10, 2022
5
Amazing dealership. Amazing Salesman, David Rowe.
Ed Loudenclos
Oct 9, 2022
2
This Service location is horribly understaffed. There are only two Sprinter techs to handle all service in Northern Nevada. The parent company, AutoNation, refuses to allow hiring more techs. My Sprinter sat on their lot for more than a month after my appointment when repair required a total of 9 hours! This situation is only about greed. Currently, they have 50 Sprinters waiting for service! Mercedes Benz asks me to contact their GM and let them give me another chance. What they can do is hire more Sprinter techs. They obviously can justify the expansion. But techs are paid well at MB with good benefits. And that would cut into the bottom line!
WILLIAM FRASER
Oct 8, 2022
5
Brandon Muhlenberg made an extra effort to get our Mercedes in for brake replacement and recall. The maintenance was completed well and on time. Thank you!
Robert Ward
Oct 7, 2022
5
My Sprinter was in limp mode and I had an important trip coming up in 3 days…Brandon and Nicole got me in and taken care of quickly!
Dennis B
Oct 7, 2022
3
basic service is very expensive (if you are looking for a $600 oil change, this is your place), takes a long time to schedule, and the attitude is that the customer is always wrong. That said, the work, once done, has been pretty good and we haven't ever had to bring the car back to have something redone.
Shawn Pearson
Oct 6, 2022
5
All personnel have been very polite & courteous.
LES SALZ
Oct 6, 2022
5
Very pleasant experience ,completed work faster than expected provided recommendation which I appreciated.
Arthur Vance
Oct 5, 2022
1
I dropped my R320 off on Aug 2nd for a small leak. It's October 4th and I still don't have my car back! Communication is abysmal. Promises of a price quote...one after another with no call back. Promises of the repairs finished with no calls or accountability. My husband finally got the service rep to text, if that was easier. Still no car! I had to buy a new car, since I missed 3 family vacations in the last part of summer and Labor Day weekend. I wasn't willing to give up taking my kids to the city last week after spending $1000 on concert tickets. Love my new Honda Pilot. I hope Mercedes will buy my R320 for a fair price, since I don't need it anymore. I hope I win the $100 gas card for posting an honest review!
Julie Lind
Oct 4, 2022
1
I waited 3.5 weeks for a service appointment. When my car was inspected, I was told it couldn't be repaired because it needed a part that was no longer available from Mercedes. I called the Chicago based dealer who sold me the car and was told they have multiple sources for the part. I had one shipped to my home and installed it myself. Another problem I had with MB of Reno was communication. The service writer handling my car was cordial, but he didn’t keep me informed of what was happening with my car. I had to call and ask for updates. I don't plan to use MB of Reno's service department again. Also, I would not buy a car from this dealer. Like anyone else needing service, new car customers also must wait weeks to get a service appointment. This includes warranty service.
Geoffrey Jones
Oct 3, 2022
3
Don’t expect them to go above and beyond and you’ll probably be good. Was quoted $350 last year for the same service. Paid $450 this year. The 30K service should have been prepaid but they wouldn’t honor it even though I’ve barely put any miles on the car due to Covid.
Ali
Oct 3, 2022
5
Service advisor Brandon M. was prompt, knowledgeable and friendly. Made the appointment easy
David Collins
Oct 2, 2022
5
Drove from Gardnerville for service on my C300 and was in and out in under an hour and a half. Our tech also took the time to explain why he suggest we get some other things done (tires, and diagnostic work) appreciated the insight and will be back for further service!
val clark
Sep 30, 2022
4
Very professional and helpful staff.
Sandra Bazgan
Sep 29, 2022
5
We purchased a used Mercedes at another dealership and needed service. The service department was our first experience at Mercedes of Reno. Will in service was very helpful. His quote was thorough, and he called to discuss the repairs needed. Additionally, he texted images of the issues/ concerns and walked us to the car to show us the repairs needed at pick up. The work isn't complete yet but I trust them to do the job right.
Kristin Havelka
Sep 29, 2022
5
It was fast. Check same day. Beat Carmax price.
Wesley Chalifoux
Sep 27, 2022
5
I have had the occasion to have my cars serviced at many MB locations throughout CA and. now, NV. MB of Reno is by far the most professional, customer friendly, helpful of any. Their people are top notch. You'll never be disappointed. Jun 2022 Update.....Car needed new tires and, yes, my guys at Reno MB did me another solid. Great price! Great service! Great service! VERY thankful these guys are in town.
Richard Solo
Sep 27, 2022
1
I have owned several BMWs, Audis, multiple Subarus, Lincolns, —more than 40 cars in all. But only one Mercedes. Actually two. First and last. This is the only “luxury’ vehicle I have owned whose service department didn’t offer a shuttle or loaner vehicle for extended service stays. Didn’t wash the vehicle. Didn’t put paper floor mats down or return the seat settings to the original position. The sales process was good, service not so much. Very disappointing for a Luxury brand. Or perhaps it’s the Auto Nation affiliation that lowered the bar. . .
Steve Eckels
Sep 22, 2022
5
I took my Winnebago View in for a service and Nicole was my service manager. She made the entire experience a wonderful one. She kept me updated and she is very knowledgeable.
Lynn Ellis
Sep 22, 2022
5
Brandon and the service techs were very thorough and professional in servicing my car. I?m ready for another 100,000 miles!
Glenn E Taylor Sr
Sep 21, 2022
5
The employees were pleasant, professional and very respectful. They provided detailed explanation of the bill and credited us when it was appropriate. It is refreshing to go to a dealership that demonstrates all of these qualities.
cindi chandler
Sep 20, 2022
5
Very professional and efficient!
Derek Asmis
Sep 19, 2022
3
Lots of delays with getting the vehicle testing done. Dropped off all necessary paperwork for reimbursement of rental car on July 29, 2022 and was told it would be processed in two weeks. Stopped by the dealership after two weeks and advised that due to a backlog of these recall claims it would be ready in 4-6 weeks. Called after four weeks no progress. Called after 6 weeks informed by finance office that the claim had not yet been finalized by them, but they would expedite for the amount of $143.00. I informed them that the cost for the rental was a total of $744.00. They said they would make the correction and submit to corporate. I expressed my frustration with the delays and asked why it took the finance office to not review for 6 weeks and that I needed to have the check within two days or I would be calling the corporate office. Somehow the right people were involved and we finally received the full reimbursement $744.00 on September 8, 2020.
Kevin Roukey
Sep 19, 2022
4
Kwanny always gives the best service. He goes out of his way to research needed information to make an informed decision.
Donald Naquin
Sep 18, 2022
5
Mercedes Benz of Reno has always been extremely thorough and friendly. Couldn't for a better place to take my Mercedes
Denise Romero
Sep 18, 2022
5
Had my car serviced and key replaced. All went well. Everyone was friendly and communicative and very helpful.
Paula Ganley
Sep 16, 2022
2
Recall of 2020 GLB250 brought in for service. Vehicle recall was estimated to take about five days which included waiting for parts. Three weeks later the repairs were finally finished. During this excessive delay MB of Reno never called to explain why the service would take weeks to complete. I never called to inquire about this delay. That?s the dealers responsibility to keep the customer informed which never happened. Disgusting, nonexistent customer service. Avoid this dealer if at all possible.
Trent Saviers
Sep 16, 2022
5
I was amazed at how easy and seamless the sell of my Jeep was. Maia was great to work with. I would recommend Mercedes of Reno to anyone.
Monica McMurray
Sep 14, 2022
5
very good experience; fixed price. good vehicle and not they typical stress
Shawn Kelso
Sep 12, 2022
5
I always am treated well at MB of Reno. Brandon and all of the other folks to out of their way to make sure I’m kept informed about the status of my service and comfortable while I wait.
John Reid
Sep 9, 2022
5
Brandon was great in returning my calls or texting me when everything was ready.
Kaili Sanchez
Sep 8, 2022
5
They take great care of customers. Dave Rowe is the best.
Patty
Sep 7, 2022
5
My salesman was awesome. If anyone was pressured, it was definitely the sales guy cause I wouldn’t leave him alone about the car I ended up buying. Better buying experience the Carmax.
David
Sep 7, 2022
5
Kwanny is patient, kind, knowledgeable and effective. He is the reason I keep buying cars at your dealership
Jean
Sep 7, 2022
5
Was able easily drive to the service department, park a large Revel, and get some coolant along with expert advice on how to refill the reservoir.
Sarge Kennedy
Sep 6, 2022
1
We had a major repair done on our Navion sprinter and have had issues since then. We spent $600 above the $8600 we paid them to rectify the overfilling of the oil MB of Reno did. We have emailed and called for over a month with absolutely no communication back. Unfortunately we live 5 hours away so cannot go in in-person. The lack of communication on their part is extremely disappointing.
Sally Douglass Percich
Sep 6, 2022
5
Mercedes Benz of Reno is extremely lucky to have Brandon taking care of your clients, he has always been extremely helpful and very knowledgeable of what is needed for the brand.
Sandy Alkon
Sep 5, 2022
3
The salesman was friendly, accommodating and helpful. Despite paying cash for the car, the transaction took about two hours to complete, which seems extraordinary. I purchased a used car, and many of the items on the dealership’s “checklist” stating they had been checked and verified as satisfactory were in fact in need of repair or replacement. Since I purchased the car 8/20, I’ve had to replace the front upper and lower control arms, sway bar connecting rods, rear shocks and several light bulbs. The headlight mounting assembly is cracked. The oil level sending unit is malfunctioning. The parking distance monitoring system does not work. It was a 10 year old car, and I realize I should have had an independent shop verify the car’s condition prior to purchase, but I was lured into a false sense of security by the dealership’s claim these items had been checked and verified operational. The dealership offers a 5 day/250 return policy, but frankly I didn’t drive the car during the first five days.
