Testimonials

"Kwani Woo, Joe Castleberry, and Frank are terrific in their dealing with your clients and a credit to both MBZ and the dealership.

When I checked out yesterday at 17:30 hrs, I told the young woman at the desk how wonderful the staff was. Her response was, let me tell you how wonderful they are--last week they saved my life. the young woman said she suffered an asthma-like attack, fell to the floor, and was unable to breathe. The lady said her colleagues revived her and saved her. God bless all of you."

William

"My husband and I looked for a new car at all the Reno dealerships, probably the main reason that we ended up with a Mercedes is because of Jon Dietmeier. He was helpful and informative and his demeanor made him someone we wanted to work with and who we felt like we could trust. We encountered him by chance the first time we went to look and then went to see him about a week later and left with a new car. I was really disappointed with how other sales people treated us and essentially lied to us at the other dealerships so it was such a relief to work with Jon.

Similarly, once we started the lease process, the other Mercedes staff, such as Chris Lowe, were just as great and we enjoyed the experience."

Heather

"I would especially like to recognize and commend Assistant Service Manager, Frank Casey. From the minute I walked into the dealership, to picking up my car, Frank was extremely helpful, knowledgeable and accommodating. Too bad there isn't a score higher than ten!

Thank you, Frank!"

Marianne

"Jim O'Brien was the most knowledgeable and professional sales representative we have ever worked with. Jim was one of the major reasons we went with the Mercedes over the competition. We love our GL 550!"

Shawn

"Joe Castlebury and the entire Mercedes staff has exceded my expectations on every visit to date. I love my car and will buy a Mercedes again based on the performance of this car but mostly because of the consistent, quality service and care that I know I'll receive at Mercedes-Benz of Reno.

Thank you, Mercedes-Benz is beyond "exceptional" in customer service!"

Marcia

"[letter sent in regards to Chris Lowe {pictured with wife & daughter}, Joe Castleberry and Sandy Regalado]

"The first time I ever set foot on a Mercedes dealership I bought a car within one hour. I was so impressed with the sales staff. Since then, I have had my new car serviced. I really appreciated Joseph Castleberry's help. He was very professional and helpful. As a physician, it was such a luxury to be able to drop off the car before I had to start seeing patients and then have transportation to the hospital. The work was done with promptness, which I greatly appreciated. I was picked up precisely on time at the hospital, my car was finished, and I was able to continue my job of helping people. Thanks!"

Dana

"Malcolm,

Thanks again for going the extra mile on everything.

When I first drove onto 395 I thought, My God what's wrong with the transmission! The van has NEVER shifted the way it does now, so I thought something was wrong. I almost turned back and called you. But then I realized, it was shifting smoothly, and was just so quiet. So, I slowed down, speeded up, and realized it was shifting very smoothly, actually going thru two gears vs one "downshift, rev, upshift"....and doing so without revving hard and loud to kickout at 3000rpm as it always has done since day one. It has never run this quiet, nor has it ever shifted this smoothly.

From day one, on level roads, it would rev harder on acceleration into traffic and then shift out abruptly when it hit 3,000 rpms--even tho I was not "flooring it". I never remember a double shift up to 70mph from say 30-40mph merging, like it does now...thought I was driving somebody else's van, strange feeling after being so used to the way it used to run. Now, it goes through two seamless shifts vs one rev up and out, and gets up to speed just as quickly, but without the abrupt shifting into overdrive. At first I didn't think I was going to get up to speed since I didn't hear the downshift or the "usual" engine revving noise ..I almost thought it was stalling...but looked at speedometer and realized I was gaining speed very quickly.

I am shocked at the difference in driveability and how quiet and smooth she runs now. "

Ann

"This is the best dealership I have ever witnessed in my lifetime. The professionalism and quality of both service and sales is truly amazing.

From a gentleman who has owned MANY Mercedes-Benz."

Brian

"Dave was exceptional and the car buying experience was the best I have ever had."

Stephen

"Kwanny,

I would like to share a great story about one of your employees by the name of Doug the Roadside technician. On August 4, 2011 I received a call from one of our regular customers that was in Reno at that time and had an oil leak problem. Mr. Keller had mentioned he tried to get in touch with you, but was only able to speak with the cashier that informed him that it would be next Thursday before the vehicle would be diagnosed. At that time is when Mr. Keller reached out to me and advised me of his situation, I offered to help out in the matter and advised Mr. Keller that I would call Mercedes-Benz of Reno and speak with a supervisor. I contacted the service department and was transferred to Doug, I explained to Doug the situation that Mr. Keller had and without hesitation, Doug responded that he would contact the customer and arrange to go out to his home and inspect the vehicle not knowing how much oil has been lost. Doug had the best intentions in mind to consider the safety of the customer and the vehicle, I gave Doug the customers information and felt very confident that Doug was the right man for the job. Later that day I followed up with Doug and he advised me that the customer was taken care of, he found the cause of the leak was due to the drain plug copper seal had wrapped. Doug replaced the seal and cleaned the residual oil that had fallen on other parts of the vehicle and satisfied the need of the customer. Doug displayed an outstanding job and went Above and Beyond to help a customer in need, I hope this recognition gets to Doug and the appropriate management staff so they can be aware of what an asset Doug is to your organization.

Pablo Rodriguez

Client Relations Manager

Mercedes-Benz of Henderson "

Pablo Rodriguez, Mercedes-Benz of Henderson

"I have always been a Nissan/Lexus fan (primarily because the service department always took care of me and my car) and I finally bought an E350 from Mercedes last year based on what I heard from friends and family members who own one. I have had only one contact with the service department at Mercedes and his name is Frank Casey. At first, I was disappointed because I was new here and was worried that I was going to get treated like a number but I have to tell you, Mr. Casey makes me and my family want to continue buying EVERY CAR we buy from Mercedes Benz in Reno, Nevada. He makes me and my family members feel like VIP and gives us the experience we have come to expect from your commercials. When I come to pick up my car, Mr. Casey has my vehicle pulled up, clean, with a cold bottle of water, and the a/c on! Who does that? I feel like I purchased a million dollar service package! If all your service department staff is like Mr. Casey, I will continue doing business with your dealership and refer everyone I know to your dealership! Thank you from VERY SATISFIED customer!!! We love you Frank!"

Kirit

"We've never had anyone be so thorough as Jim was when explaining the accessories on the car and all the new features. The entire staff was great!"

Maire

"This was the first car I have purchased in nearly 6 years because I have avoided dealing with car dealerships. However, I have to say my experience with MB of Reno was by far the best experience I have ever had."

Kristi

"It was a pleasure doing business with Jim Obrien and Terry Bortot. We are pleased with the S430 4Matic we purchased. Based on prior service experience and this purchase, we have confidence in and can recommend Mercedes Benz of Reno."

Jim

"My wife and I have owned several Mercedes. We had decided to move to another brand following a series of service failures with other dealerships. But the staff and service in Reno is so exceptional, we decided to lease a new E-Class. We thoroughly enjoyed the interaction with the staff and feel as though we have made "new friends.""

letter sent in regards to Larry Dibble [pictured] & Chris Lowe

"This is really a terrific dealership- the people are all first class, and have helped to make me a very loyal Mercedes customer. Dave Rowe and everyone I have dealt with are doing a great job."

John