Roger Hampton
Sep 5, 2022
5
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Bra Elliott Smith
Sep 5, 2022
5
Very nice service...replaced rear camera on my GLA 250
Ron Armstrong
Sep 4, 2022
5
I’ve had nothing but positive interactions with everyone at this dealership. Dave Rowe and everyone on the showroom floor and financial department have been amazing to work with, always keeping us updated and going above and beyond to make sure we were 100% happy with our purchase. Javier was very helpful in explaining all of the features of the car and even came to our house to set some settings up. Transactions have been quick and seamless. Service department has been great- would advise to schedule service appointments in advance if possible.
Alicia V
Sep 3, 2022
5
Bought a used Tesla 3 from this dealership. The car was delivered as promised and the salesman, Steve jumped through hoops to make sure everything was perfect.
Gary
Sep 3, 2022
5
Mia was absolutely wonderful! We appreciate her coming in on her day off to help us. She was very professional and kind.
Emily Hoover
Sep 2, 2022
5
Good
irfan burney
Sep 1, 2022
5
The service department has really upped their game. They are now awesome to deal with. I have seen a remarkable difference since Brandon and Will have been there.
Ronald Durkin
Sep 1, 2022
5
Love the service department. Hassle free, quick and friendly service.
Neiko Melendez
Sep 1, 2022
5
Mia Yocum was exceptional. Very professional and not “pushy”. She was knowledgeable and efficient. It was a pleasure to deal with her and I came away very pleased. I had attempted to sell my car to several other parties, including CarMac, and Mia was superior in every aspect of process.
Jay Rzasa
Sep 1, 2022
5
The best service team. They are outstanding with communication and prompt with service.
Jana Jin
Sep 1, 2022
5
Great place to take your Mercedes for Service. Will was wonderful getting me checked in. I scheduled a loaner vehicle but there didn't seem to be any available. Will took the time and made sure I was able to get a loaner for the day. I live so far away from this dealership and I had so much to do in town. It would have been a waste of a whole day to just sit in the dealership. Thank you, Will for caring for your customers.
C. Victory
Sep 1, 2022
5
Love the customer service
Neiko Melendez
Sep 1, 2022
4
had trans oil replaced and it took like 4 hours so I was not that happy waiting for so long.....hopefully it helps the car last longer
STEPHEN P CONNOLLY
Sep 1, 2022
5
Customer service was outstanding. Made the deal online and over the phone. Everything was ready when I got to the dealership, they had me signed and out the door very quickly.
Alex K
Sep 1, 2022
5
I'm always satisfied with the service provided here. Scheduling is really easy to do and Brandon is great to deal with when I come in. His communication is great and he let's me know what's going on with the service and repairs needed for my car every step of the way. They really make the process painless here, I won't take my car anywhere else.
Daniel Hernandez
Aug 31, 2022
5
Dave Rowe helped us with a very sensitive issue regarding our parents vehicles. He made it very easy and it is truly appreciated. He also helped us in a very quick timeline to purchase one of our parents leased vehicles. You can’t ask for a more dedicated person to help you with the purchase of your new car.
Pam Foster
Aug 31, 2022
5
Super patient, not pushy, and was willing to deal with me messaging them 490 times in a 2 day period. This was less stressful then shopping at Carmax.
David C
Aug 31, 2022
1
They always take for ever and never have loaners other then that people are really friendly.
ronald astorga
Aug 30, 2022
5
Top-notch professional service from beginning to end with the sales team at Mercedes-Benz of Reno. The purchase was quick and smooth, and Marlonn was a breath of fresh air to work with. We found the perfect car for me and I am so very happy with it! Scott perfectly walked me through the warranties coverages to help me decide the best ones to purchase. Consierge Javier gave me a beautiful tutorial of all the important features of the vehicle and we also had a complimentary follow-up meeting to run through the other many wonderful components within. Best decision I have made to purchase my new beautiful car from Mercedes-Benz of Reno!
Denise Hallerbach
Aug 26, 2022
5
Both times I brought car in had to walk over 5 miles back to city because no bus or shuttle.
Tristan Sharp
Aug 25, 2022
4
The Service Area is always clean and stocked with refreshments. I would have liked to see more gifts for sale in shop. There was nothing for ladies. I love a nice polo or sweatshirt, tote bag or car coffee tumbler with the logo.
Lani
Aug 22, 2022
4
Was disappointed didn't receive a phone call back. I had called 4x. Car was washed after service, not great at all.
Sharon Valerio
Aug 21, 2022
5
Will was exceptional with keeping in contact with me and letting me know how the car was doing and what else needed to be done. which I really appreciated.
Kimberly Palish
Aug 19, 2022
5
Brandon was very helpful and pleasant. The warranty work was successfully completed and my car was ready at the promised time.
Michael Lindell
Aug 18, 2022
5
On July 29th the engine in my malfunctioned to the point that I needed a new engine. Brandon at Mercedes got me the new engine that it needed and finished the installation on Aug 16th. Brandon was very helpful and professional during the process. My Mercedes is as good as new now. Thank you all at Mercedes. Bonnie Thiessens
Bonnie Thiessens
Aug 17, 2022
5
Quick service. Called me to let me know that they are waiting on the oil filter. (PORSCHE 911).Pleasant and professional
Fred Tafoya
Aug 17, 2022
5
Very pleasant and helpful staff, serviced car and did any recalls, provided a loaner car
Judith Harris
Aug 16, 2022
5
The sales rep who helped me with the purchase was professional and pleasant and made the buy actually stress free. I did need to have a minor issue fixed, the service dept director handled it personally and they went above and beyond to give my new car a thorough check over to make sure everything ship shape and that I was happy. Mercedes Benz of Reno is a great dealer to work with.
Sarah Henwood
Aug 15, 2022
4
Faster than expected service this time around. Service advisor had her act together
Russell
Aug 15, 2022
5
Hard to get appointments when service is due, but work is done in two days. Thanks
Durdana Qureshi
Aug 7, 2022
5
There was a bit of confusion on appt Yet Brandon jumped in Got my car done and I was on my way!!! I appreciate professional yet personal service I found it here Thank you Mercedes Benz of Reno!
Mindi Russell
Aug 6, 2022
5
I have bought two cars from this dealership as well as having them serviced. They have never let me down with their fair prices and excellent service. My service rep. is always willing to give the best service and always with a smile.
Frank Capallupo
Aug 3, 2022
1
They couldn?t care less, from the ?advisor? to their manager. By far the worst experience I?ve ever even heard of at a service center. Unfortunately, those of us with original & extended warranties are stuck with these animals. Just awful.
Black Bart
Aug 3, 2022
5
Five stars very friendly staff. Free Drink?s ? Go check them out.
Dario Lizarraga
Aug 2, 2022
5
I had my Sprinter RV towed in due to fuel injection problems, I worked with Nicole at the Reno Nv store and she was so professional and helpful and she kept me informed during my repairs she is an excellent employee, cheerful and knowledgeable I have already recommended her to family and friends.
Vicki Bussey
Aug 1, 2022
5
The wait time was ridiculous but customer service representatives were calm and collected, got their jobs done in a timely manner and always updated me when they found out anything new. The only downside was waiting for over 6 hours for an inspection and oil change.
Elizabeth Hicks
Jul 31, 2022
5
A great dealership. I was dreading the whole process of purchasing a vehicle but this dealership was refreshing. No hassles. We were treated with courtesy and respect. Sunni was our salesman and he was extremely courteous and knowledgeable. I would definitely purchase a vehicle from him again without reservation. I highly recommend this business.
Bonda Young
Jul 30, 2022
5
Recently had some not so great experiences. This was my first time coming back after that. They definitely made it up to me and my car service was done super quick and the service tech was wonderful.
Jessica Porreca
Jul 29, 2022
5
I have now bought two cars from them and they are fair honest and very courteous.
Frank Capallupo
Jul 28, 2022
4
I had a hassle free shopping experience every one nice and professional
Reza Sarsangi
Jul 26, 2022
5
The sales people are nice enough and I feel that I received a good deal without significant pressure. After being introduced to the sales person I worked with, I was left alone for about 15-20 minutes without an update, but I figured that was due to them being busy. The weekend following the purchase, I noticed that I was missing the wheel lock keys and contacted the dealer. For a certified pre-owned vehicle, I was surprised on this one. It has been almost a week now and I have yet to hear back.
Stephen McCord
Jul 16, 2022
1
I took my Mercedes SLK to the dealership because my new serpentine belt was chirping, and was extremely noisy. They had it for 14 days. During those 14 days I had to call repeatedly to get any information about the car, and it took them eight days to notify me that they had started working on it three days after my appointment date. Since this was a simple check that should’ve been done in no more than two days, I am very disappointed that they had it for 14 days. Everyone was extremely polite and apologetic, but the lack of contact was absolutely appalling. I will only use this dealership as a last resort, and only then, because many independent mechanics do not have the proper equipment to work on Mercedes-Benz.
Michael Brown
Jul 14, 2022
5
Great service team……especially Brandon…..took great care of us.
Katharine Maier
Jul 13, 2022
5
The best experience in buying a car. We drove from Roseville to Reno because our local dealership had unacceptable customer service. Can’t say enough about the service we received from Reno. Everyone from sales to driving off the lot. Told us what to expect for the timing of the delivery of our new car & were spot on. Will drive up there for service also. Love my new GLE 450!!
Lea Anne
Jul 13, 2022
5
Keeping good contact with me, makes good prices, and fixed my car fast
Alexander Denishchenko
Jul 10, 2022
4
Service was done in a timely fashion. Tire pressure wasn?t correct other then that everything else was great.
Helen Boga
Jul 9, 2022
1
I found through an online ad and purchased a certified used 2021 Mercedes with 1000 miles on it for a few thousand dollar below MSRP back in August 2021. At the time, I asked if there had been any damages to the car and the response I got from the sales representative was that only the sunroof had been damaged and replaced. I received the car out of state and everything looked fine at first glance and I never imagined I would need to look further since I had purchased a certified used and almost new Mercedes from the dealer. After a few months I decided to get the car detailed and install clear protection film on the entire car. What became evident during the process is that the car had had extensive body paint as well as some repairs on both the rear fenders and roof. I contacted the person who sold me the vehicle and sent all the pictures indicating this was the case and he responded by stating that he was not aware of any repairs or paint and that he would have to get back to the service manager. Having waited a couple of weeks for a clear answer, I was informed that in fact the car had been repaired and painted outside the dealer at a certified Mercedes facility. I was shocked at that point however, I needed to have the car repaired professionally and this point and asked for the repairs to be refunded by them. They then mentioned that they had to wait for the body shops insurance claim process in order to reimburse me for the repair costs since my car was no longer in Reno. Almost two months into this and after weeks of following up through multiple emails with no responses, I escalated the matter with the Manager of the dealership and I also spent a few weeks following up until I put a deadline in which I requested there would be an official response. Almost 3 months into this, they finally made a decision to refund the cost of repair, which I thought was below the absolute minimum they could do given the fact that they hadn’t disclosed the extent of the repair the vehicle had even though I clearly asked and it was information they had and failed to mention.
SA
Jul 8, 2022
5
Thanks for being friendly and professional! Your staff was great, truly a no haggle, no hassle, no pressure, no BS environment... Great experience!
Jimmy Schiotis
Jul 7, 2022
5
Thanks, fast , easy, good follow up. Great car, clean and passed a third party mechanic review, so far so good. And on a hot day the Mercedes buyer who was present even offered to watch our dog
William Auldridge
Jul 5, 2022
5
I recently purchased a 22 GLC. I drove it off the lot and everything was great. Then that same day, I was heading home from work and the vehicle started cutting out l, spitting and sputtering. I called my salesman and he told me to head back to the dealership- I barely made it. They had a loaner car ready for me. I didn?t end up with that vehicle has the motor was bad. I kept the loaner for about 2 weeks until another vehicle came in. The dealership was very accommodating and ensured I was a happy customer. I love the vehicle and the way I am treated when I stop in - it?s like we?re family.
Debra Hawley
Jul 3, 2022
5
Will Goodpasture my service advisor did a fine job keeping me informed as to the progress of the service.
Patrick Whitney
Jul 2, 2022
5
Brandon M. is great to work with! I had an emergency with my front tires & he got them ordered the next day so I could bring the car in to have them installed. The annual servicing on the car was due in 30 days & he had them do that while they had the car since I don't live in Reno. They washed & vacuumed it before giving it back to me, saving me having to do it when I got home. Thank you so much Brandon!
Michael Elges
Jul 1, 2022
4
The service is always good do to Kwany (SM). My problem is with the cost of the labor rate. They are very very high. If you change a bolt it?s $500.00 you can not get a repair done for less then $500.00. I enjoy my MB 550 SL but I won?t buy another MB because the prices for repairs does not seem right. The MB repair prices make this car dealership not recommendable.
Glenn Fleming
Jun 29, 2022
5
Great service. Had to wait for the car and they were fast. But they didn’t think it was fast enough so they gave me a discount!
Jaci Carson Hunt
Jun 24, 2022
5
We ordered a 2022 GLS 450 in January. It was built to our specifications, which was really nice. We were able to include the things we wanted, customized the way we wanted them, and didn't have to take (or pay for) things we didn't want. The car was delivered in late April and our salesman, Nick Khamis even took the car to another shop to have window tinting and Clear Bra done before we picked it up. That was a huge benefit to us, as we live in a small, remote town without these services. It was so nice to pick the car up with all of that completed. All the features were shown and explained to us (although we could use a 3-credit class to really learn everything the car will do and how to access/use it). We love the car and had a great experience with our purchase.
Robert Colon
Jun 23, 2022
5
If you want your car serviced correctly, thoroughly and professionally?practice patience. No matter how much in a hurry you may be, MB-Reno won?t deliver your car to you until it?s 100% ready. Thank God for that! That?s why I continue to go there; Will Goodpasture knows his stuff and treated me with respect my entire time at the dealership. I?ll make sure to book with him, personally, once more.
Clint Adams
Jun 23, 2022
5
Thank you for the awesome service and help finding my beautiful new car!!!
Nicolette
Jun 18, 2022
5
Went in for my 20k mile service on my Sprinter RV. Door was not sealing correctly and after the service the agent really dug in to make sure the issue was fixed! So much nicer now having a properly sealed door! No cold / hot air coming in through the window controls and door handle! YAY!
Cooper Lees
Jun 15, 2022
5
Marcos was incredible, his knowledge of the product, his presentation and every question that I had he was able to answer. I have been involved in many business's in my life and I would value Marcos as a huge asset. Regards Steve Wright
Stephen Wright
Jun 14, 2022
5
When we scheduled our service for two vehicles, the scheduler told us that no loaner vehicles were available so we had to schedule the services on separate days. We called our service advisor Brandon the day before our first service and he was able to arrange a loaner vehicle and service for both vehicles at the same time. Since the dealership is 30 miles away this worked to our best advantage. We have worked with Brandon for several years and he knows our vehicles well so we trust his judgement. Highly recommend the dealership and service department.
Charles Schardin
Jun 12, 2022
5
My service rep Braden is the best. A real asset to Mercedes of Reno
Michael Frank Conti
Jun 9, 2022
5
Ordering a car can be like a visit to a proctologist. Not at MB of Reno. I ordered an AMG E53 Coupe and with all the issues of logistics and chip shortages (not potatoes) The process was unquestionably smooth and Dave Rowe the salesman extraordinaire was never flustered in spite of my incessant badgering and 500 word text messages. If I could give MB of Reno ten stars I would. I have bought cars from many states and none can compare. In most places professionalism is only an afterthought, not here and I am very grateful for it. Thank you!
Dan Webb
Jun 8, 2022
5
I have bought a zillion cars over the years, high end and sports cars, but Dave Rowe at Mercedes Benz of Reno is the Atlas holding up the world of professionalism, knowledge and seamless transaction process that is second to none. In today's world of overpricing and customer abuse, there was zero of that in Reno. Look elswhere but call Dave Rowe. You'll be as happy as when the police "onlt" gives you a warning!
Dan Webb
Jun 8, 2022
5
I accidentally showed up to a service appointment at 2:30pm when I was suppose to be there at 9;40am. They got me in super quick and very easy to work with.
Avery Bankston
Jun 8, 2022
5
The service department was amazing I had a check engine light on, they did the diagnostic .the original price for doing that was around 200.00. After spending their time and labor it turned out to be gas cap issue. They did not charge.me anything and they even washed my car. They refused to charge me anything. Thank You Mercedes.benz
Paul Timothy Mouriski
Jun 6, 2022
5
Only place to take your car for service! Service department if filled with great people who do their best to take care of your cars needs!
Jocelyn Roach
Jun 6, 2022
2
I had a very difficult time communicating with the service department . They had my car for over 2 weeks and I found it impossible to find out what was going on
Barbara Bossung
Jun 3, 2022
5
I was greeted almost immediately by my salesman Chance. Which I like because I don’t like waiting around. He answered all the questions I had as I have never driven a Mercedes. When I told him I needed to speak with my husband, he encouraged me to do so. I felt no pressure. I ended up getting a vehicle same day. I would recommend Chance as your salesman at Mercedes’ of Reno.
Nikki Greg Thomas
May 31, 2022
5
Brandon is the best service manager! He takes care of myself, my partner, my entire company and fleet as well as friends. Couldn't ask for a better service professional. Thank you Brandon for keeping all of us safe and on the road!
Justin Anderson
May 30, 2022
5
Excellence in service for MB vehicles. Service staff is very attentive.
A Addison
May 27, 2022
4
Required $2k in shifter+ repair - 1st part arrived damaged so had to wait a few extra days (Uber and rentals) to get by. Hope this repair lasts for the remaining life of MV.
James
May 25, 2022
5
Chance Karen and Dave Rowe made this purchase transaction efficient and pleasant. I would not hesitate to purchase another vehicle from these two gentlemen in the future!
Catherine Wright
May 25, 2022
5
Great experience’s at this dealership. David Rowe is exceptional. He goes out of his way to take care of you before, during, and AFTER the sale. We are very happy repeat customers and appreciate the strong relationships we have formed over the years with both sales and the service departments. Brandon is incredible in the service department a true professional and Javier does a excellent job keeping us up to date with the new technology. We appreciate how much they show us they value our business and TIME. They always find a way to accommodate our lives and schedules. They are such a pleasure to do business with. We highly recommend this dealership because you will not be disappointed.
Kimberly Eric Fiegehen
May 24, 2022
5
Service was excellent and fast. Brandan was so helpful and put price and service time up front. I would highly recommend Mercedes-Benz of Reno.
Phillip L Saylor
May 23, 2022
5
Professional and friendly service agent and quality service provided
Carl Staub
May 23, 2022
5
My advisory Will was awesome very patient and helpful I was very impressed
Yon soubiea
May 20, 2022
5
Nick was great to deal with. Helpful and professional
Cheryl Mayne
May 19, 2022
5
Great customer service. They don?t nickel and dime you to death.
Wesley Keller
May 15, 2022
5
Very friendly and very professional Very clean facilities
Robert Mount
May 7, 2022
5
Gian was very helpful in educating me about trade-ins and financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars!
Justin S Platon
May 7, 2022
5
We had visited another car dealership before going to Mercedes Benz of Reno. The other dealership acted like we did not even exist. No one came out to see if they could assist us. We decided to stop at MB of Reno. Chance came out and offered his assistance. He was very professional and not pushy at all. The entire experience was a no pressure experience. The staff there was helpful, courteous and efficient. They made the process so easy.
Janice Fogolin
May 7, 2022
5
Very professional and convenient location. Bought two MB from dealer
David Hardie
May 7, 2022
5
This was the best experience I have had at Mercedes in 5 years and it was mostly due to my sales rep, Will Greatpasture. He was ready for me when I got there, where I waited over an hour last year. Will has a great personality for dealing with people and is a hard worker.
Jeanne Giuffrida Peyton
May 5, 2022
4
Brandon our advisor was Professional, knowledgeable and communicated in a timely manner.
John Weiss
May 5, 2022
5
Helpful, friendly, willing to work with you, and very knowledgeable about out of state transactions.
Michael Cadwell
May 4, 2022
1
I made an appointment specifically for ?recall work? and also the 6 year standard service, per dashboard warning light. Van was out of warranty, but I chose to go to dealership because of the customer service I?d received previously. I do not live near the dealership and at time of appointment scheduling, I was told service would take one day. On day of service (Thursday) was told ?recall part? had to be ordered and vehicle wouldn?t be ready till part arrived (Monday) and then a full day recall work performed. I was told I can?t take my vehicle once the recall part was ordered and recall part won?t be ordered, unless they have the vehicle... basically the vehicle needed to remain at the shop while waiting for the part. None of this explained when I made the appointment. Lucky for me, the service manager used the ?recall part? ordered from another client, who was able to be without their vehicle for several additional days. When I went to pay for service, the dealership would not honor expired service discount coupons? which wasn?t a problem in the past so I assumed it wouldn?t be a problem this time. Because the cashier closed 30 minutes earlier, I was also unable to pay by cash, without having exact change. I asked to pay over the amount, and return the following day for my change, but no one would take responsibility for the cash. When trying to reach my specific service manager, on several occasions, it was very frustrating that ?call center? operator was not at the actual dealership. I spent over $900 on just a standard service? which was only for some new wiper blades and various filters. For that amount of money, I?d hope high quality Mercedes would have washed my vehicle (other dealerships do that)? or at a minimum they could have used a paper floor protector and washed the windshield. And finally, when I left the dealership, I realized my Bluetooth phone was no longer connected. With still an hour before closing, I called the service manager to see if I could return or come back the next morning for assistance. I couldn't reach him, left a message and he never called back. I returned to the dealership the next morning and was told I?d need a product specialist, who was not going to be in for another hour.
Ana Rode
May 4, 2022
5
This place never disappoints. Very professional and caring. I also want to give a shout out to Marcos, who was gracious enough to let me drive his personal car to pick up my kids from school while my car was being updated! And Steve for shuttling me to and from the dealership!
Rina Johari
May 2, 2022
1
Purchased a Mercedes GLA45 AMG from Mercedes Benz of Reno; which I towed back to LA on a trailer to keep the miles down. When driving it around in LA, I heard a noise in the rear. Took it to MBZ of Valencia and found out that the rear differential, rear shocks, and center speaker, all needed replacement . Luckily I had purchased a warranty (that only covers the differential). This all happened within only driving the car 250 miles and the car only having 61,000 miles overall. The issue for me is they tout about a 125 point inspection and let this happen. The Mercedes dealer in Reno has not been supportive in any way. This isn?t over with yet. Stay away from this dealer.
Eric Beauchamp
May 2, 2022
5
Mercedes Benz of Reno was very professional and very easy to work with. Geon and Nicolas were the best
Dan Langum
Apr 29, 2022
5
Nice, quick and easy. Nick was a delight to work with
Janet Simpson
Apr 27, 2022
5
I brought my 2013 SLK350 in for an A3 service, since I was close to 60k miles we decided to go ahead and do the 60k service at the same time. I live about an hour and a half from Reno. This work was going to take the entire day so they had a courtesy car available for me and since it was a Friday they had no problem with me keeping the car over the weekend. Brandon was ready for me when I arrived, let me know when they were finished with my car and had it ready and waiting for me when I returned to pick it up. MB of Reno is one of the few businesses I actually look forward to dealing with. Sales was great when I bought the car and service has always been a pleasure.
Kent Karge
Apr 21, 2022
5
We were very pleased with your service. The price was right and the information given very thorough
Astrid Baumgartner
Apr 19, 2022
5
I have dealt with this Dealer several times before. Each experience seems to get better. Price, Service, Financing and especially The Sales Person Dave were the Best.
Jerry Gerow
Apr 17, 2022
5
I just took my Mercedes in for its annual service. As always, it was a quick and seamless experience. Branden was ready for me when I arrived and got me checked in right away. He explained everything that they would be doing to my car and gave me a quote. The car was ready when they said it would be and there weren’t any other things that they thought should be done, like with other places I’ve been. I am very pleased with the service I have received at this dealership and would highly recommend it to others.
Belinda Mencarelli
Apr 11, 2022
3
This is the 2nd Mercedes I have bought from this dealership. Love their cars. Since someone else took over this company, there is no customer service. I won't buy a 3rd I am sorry to say. Also, they do not return calls and their prices have gone up. After every service I receive a coupon for a discount in the mail after the fact so they never get used.
Vicki Hamm
Apr 11, 2022
5
My car was serviced while I waited and was completed and washed 1 hour before it was promised. I?m extremely happy with this dealership and service writer Brandon Hannifan in particular.
Ken Randel
Apr 11, 2022
5
Marcos was an awesome sales representative, answered all my questions honestly, and made the car buying process a breeze. The finance team was also great, they did not try and push any extra stuff after I said no, but made sure I fully understood each package. I would highly recommend buying a vehicle from MB of Reno!!!
Kane Southard
Apr 8, 2022
5
Very polite and efficient! Moritz was very helpful and took care of my Sprinters needs!
Michael Powell
Apr 8, 2022
5
Everyone I?ve felt with has been great. Above and beyond, funny, kind, helpful.
Hailey Johnson
Mar 27, 2022
5
First car buying experience. They worked very hard to get me the best financing deal. Everyone was super friendly and I love my car.
Corey Reando
Mar 27, 2022
4
Felt somewhat pressured to replace tires with 15,000 miles on them on a car that is driven less than 3500 miles a year. Fell we can safely get another year out of them - possibly 2 years.
Guy Pelham
Mar 26, 2022
5
This was the first time that I have purchased car where I did not feel that I could have done better elsewhere. Nick Khamis is a 5 star salesman to work with and everyone else I had any interaction with were friendly and or helpful.
Mimi
Mar 23, 2022
5
Found this dealership with easy to deal with. All communication to set this deal in place was done by message or phone. Nick made this the easiest car transaction I have ever had. When I arrived at the dealership all numbers stated the same, as far as trade in allowance and cost if new car.
Mona Arce
Mar 20, 2022
5
Needed a critical repair Sprinter was in countdown mode is my only vehicle. They were able to get parts and also take care of maintenance items.
Roy Hall
Mar 17, 2022
5
Able to fix my problem. Had the part I needed on hand.
Lewis Davidson
Mar 16, 2022
5
Brandon Muhlenberg was was very professional in getting my Sprinter in and repaired in a very short time.
Donald Snell
Mar 16, 2022
5
exellent service, schedule are very good on Time for service or etc also, exellent sale on certificat used cars. why spend $$$$ a lot of money on different brands. when you can buy certified used Mercedes Benz. also customer service it's awesome
Ernesto Lara Reyes
Mar 15, 2022
5
I bought my car from Mercedes Benz of Reno and they were so great to deal with. Down to earth and treated me like a person. I use their service department and they are honest and efficient. I’m happy to continue to use their services. Thanks to all of you!
Jamie Sawyer
Mar 10, 2022
5
Brandon in service is why we go to this dealership, sales management should take note.
Daniel Vradenburg
Mar 10, 2022
3
What was supposed to be a three hour service ended up taking over seven hours with no update, no return calls and no indication of progress. The service manager did give me a 15% discount for my ?patience?, but the ultimate cost was the same as the original estimate. Plus it is the same thing that happened last time I took my car for service. Ultimately they did a fine job - and washed the car - but I hated the extra four hours of killing time while I waited.
Judith May
Mar 9, 2022
5
Date and time easily reserved on line. Easy check in and timely service.
Gary Copelin
Mar 9, 2022
5
Have had my 2017 Sprinter van serviced and repaired their multiple times. Appointments have been easy to make, costomer service has been excellent, waiting area is real nice, have given me a loaner car when they could. All the people there I have dealt with over the years have been professional, honest, friendly.
Joe McAvoy
Mar 2, 2022
5
Great sales and service departments! Very helpful in supplying loaner cars while service is being performed. High quality and high class dealership.
Debbie Gerdin
Feb 21, 2022
4
New tires, Brandon went out of his way to get us in ASAP. It took as long as expected. Waiting was boring.
Debra Iodence
Feb 21, 2022
5
I could no be happier with Mercedes-Benz of Reno. I recently had a flat tire and they took care of everything, they even did a complimentary wellness check on the vehichle and washed it insdie and out. As inconvenient as a flat tire is, I left feeling very well taken care of.
Kate Colby Nelson
Feb 17, 2022
5
Excellent service and knowledgeable staff. A 10 from beginning to end.
Cristian Shomlea
Feb 17, 2022
5
Excellent service from Service dept & sales with Dave Rowe.
Peter Gerdin
Feb 12, 2022
1
Their service has sure gone to pot since the company was bought. It took over a month to get an appointment. They are short handed and no loaner cars. However, my service man was very understanding as my husband was in the hospital and later died that night. He did the best he could and that was very much appreciated.
Juanita Cox
Feb 11, 2022
5
I recently purchased a certified pre-owned GLE AMG 63s from this dealership and have absolutely no regrets. I Contacted Marlin from the internet sales department to get information about this specific GLE. Being located in Sacramento CA, approximately 3hrs away I couldn’t just pop-in and inspect the vehicle. The car met all my expectations and Ken the ( manager) was able to configure all the number and have all the paperwork ready when I arrived to purchase the car. Seamless. Oh forgot to mention I drove past 3 local Mercedes dealerships to purchase this vehicle.
Cam
Feb 11, 2022
3
Very average to say the least nothing special just treated like any other
Daisy Hernandez
Feb 11, 2022
5
Very professional from drop off to pick up. All repairs completed in a timely manner and Service Writer was very knowledgeable and friendly.
Russell Ray
Feb 10, 2022
5
Scheduled online easily. Service Rep was very helpful in getting us a loaner car, as we brought in two vehicles, and we live 30 minutes away from Reno. Kept us up to date on service progress, and contacted us the following day when both had been completed.
Roger Meyer
Feb 10, 2022
1
They have no problem selling you a car but when it comes to the service department they're far from helpful. Everytime I've dealt with them it was a hassle. Appointments were pushed out for a month. They offer no rentals. Purchased wheel/ tire warranty but have a gash in my tire I purchased 6 months ago. They expect me to be with out a vehicle for a month before they can fix it. Ridiculous service wouldn't recommend buying from them their service doesn't match the mercedes name.
T
Feb 9, 2022
4
Brandon H in service was very communicative and friendly. Overall happy with services received here.
Aria Torii
Feb 3, 2022
2
They no longer pay fair prices for trade in or outright buying have sold three cars their no more They would not fill the gas tank on a 57K plus car, that is really petty of them I will not return.
Stephan Becker
Feb 1, 2022
4
I bought my car entirely online, 1st time doing that for me. overall a good experience until the end when they insisted I had to see finance guy before leaving. What for? I waited 45 minutes for the guy to finish strongarming customers ahead of me to buy a warranty. Since I had already stated I didn’t want warranty, paint sealant or upholstery protection this was a complete waste of my time… on a work day!! They finally sent in a salesman of the old school who proceeded to be quite rude (though he accused me of that!) who insisted I agree to come back later if needed. For what?? They already had my car, their check and the keys to my trade in. Too bad that end game really changed my perception of buying a car from MB of Reno! I will note, however, that the internet sales manager Marion was extremely helpful and knowledgeable! I wish I could have just dealt with him!
Carfan55
Nov 18, 2021
1
Scheduled a windshield replacement a month and a half in advance only to be called after the vehicle was dropped off that they don’t replace windshields. My car also needed the 40k service so I went ahead and continued with the service. The employees left the back windows open when it was raining. I called to try and get them to close the windows, even left a couple messages on the voicemails but to no avail. If it wasn’t for the Mercedes App I wouldn’t have known what they did. Thank God for technology. I live an hour and a half away and worked that night otherwise I would have driven to close them myself, water mark stains on the door sills and leather. The gentleman came with me to inspect the car when I got there he saw the damage and was kind enough to put it in writing that if I wind up with any mechanical errors (for the windows) they will replace them free of charge. I wasn’t notified when the car was finished so after four days I just showed up. Thanks for keeping your clients informed. I would NOT recommend this MB to anyone. Worst customer service. You can call and leave a voicemail all you want but don’t expect to get any sort of response nor update on anything.
FîreFøx
Nov 12, 2021
5
The entire staff is professional, knowledgeable, courteous and friendly.
William Korn
Sep 25, 2021
5
Very professional and easy to deal with.
one on one
Sep 16, 2021
5
Mercedes Benz Reno has a fantastic service department. They go to great lengths to make sure you are treated professionally. Everyone is very friendly and responsive. The service was performed on time and was reasonably priced. Would highly recommend buying a car from this dealership to enjoy the benefits of their service department.
KathyJc
Sep 12, 2021
1
This place is such a challenge. I made an appointment, had it confirmed by e-mail, and showed up with my RV only to find them closed because it was Labor Day! But they had made the appointment….!!! They weren’t even terribly apologetic or embarrassed by the whole mess. In fact, a few guys were in the Sales Department and one of them — who I later learned was the Manager! — was totally NOT helpful! They did quickly take care of my service issue the next day, and they reimbursed for the Ubers that all this mis-scheduling required. Not the first time that I’ve thought that if they weren’t the *only Mercedes dealer in town . . . 🤬
Myra Soifer
Sep 9, 2021
5
Great service center .Very attentive staff.
Michael Conti Sr.
Sep 3, 2021
1
As previously stated by several others, my service was subpar as well. Scheduled a simple oil change and tire rotation. Just getting an appointment is a hassle since nobody will return phone calls. Customer service is pretty much non existent. The “service advisor” made me feel like I was an inconvenience since he was the only person in the place on a Saturday. After picking up the vehicle I noticed that even though they rotated my tires they failed to check pressures. And this wasn’t the first time. I am told that Mercedes of USA loves to hear about their dealers. Maybe that would motivate them to try a little harder.
David O'Mahony
Aug 12, 2021
5
yes yes Very nice and always there to help
Robin Vogel-Kupchanko
Jul 25, 2021
3
Showed up at appointment time, at 10:40am for oil change. Returned at 4pm as told to pick up car, but it wasn't ready. Had to return the next afternoon, for oil change to be finished.
Tapestry
Jul 25, 2021
1
Customer Service is the absolute worst.
Tom Peterson
Jul 21, 2021
1
Several weeks ago our Sprinter Van that we run our business out of broke down. I spent an hour on the phone calling all of the diesel places in town and no one could get us in for 2 weeks. I called Mercedes of Reno as a last resort, explained the predicament that we were in and not able to operate our business. I was given an 11:30 appointment and assured the van could most likely be fixed that day. No one called me throughout the day and I couldn’t get ahold of anyone when I called to see what was going on. I finally drove there at 5pm and was treated so incredibly rudely by Brandon in service, who basically said they hadn’t even looked an our van and wouldn’t be able to for another week or so. I really was made to feel like we were nothing because we didn’t have a brand new Mercedes that cost an arm an a leg, and have never dealt with such rude and arrogant service from a dealership or service department in my life. We also found out that they left the window rolled down overnight in the rain and didn’t notify us there was a problem with it. There was nothing wrong with the window prior to it getting towed there and we could have had tens of thousands of dollars of equipment stolen due to their negligence. My husband had to go to their back lot and fix it himself because clearly they weren’t going to bother getting around to it in a timely manner. It ended up taking them a week to fix it and upon getting home we realized they didn’t even fix the radio as we had requested. I will never do business with them again.
Cameron McSweeney
Jul 16, 2021
1
Dropped my car off this morning for a routine service and recall work. I verified both the appointment and need of a courtesy vehicle with the service department several days prior to my appointment. Our service advisor was not very informative at the time of drop off, I had to ask several times how much the service cost before he gave me an answer. And surprise, surprise…they had no courtesy vehicles available even though one was supposed to be reserved for me. He promised that my vehicle would be ready by 2:30. I got a call at 1:45 stating my car wouldn’t be ready now until about 4:30. I just got another call at 5:30 saying my car now won’t be ready until sometime TOMORROW! I am totally dissatisfied with the lack of customer service here. I won’t ever be taking my car back here for anything but recall work. I will be finding another service shop for the future.
Wendy Wilson
Jul 13, 2021
5
We had an emergency need mid trip in Reno and we were blown away at the prompt assistance we received that set us back on the road within days. Service Managers were helpful and communicative
Ray Williams
Jul 10, 2021
1
I paid +$1100 for a routine maintenance service on my Sprinter - expensive, but I understand the costs associated with maintaining a MB. Where Mercedes-Benz of Reno fell short, was when I picked up the van, it had a brand new issue when accelerating that did not exist prior to the service. They got the van back in the shop the following week where I waited 6 hours to be told that it would cost an additional $7-10K to remedy the new issue. All in all, it would seem that Mercedes-Benz of Reno is not only painfully over-priced, but doesn't make right on their mistakes.
Jordan Basile
Jul 2, 2021
5
Easy and effortless experience. Very difficult to find a well spec'd car right now. I dealt with five MB dealers from three different states and Chance at MB Reno was the only one who could deliver. They have a great inventory, friendly and honest service, good communication, and an overall fair process. I wouldn't hesitate to buy from them again
BruceW-LV
Jun 28, 2021
5
I have to say buying/leasing a car from Reno Mercedes was a great expireance and not painful they way we have experieanced with other dealers in the past.
Leticia Fox
Jun 18, 2021
1
Technician was not clear on the service being performed. I had incurred a charges that I was not aware of and it came as a surprise when picking the vehicle up. What made matters worse I was charged initially of a service and product that was not even performed. To all future customers, please check your itemized receipts on the service performed because you might be charged with a non existing service! Mercedes of Reno, very disappointing experience!
Hattori
Jun 16, 2021
1
Not as good as it use to be. I was on time for my routine service appointment and an alignment. my service advisor was not on time. I was told car would be done by 3 or 3:30….at 5:00 I called for status. Was told someone should have called me because my car was ready. It wasn’t ready when I got there at 5:30 to pick it up. I’ve been going there for 20 years. This experience was very disappointing as they didn’t actually do one thing I took the car in for which was to clean the drivers side seat. I bought the interior protection package. They sent me an email to rate my experience. I hope someone at MB of Reno actually reads this. Disappointed customer for sure.
Della Tinney Bynum
Jun 11, 2021
1
We have had our 2013 Sprinter service here for 7 years most of our experiences have been positive. Our last service visit was a total failure. We scheduled servicing in response to the emission system recall. We had the vehicle at the service center as scheduled and we would pick it up late the next day; this did not seem to be a problem. We live over 90 miles from the dealership so we went home and called several times the following day to determine when our vehicle would be ready. Every call was dropped before we spoke to the advisor. Because we had to leave on a scheduled trip that day we drove down to check on things and pick up our Sprinter. When we got to the dealership the service advisor wasn’t there, he had not come in for the day. Our unit was out in the lot and had not been looked at since we dropped it off. Nothing had been done. A new service advisor that was working his first day stepped up to help us and provided us with information. The vehicle had not been looked at at the recall service work had been rescheduled for November. This is the first we were notified of the change. It was frustrating and disappointing to have such poor communication which resulted in a wasted trip to the dealership.
Jerry Bird
Jun 8, 2021
5
A lot of courtesy vehicles so if u schedule an appointment for service it’s never a problem
Giam Ma
Jun 6, 2021
3
Not a great experience, no return calls to answer questions, failed to do all service requested
Davis Revocable Lvg Trust
Jun 6, 2021
1
We have three Mercedes Sprinters and have been using this dealership for servicing for 5 years. Not sure what happened in the past year, but their customer service has gone completely downhill. They do not answer the phones, and do not return any calls after you are forced to leave voicemails. After 6 unreturned voicemails, we finally just drove to the dealership to speak with someone. They kept our Sprinter for over one week before coming back with a diagnosis (after calling them several times to check in, of course). As to be expected being a dealership, their quote was exorbitant. And to add insult to injury, one of the issues is something they had repaired a few years ago. So we took our Sprinter to a local diesel mechanic who quoted and repaired the issue for 1/4 of Mercedes' rate! This dealership used to be so easy to work with. Really hope they get their act together as we still have warranties on two of our Sprinters.
PC
Jun 5, 2021
5
Mark in the service department was awesome. Some of the best service I've experienced in a long time. He was attentive, thorough and hustled to get me out of there, despite a lot of work that was needed. He actually ran back and forth from the service bay to check on estimated time left for the repairs. Thanks for the great service Mark!
Thomas Joseph Chase
May 28, 2021
5
Personnel were professional, friendly and knowledgeable. First-class experience!
Robin Riffel Jury
May 28, 2021
5
Service so good I’ve referred 3 friends and my mom!
Adryenn Ashley
May 28, 2021
5
Service so good I?ve referred 3 friends and my mom!
Adryenn Ashley
May 28, 2021
1
Mercedes Benz sent me an email and said they'd love my input. So here I go... I booked an appointment weeks in advance to get my car serviced & verified it would take several hours. I explained I live over an hour out of town & I didn't have a ride. The service adviser said,, "Not a problem." When I got there, there wasn't a loaner car to use. The service adviser explained that he was new to the job & wasn't quite sure what to do. OK, no problem. I asked if there was a shuttle or if someone could give me a ride to my husband's place of employment. He said yes. After standing for over two hours & checking in every 15 minutes, another angry customer offered me a ride. Mercedes Benz is now resorting to lazy customer service in hopes that their customers will help each other out. It's as bad as self checkout at Walmart. Was I supposed to go in the service department and complete my car's service too? I won't be buying a car from them ever again & I'm looking for another shop to do the service.
Hilary Stokes
May 21, 2021
5
I connected with Mercedes-Benz Reno/Autonation through Kelly Blue Book Instant Cash Offer to sell one of our cars (not even a Mercedes-Benz!). I am still incredibly surprised, and pleased, with what a pleasant experience this was. So much easier and time-saving than Craigslist and/or FB Marketplace. Our salesman was kind and helpful. There were no high pressure tactics, for which I am super grateful. I appreciate your company making this an easy and positive experience.
Jai Lyn
May 20, 2021
5
Very efficient service. Loaner car provided for the day. MB of Reno made my maintenance service experience easy.
Carey Krider
May 14, 2021
5
Great service in time for our trip. Very professional and the dealership is a credit to the franchise. Thank you Mercedes Benz of Reno.
Nicholas Haswell
May 8, 2021
1
Routine service with an appt. took two days. I was. It kept informed. When I called to check on delay, no one answered the pages and person answering service is not in Reno. Service department has experienced major turnover of staff, and there was a major increase in cost of service.
Barbara Hall
May 6, 2021
5
Very efficient, friendly, and great service! Always get the same level of service here over the years.
John Obrien
May 6, 2021
5
Brandon in Service at Mercedes Reno does excellent job
Daniel Vradenburg
May 6, 2021
5
My service advisor, Brandon, was professional and knowledgeable. He made the service experience so easy
Christine Shanley
May 4, 2021
5
Brandon is my go-to service representative. He always treats me with respect. He is very knowledgeable with getting to the problem and goes the extra step to explain.
Martha Trier
Apr 30, 2021
4
I was told that my vehicle would be finished thursday and called twice trying to get an update, was told both times that someone would get back to be and no one did. I then called friday morning trying to get an update on the vehicle status and again was told someone would get back to me and no one did.. I was getting ready to call the service manager when I got a call late afternoon friday saying that my vehicle would not be complete until the following monday. I do not consider this reasonable service.
James Doyle
Apr 29, 2021
5
Recently bought a 2021 GLC300 from Mercedes Benz of Reno, Gian and Ken were very professional, friendly and accommodating, the price was right and the service and staff weee what you looking for from a luxury brand.
Fred Fotoohi
Apr 26, 2021
5
Received prompt friendly service.was a over night project, but was supplied a new car for use at no cost.
Dominic Mushines
Apr 19, 2021
1
This is my first time at this Reno Dealer, i am not sure all the service advisors, but the service advisor that help me is a liars/bump, dishonest what he said about the service pricing to the customer. I have been driving Mercedez for 20+years and and all my service before are considered five star. Hope after this posted Reno dealer will look into this issue, This is a bad bad reputation for Mercedez Benz Manufacturers.
Chanh Trinh
Apr 16, 2021
3
Getting my car towed to the dealership was the worst experience ever. The ladies answering the phone at autobahn did not direct me properly so the process was very lengthy. Thank God once my car was there Mark Chism was an excellent advisor and took care of me as I would expect Mercedes dealership.
Maggie Smith
Apr 6, 2021
2
My experience wasn't good at all. I bought a car that had issues and needed repair. The problem was the mechanics wouldn't even make time for me to explain my findings of the problem and didn't resolve the issue. The overall customer service was bad! I was left without a loaner vehicle after just trading my car in and purchasing their car. I was treated as if my used car wasn't a priority and neither was I. The staff have a inflated egotistical attitude as if all they care about is the money they can make. I ended up getting my car back that I traded in and washed my hands with them. A bad experience overall and I'm hoping my good credit doesn't suffer too much especially since I'll have to get another loan somewhere else. I wish I would've went somewhere else from the start.
Travis Smith
Mar 31, 2021
5
Everything was done timely!
Allenku
Mar 29, 2021
1
MB was made aware of the vehicles issues within 3 days of purchase. MB neglected to address and resolve this issue for 5 months until I hired a lawyer. It was very exhausting to say the least in writing and advocating that they attend to and provide a fair resolution. My worst experience ever. This is unacceptable considering their commitment to quality of care. I?ll never EVER purchase a MB given their lack of attention and poor service in addressing and resolving the vehicles issue.
Unique M
Mar 29, 2021
5
Good people to work with. Hopefully things keep going in a positive direction, I had an issue that they got me back in and squared away in no time.
Trav Smith
Mar 26, 2021
4
Over all the service is very good. A little more expensive than I had anticipated
Roy Hall
Mar 25, 2021
5
Excellent service. Nick DaSilva is amazing. He was so very patient with me for several months as I was back and forth on making a decision about purchasing a car. He was never pushy, I never felt pressured to make a decision. Thank you both Nick and Chance for making my car buying experience enjoyable and stress free!
Tiffany Kuhn
Mar 18, 2021
5
We are officially Mercedes-Benz fans forever! Our experience at the Reno dealership was 5 stars. John was our salesman and was extremely knowledgeable, helpful and patient. Every person we came into contact with was professional and kind. I can't imagine owning any other brand of car ever again.
Diane Strand
Mar 17, 2021
5
We have bought several cars overs the years. Two of which we have bought from Reno MB. They have by far been the best dealership to work with. We worked with Jackie and she was so helpful and easy to work with. This was by far the best car buying experience we have ever had. Thank you!
Cheryl Sutton
Mar 16, 2021
5
Working with Nick Khamas was a very pleasurable experience
Keith Ernst
Mar 16, 2021
5
Friendly, efficient service. Offered a loaner car during service (a rental car agreement in my name.)
Loretta Clark
Mar 15, 2021
5
Mark in Service is amazing. communication and service was done flawlessly. It was by far the best experience I've had at a dealership thus far. Thank you Mark and your mechanics at Mercedes benz of Reno!
Warren Martineau
Mar 13, 2021
5
Brandon is terrific to work with! Always straight-forward and helpful.
Alan Priest
Mar 13, 2021
5
Great dealership, sale and service personnel is really trying their best.
Miriano Ravazzolo
Mar 9, 2021
5
A service at 60000 miles. Brendon was very helpful and knowledgeable . Service did take longer than I expected.
Thomas Beebe
Mar 9, 2021
5
Great buying experience . Came from out of town, treated me like I?d been a customer for years.
Michael Brummet
Mar 6, 2021
5
Very good service and attention,and appreciated the car being washed .
John Lockie?
Mar 1, 2021
5
Staff was friendly and efficient. Waiting area was very comfortable.
Cathy Philipp
Feb 22, 2021
5
Honesty, Great with listening to car problems, and excellent service! I have been a long time customer for over 10 years and every time i’m there, they treat me like family! Brandon and Kwani are the Best!!! I would recommend Mercedez-Benz of Reno!!
Marie Alvarez
Feb 16, 2021
5
Good professional service.
J Frank Yaksitch
Feb 16, 2021
5
I?ve been Jared for many many years and I really appreciate his professionalism
Robert Mount
Feb 16, 2021
4
The appointment was difficult to get on time. I canceled my appointment twice because they were going to be 2-3 1/2 hours late with no call. There were two different ‘departments’ making the appointments, one with a valet and one without (the appointment was to be valet) .
Ladylingsao
Feb 15, 2021
5
Brandon Muhlenburg, my go-to Service Advisor, always treats me like a friend. We talk about other cars we own, not just the vehicle they are working on. I enjoy coming here. Plus I get to check out the new stuff.
Eric Foggy Pederson
Feb 11, 2021
5
Called the dealership, spoke with Jackie Bohall, she set up an appointment that same day. Arrived, met Jackie, sat down and went through all paper work explaining the car. She was very professional, yet easy to communicate with making the process smooth, understanding and comforting.
Devon Howard
Feb 9, 2021
5
At Mercedes Benz of Reno... you’re treated like family. Whether it is your first time there or your 100th time there, you are treated like family. I challenge you to go to any other car dealership and be welcomed with open arms by everybody including the manager. In my experience all other dealerships you’re treated like a number. You are ignored for great lengths and even have to go find someone Who usually does not want to even talk to you. At Mercedes-Benz of Reno, that will never happen... my entire family only purchases cars from Mercedes-Benz no matter what brand of car we want this is where we go.
Sofia Martinez
Feb 8, 2021
1
I took my car in for squeaky brakes when its cold. My car has 4500 miles on it. After the repair, the brakes were good for a few days but now still squeak. Also had them look at the gas door as it was sticking and after the repair, the door was worse than before. On way home from picking up the car, the engine light came. I emailed the service rep the day after to let him know and never got a response. I used to really love this service dept and it has clearly gone downhill. Very disappointed. This is my second Mercedes and I would not recommend getting one at the moment.
EC
Feb 3, 2021
5
I bought my 2021 GLA 2 days ago at the Reno Mercedes Dealership. I had the most awesome experience in doing so. My sales rep was Jonathan Perez and I have never felt so comfortable when what can be such a scary experience. He filled me in on so many things I didn’t know existed with my choice of vehicle. I am forever thankful and every moment I drive my new GLA I have exactly what I was looking for. Love my 2021 GLA 250 4Matic❤️
Lani Darnell-Sovey
Feb 2, 2021
5
Staff was courteous, thorough and accurate. No complaints whatsoever.
Daniel Schmidt
Jan 26, 2021
5
Always professional and going above and beyond. Exceptional customer care.
Shannon W
Jan 26, 2021
1
Horrible service. Car not done when promised. Three hours to get it washed.
Steven Kane
Jan 20, 2021
5
They came through in a timely manner with quality work completed.
Kenneth Mcgee
Jan 19, 2021
5
Very pleased with service, bought two brand new cars in 2020 there.
Daniel Vradenburg
Jan 15, 2021
5
Courteous advisor, on time, good work!
Roseann Parker
Jan 14, 2021
5
This dealership always makes me feel like a valued customer. The personnel are uniformly great, especially the manager, Kwanny Woo.
Megan Kasden
Jan 12, 2021
5
Work completed as promised. the y gave me a loaner to drive while they have my car.
Marites Malvar-hallmark
Jan 12, 2021
3
Jackie and Eve my sales people were fantastic but the guy in Finance was obnoxious, rude and totally unprofessional. I was a cash buyer and didn?t even need any financing, you would think it be an easy process! The last time I had my car serviced they did not come the service and didn?t tell me until I got there!
Lynn Monroe
Jan 12, 2021
5
Great service. Fair costs and excellent service.
Terry Janzen
Jan 11, 2021
5
Mark Chism was awesome! Super chill dude who helped get my transmission serviced. Great addition to the crew down at the Benz shop!
Danielle Dulisse
Jan 7, 2021
5
MB Reno is not your stereotypical dealership. They are personal, very professional, caring and always doing their best to support their customers. I've worked with many. You'll not find better. A special thank you to Brandon and Kwanny in Service. Many thanks guys.
Richard Solo
Jan 6, 2021
5
Outstanding service all around! My service Rep was over and above.
Michael Grulli
Jan 6, 2021
5
We have been waiting for 2 weeks for an update to our heater issue. It seems as though we are being ignored...can someone get back to us, please? 😕
Jeff Erwin
Jan 1, 2021
5
Excellent customer service keeping me informed on the process.
William Bielser
Jan 1, 2021
5
Top notch service. Very friendly and knowledgeable people. I bought the Mercedes a few months ago and we are very happy
Wesley Keller
Jan 1, 2021
5
Friendly, knowledgable salesperson, Eve Miller, who managed the process efficiently for us. Closing process was handled in a low pressure manner by Ken and Scott. Very fair price - for a loaded car.
David W.
Jan 1, 2021
3
Leased a brand new vehicle from out of state. Sales rep was very nice and helpful and tried to the best she could given the circumstances. She was also very accommodating from the start and very communicative. Process was lengthy (~3 weeks till I received my vehicle) and the finance advisor didn't take time to explain maintenance services offered in detail so it was very confusing knowing which services to purchase. My sunroof was broken when my car arrived so I had to take it in for service for an additional week before I could drive my car as expected.
camachoang
Dec 30, 2020
3
Leased a brand new vehicle from out of state. Sales rep was very nice and helpful and tried to the best she could given the circumstances. She was also very accommodating from the start and very communicative. Process was very lengthy (3 weeks till I received my vehicle) and finance advisor didn't explain different maintenance service packages in detail which made the process very confusing. Sunroof was broken when vehicle arrived so I had to bring it in for an additional week to be fixed before I could start driving my vehicle.
Angelica C
Dec 29, 2020
5
Service was wonderful. Work turned out well, car runs superb.
Lynn Harris
Dec 21, 2020
1
I had my car in for scheduled 1000 miles service, which went well. 1 week later got a email to come in and get my tires rotated. When I called the service department they could not tell me why they had not done it during my last service. I arrived at scheduled time, dropped off my car. The employee did not say good morning, just to my fob. 4 hrs later I still had not heard anything ( simple tire rotation) , I called, service department told me it will be another 45 min to an hour. A hour and half later I got a call saying my car was done and in the process of getting washed. We I arrived 30 minutes after that phone call, the car still was not washed. Over all service was very poor, plus the employees were not helpful.
Catherine Logan
Dec 20, 2020
5
Everything went great and very quick .everyone was very helpful ,the frontier was super clean awesome truck . The service department needed to do a better job on checking the truck out
Jeff burr
Dec 18, 2020
5
The Reno-Mercedes Service Department always performs their work in a superior and professional manner. The service team is led by Kwanny Woo who always delivers a premium level of personal service that surpasses the already high expectations that Mercedes car owners expect. Bringing a vehicle in for servicing is an inconvenient chore, however, Reno-Mercedes makes the exercise a welcome experience. Keep up the great work Kwanny!
Brian Krolicki
Dec 16, 2020
5
Over the last 8-10 years, I purchased 2 Mercedes, one of which I gifted to my Granddaughter. I purchased both from mbofreno! My next car purchase WILL be from mbofreno!
George Ray
Dec 15, 2020
5
Great people easy to do business with. Our dealer helped us find the perfect SUV with a great price and great interest rate. We’re happy customers.
Sofia Bonayon de Guzman
Dec 5, 2020
5
Kawani at Mercedes Benz of Reno provide the best customer service it is very much appreciated
Kathryne Lawrence
Dec 4, 2020
5
Absolutely easy experience. No one wants to take their care for service but with Mercedes of Reno the whole experience is easy.
Jennifer Hopson
Dec 4, 2020
5
courtesy, and professionalism
Clark Ronald
Dec 2, 2020
3
Had to replace the accessories battery that failed in less than one year. Found out that both batteries and the alternator needed to be replaced with 51,000 miles. Work was done . Only hold-up was finding and getting the parts to complete the job.
Allen Macenski
Nov 30, 2020
5
I dropped by without an appointment and Jarett still took me in and serviced my car. I?m always satisfied and happy with MB Services for years now.. thank you Jarett.
Leonila Beltejar
Nov 29, 2020
5
Everyone provided excellent service starting from my salesman to the finance department . I really appreciate their customer service and showmanship in my first over the phone purchase.
Harry T
Nov 28, 2020
5
I called Mercedes Benz dealer told them about the check engine light, they send a tow truck. The next they the service writer called me I explained what was happening they fixed the car excellent experience.
Peter Belan
Nov 26, 2020
1
This car dealer is very fraudulent. They sell cars they do not own or have the title to. Dave Rowe is also dishonest. When I called with a customer complaint Jim Obrien refused to listen. He was very mean, nasty & rude. He cut me off and would not let me speak. He told me if I spoke again, he would not talk to me, help me and hang up on me. I do not recommend buying a car here. They are horrible.
Jai Monica Gruendel
Nov 24, 2020
1
Brought my car in at 9:30am. After a day of being told there was a delay, for one reason or another, AT 5:15pm!!! I was finally told that they didn?t have the tools to actually work on my car! Infuriating!!! If you have a Smart Car, DO NOT TAKE IT to these folks.
Myra Soifer
Nov 24, 2020
5
Very courteous staff. Pleased by their service . Hope to visit again.
Kalyan S. Wadwa
Nov 21, 2020
5
My experience with leading my first Mercedes Benz was hastle free, exciting, and very pleasant. Nick, our sales rep, made it very easy to buy a new car. I appreciate that most.
Jamie Pitner
Nov 20, 2020
5
Vehicle was repaired and delivered as promised. Brandon was very knowledgeable and provide exceptional customer service.
Alex Bocharov
Nov 20, 2020
5
No charge..WOW..GOR A YEAR They stored my 1999 320 M. With a surprise courtesy call from Corporate Mr. Vice President advised me his Sec , whom makes more a year then the technicians at the Reno dealership.. would be calling me back to scheduled a good day to return my vehicle to my garage. . it back to me after they blew my head gadgets when the compression tested on my car. they would fix the car under) warranty because they car wad purchased and serviced in Sacramento.
Erika Renee Holloway
Nov 19, 2020
5
Outstanding and will take my car to them when service is due next year.
William Dye
Nov 16, 2020
5
Excellent customer service from the time I entered the facility. Even warmed up by loaner for me. Will return.
Neil Mckinnon
Nov 16, 2020
5
Great service, friendly staff and a beautiful facility.
Donald French
Nov 14, 2020
5
Friendly, courteous, professional service.
Joan Howland
Nov 11, 2020
5
I have had my GLC 300 for over four years and just had its 50k service. When I have brought my car in Jarett Burrow has always taken great care if me. He lessens to my input and make sure that all possible issues with my car are reviewed and handle correctly. I will continue to go to Mercedes-Benz of Reno because of the complete and profession care I receive from Jarett and his team.
Robert R. Nikkels
Nov 11, 2020
1
Called and made a service appointment for 3 Nov for my 2008 Smart For Two. Asked the scheduler if they would actually do the service that day or just determine what parts would need to be ordered. She said that the car needed to be brought in and they would determine what parts would be needed. However upon arriving for my appointment, my service advisor told me that the only work they would perform would be an oil change, even though the Smart Car is made by Mercedes and uses parts made by Mercedes. The Service Advisor said I would have to take my Smart Car to Mercedes Benz of Sacramento for service. I made an appointment for this Friday at Mercedes Service Dept. in Sacramento. However, it is going to cost me $700 to transport my Smart Car from Reno to Sacramento and return, in addition to the cost of the required service. Several months earlier I had stopped there to inquire about replacing the rear hatch lifts. They said they would not do that. I asked about ordering the required parts. Again, no help! I took the car to my body shop. My advisor there found the required replacement parts for me to order online. He said to call him when they were delivered and he would install them with no charge. When they came in I called him, and he told me to bring them. He installed them in less than 10 minutes, for which I gave him a very good tip. This just goes to show the difference between a business that could care less about your business even though that business is under their purview, and another that just goes out of their way to help even though they have no obligation to do so! This
Dawson Heck
Nov 10, 2020
5
Excellent service, they listen and are accommodating to my needs.
Charles Salerno
Nov 6, 2020
5
Grecia is the best. Extremely helpful and a sympathetic human being..
Dorothee Asmis
Nov 3, 2020
1
I called in April, mid-COVID and left a message for a call back , cuz I never reached a live operator. Nothing. Mad contact again, finally, in mid October. I got an appointment. I brought the car in late afternoon for 8:20 the following morning. Never got a call on appointment day, to pick up my car. Drove there at 4 that afternoon. They had determined the fuel filter part was the wrong part. They apologized and said they’d call when the part arrived. A week and a half later, I called again and left message about what was happening. That was a week ago. I’ve got nothing. No appointment, no contact, and no service completed. I rarely complain but this was inexcusable... we’ll see if this review helps. Mike Stewart
Mike Stewart
Nov 2, 2020
5
Grecia (service advisor) was very accommodating and upfront and realistic on when the repair will be done and called/texted for update. My car concerns were addressed.
Marites Malvar-hallmark
Nov 2, 2020
5
Mr. Nurse is a benefit to this company. A hard worker at a time that Mercedes of Reno is short of service help.
Jori Benjamin
Oct 31, 2020
5
Brandon M. my service advisor is very professional,efficient,loyal, knowledgeable, helpful,dependable.He deserves to have raise/medal.I am always looking forward to see him.
Loida Huffaker
Oct 28, 2020
5
My experience was great at Mercedes-Benz Reno. Nick Khamis was my sales man and he was very professional and friendly and took care of the whole process. Look forward to purchasing my next Mercedes-Benz in a couple of years Thanks
Veronica Andrea Segovia
Oct 27, 2020
5
My experience was great at Mercedes-Benz Reno. Nick Khamis was my sales man and he was very professional and friendly and took care of the whole process. Look forward to purchase my next Mercedes-Benz in a couple of years Thanks
Veronica Segovia
Oct 27, 2020
5
Sales representative, Dave Rowe, is extremely knowledgeable regarding the Mercedes offerings and provides fact based candor in describing a potential vehicles of interest?more of an advisor than salesman. He is a terrific asset for Mercedes. Mercedes Reno makes a customer feel vert comfortable in a competent friendly environment.
Richard Wolford
Oct 27, 2020
5
Good service and beautiful people all so helpful I love Mercedes Benz Of Reno!
Maria Batt
Oct 26, 2020
5
100% enjoyable experience. Ryan Jesse is a treat to work with! He made us feel welcome and relaxed AND he knew what he was doing😁. We liked the “no haggle” pricing idea and didn’t have the crazy pressure some dealerships and sales people employ to get a car sold. It was one of the quickest, smoothest transactions we’ve ever had buying a car!
Laura Snyder
Oct 26, 2020
5
Excellent service, easily scheduled and performed as scheduled.
Jack Herris
Oct 26, 2020
4
Graciea was great. Knowledgeable and efficient. And wearing her mask. Brandon was not wearing his mask at the desk next to hers. The waiting room is too small to social distance and many customers refuse to wear masks. Brought a chair and sat outside. The repair/alignment was great. Vehicle tracks perfectly now. Very pleased about that. A very good repair shop. They just need to do a better job on health safety. Would be a perfect score if they addressed Covid better.
Steve Tackes
Oct 26, 2020
1
I cannot seem to get competent service from this dealership. It is very disappointing. After a simple break job the car is in worse shape than before and it is only a 2018. I am used to dealerships which have really good mechanics and top-notch diagnosticians. I will be looking to purchase a Lexus and get rid of this Mercedes.
Sara Frampton
Oct 26, 2020
5
They kept me in the loop about what was wrong with my vehicle.
Rick Sobin
Oct 26, 2020
5
Grecia was excellent and went above and beyond what I expected for a regular service!
Scott Ruck
Oct 24, 2020
5
Customer representatives made sure I got an awesome deal
Hanuma Chaitanya Pally
Oct 24, 2020
1
We were going to buy the car by putting a payment on a card and the rest in cash. They didn't allow us to do so. We had to go to the bank to get a cashier check. The finance guy asked about where I'm from and he turns and ask my husband about where he is from!! Because he has an accent??! We are from the same xxxx country Jerk and it's non or your business to ask where we from! Mind your own business.
Roxana
Oct 19, 2020
4
Great Service,!! All staff are friendly. Based on the service and professionalism encountered, I would recommend definitely recommend to the community.
Angel Jackson
Oct 18, 2020
5
Friendly sales team providing attention and helpful support without sales pressure. They worked hard to make us feel at home during the whole process. By the time we left the dealership with our new SUV, we had already met every staff member that will be needed for purchase, parts, and service. They made us feel like family.
Steve Chambliss
Oct 17, 2020
2
Took the vehicle in for the passenger airbag recall. Didn't like having to provide so much personal information and it taking so long to check-in and pick up the vehicle. You simply could have emailed a questionnaire in advance, then allow the customer to drop the vehicle in the service area with the keys, then call or text to indicate when it was ready for pick up as opposed to having to go inside and wait. When picking up the vehicle, we were told that we had to check in with Cameron who wasn't there at the time. We had to wait for him to return....why? Cameron was great, but the process needs improvement.
Paul Brunson
Oct 17, 2020
3
Normally, their service is very poor. Rarely has the car been ready when promised and often don't have a promised loaner. I have complained several times. maybe it helped, as this time the service advisor kept me informed and had a loaner ready. Unfortunately, something leaked when I got home and had to have the car towed for a fix. it was kind of a hassle. I asked to hav e the AC cleaned, as it has a smell and apparently they did not do that. It still smells.
calsun99
Oct 16, 2020
5
Will always own a Mercedes! Love everything about it!
Corinna Osborne
Oct 16, 2020
5
I don't do comments. Third vehicle purchased from dealership, second with this sales associate.
Guy And Patricia Pelham Trust
Oct 15, 2020
5
EXCELLENT SERVICE, EXCELLENT PRODUCT and the service department are always helpful! Jared is a rockstar!!
Mary Mihaila
Oct 13, 2020
5
Courteous, prompt and efficient service. I will be going back.
Doug Dickinson
Oct 13, 2020
5
thanks to nick for helping me with my purchase. great service and i love my car.
Christina Alvarez Marquez
Oct 12, 2020
5
Jarrett B. got me in and out quickly and easily accommodated my difficult schedule. I had an unsightly 6" scratch on my 2019 night black paint and he was able to get it buffed out and looking like new. Thanks to Jarrett and the entire staff at Mercedes Benz of Reno, they always exceed my expectations!
Neil Lake
Oct 7, 2020
5
Awesome experience with Jackie when I picked up the new GLE53 AMG.
Roger Thran
Sep 26, 2020
5
Well maintained, customer friendly dealership. Excellent service and friendly staff! Love the loaner car program and looking at showroom cars when I come in for service. Great coffee selections too ☕️
Lucia Notterpek
Sep 26, 2020
5
Best automobiles on the road. Also superior service!
Kay Long
Sep 18, 2020
5
I was recently at Mercedes in Reno for routine maintenance and a brake problem. I checked in with Jarett Burrows, my service representative at Mercedes. Jarett can always be counted on to make sure all the service needed is done and done well. He is very good about getting the service done quickly and ready when he said it would be ready. I was having a problem with the brakes and after describing the problem, he knew what needed to be done. The brakes are working great and smooth now. I am glad for the advice he can give me on my car so that I can make an informed decision on which service needs to be done now and which service that can be done at a later date. I enjoy talking with Jarett and look forward to seeing him even when I have to write him a check for all my car repairs!
Michael McGraw
Sep 11, 2020
5
Fantastic experience every time.
Deanne Weinberger
Sep 10, 2020
5
Great service every time!
Eric Larson
Sep 9, 2020
5
Everything was great with one item I asked to get repaired-they said there was no issue , but my service rep got in to the car to open sunroof and discovered the switch in fact is broken. Have to go back to get it repaired.
Mary Johnson
Sep 9, 2020
5
when I test drive the vehicle, everything I noticed to be repair they fixed it.everything is transparent.
Joel Saddi
Sep 8, 2020
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